Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
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The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... See more
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I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
676 reviews
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Helpful staff
Helpful staff, always update information,accelerated the delivery for my needs. All good.
May 16, 2026
Reply from Canadian Appliance Source - Victoria
Hi Bruce,
Thank you for choosing CAS! We’re glad to hear our team kept you informed and was able to accelerate the delivery to meet your needs. We truly appreciate your business and look forward to serving you again in the future — and please don’t hesitate to recommend CAS to your family and friends!
CAS
New fridges
Good, knowledgeable staff - worked together to accommodate multiple customers.
Knew their product well.
Promised and delivered.
Delivery was on time, easy….,nice transporters.
May 21, 2026
Reply from Canadian Appliance Source - Victoria
Hi,
Thank you for your feedback! We are so glad our team provided excellent service and that your delivery was on time and easy. We appreciate your business.
CAS
Great products and service.
Excellent products. Prompt, courteous and attentive service. Very impressed with their delivery and installation technicians,
May 13, 2026
Reply from Canadian Appliance Source - Victoria
Hi Paul,
Thank you for your kind review! We’re glad to hear you’re impressed with our products and that our team provided prompt, courteous, and attentive service. It’s great to know the delivery and installation technicians made a strong impression as well. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
prompt service
Farman was very responsive and being a repeat customer always tries to meet my expectations. Based on the many options close by ( as I do shop around) this store is the best.
May 16, 2026
Reply from Canadian Appliance Source - Victoria
Hi Candice,
Thank you for choosing CAS and for your continued support! We’re glad to hear Farman was responsive and able to meet your expectations. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Great service when shopping and for…
Great service when shopping and for delivery. The tracking system they use to track the time of your delivery allows you to keep going about your day until delivery is close. Very polite staff.
May 16, 2026
Reply from Canadian Appliance Source - Victoria
Hi Don,
Thank you for choosing CAS! We’re glad to hear you enjoyed both the shopping experience and our delivery tracking system, and that our team provided polite and helpful service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Did not try to upscale me
Did not try to upscale me . Went in on a Monday , was delivered on Wenesday , and set up ready to go . No hassle.
May 7, 2026
Reply from Canadian Appliance Source - Victoria
Hi Kerry,
Thank you for your review and for choosing CAS! We’re glad you had a smooth, no-hassle experience with fast delivery and setup. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Excellent Experience
We were treated very well by Faran even though we had to wait for his attention as he was busy with other customers. We should have booked time with him or his associate.
We explained what we were looking for and although there wasn’t one on the floor, there was one in a different colour so we knew what the one we wanted would look like inside and out but in the colour we wanted.
It was delivered and hooked up three days later by two very careful and competent men.
May 13, 2026
Reply from Canadian Appliance Source - Victoria
Hi Jan,
Thank you for your thoughtful review and for choosing CAS! We’re glad Faran and our delivery team provided helpful and attentive service throughout your experience. We truly appreciate your business and are happy that everything was delivered and installed smoothly. We look forward to helping you again in the future, and please feel free to recommend CAS to your family and friends!
CAS
Quick & friendly service.
Quick & friendly service.
The delivery person was awesome & so
fast I was impressed.
May 9, 2026
Reply from Canadian Appliance Source - Victoria
Hi Linda,
We're so glad to hear you experienced quick and friendly service! We appreciate your kind words about our delivery person.
CAS
Gold Standard from Start to Finish
From start to finish, the Canadian Appliance Source crew professionally managed our purchase. On the retail side, Farman found us the right fit with three appliances at a very fair price. The delivery team were most careful to land our heavy purchase in the right spot with minimal disruption and no nicks or scratches, and the installer was prompt, effective, and helpful. Great experience from a great team.
May 9, 2026
Reply from Canadian Appliance Source - Victoria
Hi Tim,
Thank you for your wonderful and detailed feedback! We’re thrilled to hear that Farman was able to help you find the right appliances at a fair price, and that the entire process—from purchase to delivery and installation—was handled professionally and smoothly by our team. It’s great to know the delivery and installation teams ensured everything was placed carefully and set up efficiently with no issues.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends as well. Thank you for choosing CAS!
CAS
Good service and good discounts
Farman did a great job getting good discounts, the appliances were delivered promptly and in great condition.
overall price was better than estimates from competitors. Communication through the website portal is excellent with all manuals and instructions all there.
April 23, 2026
Reply from Canadian Appliance Source - Victoria
Hi Steve,
Thank you for your wonderful feedback and for choosing CAS! We’re so glad to hear Farman was able to help you secure great discounts and that your appliances arrived promptly and in excellent condition. It’s also fantastic to know you found value not only in our pricing compared to competitors, but also in the communication and convenience of our website portal. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends!
CAS
Canadian Appliance Source Efficient
The sales person made it easy for me as I wasn’t sure about choosing appliances. The delivery and set up was smooth. Good manners and clean cut guys. I’m enjoying the quiet machines and the cute sounds that play to remind you the load is finished.
May 3, 2026
Reply from Canadian Appliance Source - Victoria
Hi Roberta,
Thank you for taking the time to share your experience! We’re so glad to hear our sales team was able to make the appliance selection process easy and stress-free for you. It’s also great to know the delivery and setup went smoothly and that our team left such a positive impression.
We truly appreciate your business with CAS and are happy to hear you’re enjoying your new appliances — especially those fun finishing sounds! We look forward to helping you again in the future, and we’d love for you to keep CAS in mind when recommending us to family and friends.
CAS
Great Service
We had a great experience with CAS especially with Benjamin. He gave us a great quote & checked back after delivery to make sure everything went well. His service was excellent.
May 1, 2026
Reply from Canadian Appliance Source - Victoria
Hi Richard,
Thank you for the wonderful feedback and for choosing CAS! We’re thrilled to hear that Benjamin provided excellent service, offered a great quote, and followed up after delivery to ensure everything went smoothly. Going the extra mile for our customers is something we truly value. We sincerely appreciate your business and look forward to helping you again in the future. Enjoy your new appliances, and please don’t hesitate to recommend CAS to your family and friends!
CAS
I purchased a refrigerator from a…
I purchased a refrigerator from a salesman named Benjamin. He was extremely helpful and very pleasant. Everything went smoothly, from purchase to the delivery. I will definitely be returning to Benjamin for any other appliance that I need. Thank you Ben…❤️
April 27, 2026
Unprompted review
Reply from Canadian Appliance Source - Victoria
Hi Diane,
Thank you so much for the heartfelt review and for choosing CAS for your new refrigerator! We’re delighted to hear that Benjamin provided such helpful and pleasant service and that everything went smoothly from purchase through delivery. He’ll truly appreciate your kind words! We sincerely value your business and are thrilled to know you’ll be returning to Benjamin for future appliance needs. Enjoy your new refrigerator, and thank you for thinking of CAS for your future purchases — we’d also be grateful if you recommend us to your family and friends!
CAS
Great place to purchase appliances
Great selection, good prices, and salesman Farman was incredibly helpful and knowledgeable. Will return soon for next purchase.
May 1, 2026
Reply from Canadian Appliance Source - Victoria
Hi Curtis,
We're happy to hear that you enjoyed our wide selection and pricing. It's great to know that our sales team was so helpful. We appreciate your business and look forward to your next visit!
CAS
I had an excellent Salesman helping…
I had an excellent Salesman helping me-- Benjamin
The Manager for the delivery Khan was very helpful, gave excellent instructions and was readily available
The delivery guys did an excellent job.
My fridge is working well
The price was right
Thank you
April 25, 2026
Reply from Canadian Appliance Source - Victoria
Hello Margaret
It is fantastic to know that the guidance provided during your purchase and the subsequent delivery met your expectations so well.
We look forward to your next visit.
All the best,
CAS
Our sales guy Farman was excellent.
Our sales guy Farman was excellent. After taking our order for a new dishwasher, he kept in contact with us, responded to correspondence timely, ensured we were kept up to date and the dishwasher was delivered to our home when scheduled. The delivery team was excellent. We are pleased with our new Bosch dishwasher.
April 24, 2026
Reply from Canadian Appliance Source - Victoria
Hello Steve and Trudy
We are delighted that our team kept you well-informed throughout the process and that you are happy with the timely arrival of your new dishwasher.
We look forward to working with you again.
Cheers,
CAS
The best experience ever!
The best experience I've ever had when buying a large appliance. From the manager & staff all the way to the 2 fellows that delivered our new fridge-it could not have been smoother. We will be using CAS for every future purchase. Thank you all so much!
April 23, 2026
Reply from Canadian Appliance Source - Victoria
Hello Debra
It is wonderful to hear that your experience with our management, staff, and delivery team was so seamless. We appreciate you choosing us for your home.
We look forward to seeing you at the store for any future needs.
Best regards,
CAS
Good service
Good service. Made it easy on us to get what we needed. Quick sale. Delivery was smooth.
April 19, 2026
Reply from Canadian Appliance Source - Victoria
Hi Amie,
We're happy to hear that our service made it easy to get what you needed! We appreciate your feedback on the quick sale and smooth delivery.
CAS
Nice fridge and wonderful delivery
Nice fridge and wonderful delivery.
Reekish was very helpful!
April 9, 2026
Unprompted review
Reply from Canadian Appliance Source - Victoria
Hello Andy,
It’s fantastic that Reekish provided such helpful service and that you are enjoying your new fridge. We value the opportunity to assist you and look forward to working with you again at our Victoria location.
Cheers,
CAS
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