The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... See more
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The salesman (Wes?) was both, knowledgeable and courteous. The pricing was competitive and we received a cut on the extended warrantee that made the difference.
Company replied
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer... See more
Company replied
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
675 reviews
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customer servicewow
customer service
delivery time and EXCELLENT service on the part of the two young men . they were very efficient, polite,and courtious.
June 24, 2026
Reply from Canadian Appliance Source - Victoria
Hello Marilyn
We are so glad to hear that our delivery pair provided such a prompt, respectful, and highly efficient experience at your home.
We look forward to welcoming you back whenever you need us next!
Best regards,
CAS
The salesman was informative
The salesman was informative, not pushy, and help us confirm our decision on a washer/dryer suitable for two seniors.
He arranged for prompt, 2 day delivery and that delivery also went very well with courteous staff and a quick in and out.
July 1, 2026
Reply from Canadian Appliance Source - Victoria
Hello Mary,
We are so glad that our representative could help guide you to the perfect configuration for your home and ensure a quick, courteous delivery setup.
We look forward to seeing you at the store again soon!
Warm regards,
CAS
Great service and prices
June 23, 2026
Reply from Canadian Appliance Source - Victoria
Hello Stephen,
We are pleased that our team could deliver top-tier care and competitive value for your needs.
We look forward to welcoming you back to our Victoria location down the road!
Sincerely,
CAS
Terrible communication and dishwasher installation
I requested a Friday appointment as it is my day off. They couldn't confirm because this is a company in Ontario booking installations in Victoria, BC. I got an email saying my appointment was on Thursday 7am-12pm. I called and asked if I could request the earlier appointments. They said they would request this. No one called me back. No one showed up on Thursday. They said it had been re-booked for Friday. I had taken the morning off. Terrible communication. I called the sales person and asked for a manager to call me about refunding the installation fee and finding a different company to do the installation. No one has called me back.
June 21, 2026
Reply from Canadian Appliance Source - Victoria
Dear Adelle,
Thank you for sharing your feedback with us.
It appears that your concerns are disrected towards the installation of your Bosch dishwasher which pertain to the third-party installation company.
We are sorry to hear about the trouble you experienced.
If you still require assistance, please feel free to reach out to our After Sales team.
Sincerely,
CAS
I was hit with a delivery charge when…
I was hit with a delivery charge when my contract said I was to get free delivery.
Also, I took out extended warranty and still don't have the paperwork to prove it.
June 21, 2026
Great delivery team
June 11, 2026
Reply from Canadian Appliance Source - Victoria
Hi Kathleen,
Thank you for your review! We're glad to hear you had a great experience with our delivery team. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
purchased Frigidaire fridge from Cdn…
purchased Frigidaire fridge from Cdn Appliance Source, and your sales agent, Benjamin was great.
June 15, 2026
Reply from Canadian Appliance Source - Victoria
Hi Gwenda,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Benjamin provided great service during your Frigidaire fridge purchase. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
A Very Good Experience
Ben at the Victoria store was very helpful taking the time to answer all of our questions. Delivery was great in a tricky situation. I can't speak more highly about the service we received from Ben and the delivery guys. It was a very good experience.
June 9, 2026
Reply from Canadian Appliance Source - Victoria
Hi,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Ben took the time to answer all your questions and that our delivery team handled a tricky situation so well. We truly appreciate your business and are happy your experience was such a positive one. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
The Canadian Appliance Store had the…
The Canadian Appliance Store had the dual stove we wanted. The salesman was friendly and helpful in confirming our choice!
Delivery was on schedule!
June 8, 2026
Reply from Canadian Appliance Source - Victoria
Hi Don,
Thank you for choosing CAS and for your kind review! We're glad we had the dual-fuel stove you were looking for and that our sales team was able to help confirm your choice. It's also great to hear your delivery arrived right on schedule. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Delivery date trouble
Our in-store experience was very positive. Getting a delivery date was painful. The actual delivery went very well.
June 12, 2026
Great service
Great service, friendly salesperson and everything happened as promised which is a rarity today.
June 10, 2026
Reply from Canadian Appliance Source - Victoria
Hi Todd,
Thank you for your kind feedback! We're glad to hear everything went as promised and that our team provided friendly and reliable service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Quick two-day delivery
Quick two-day delivery. Efficient delivery contractors. Fair price.
June 6, 2026
Reply from Canadian Appliance Source - Victoria
Hi Seldor,
Thank you for choosing CAS! We're glad to hear you were happy with the quick delivery, efficient service, and great value. We appreciate your business and look forward to helping you again with your future appliance needs. Please keep CAS in mind for your next purchase, and feel free to share your experience with family and friends!
CAS
Farman Khan was terrific
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and even matched the prices we had negotiated from the other appliance store. He then stayed on top of the order so that we got delivery on the date we needed it. Completely hassle free. Wonderful service.
June 3, 2026
Reply from Canadian Appliance Source - Victoria
Hi Jude,
Thank you for your wonderful review! We're delighted to hear that Farman Khan was able to step in, match your pricing, and ensure everything was delivered on time for your kitchen renovation. We're glad he made the process hassle-free during a challenging situation. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Sales rep was friendly and listened to…
Sales rep was friendly and listened to my needs. Excellent customer service on his part with follow up, thanks Ben you’re great! The delivery team was fast! On time, great communication and friendly! All around great service, love my new fridge!
June 2, 2026
Reply from Canadian Appliance Source - Victoria
Hi Carey,
Thank you for your wonderful review! We're delighted to hear Ben provided friendly, attentive service with great follow-up, and that our delivery team was fast, punctual, and communicative. We truly appreciate your business with CAS and are so glad you're enjoying your new fridge. Please feel free to recommend us to your family and friends—we look forward to serving you again!
CAS
Good service
Ben the salesman in the store was great he kept in touch to inform us what was happening with delivery and removal of the gas stove. Delivery and removal were reliable too. Gas fitter who removed and put in the gas range was exceptional.
May 15, 2026
Reply from Canadian Appliance Source - Victoria
Hi Barbara,
Thank you for your great review! We're happy to hear Ben kept you well informed throughout the process and that the delivery, removal, and gas installation were all handled reliably and professionally. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Always excellent
We have bought a lot of appliances from them. The experience is always great. Knowledgeable, friendly, and pressure free.
May 31, 2026
Reply from Canadian Appliance Source - Victoria
Hi,
Thank you for your continued support and for choosing CAS time and time again! We're delighted to hear that your experiences have consistently been knowledgeable, friendly, and pressure-free. We truly appreciate your loyalty and look forward to helping you with your future appliance needs. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Worked fast to get a fridge when mine…
Worked fast to get a fridge when mine went down. Very easy to deal with and great communication.
May 31, 2026
Reply from Canadian Appliance Source - Victoria
Hi Kris,
We're glad we could help quickly when your fridge went down. We appreciate your kind words about our service and communication.
CAS
you had exactly what we needed in stock
May 20, 2026
Reply from Canadian Appliance Source - Victoria
Hi Vivian,
Thank you for choosing CAS! We're happy to hear we had exactly what you needed in stock and could help make your purchase easy and convenient. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Helpful staff
Helpful staff, always update information,accelerated the delivery for my needs. All good.
May 16, 2026
Reply from Canadian Appliance Source - Victoria
Hi Bruce,
Thank you for choosing CAS! We’re glad to hear our team kept you informed and was able to accelerate the delivery to meet your needs. We truly appreciate your business and look forward to serving you again in the future — and please don’t hesitate to recommend CAS to your family and friends!
CAS
New fridges
Good, knowledgeable staff - worked together to accommodate multiple customers.
Knew their product well.
Promised and delivered.
Delivery was on time, easy….,nice transporters.
May 21, 2026
Reply from Canadian Appliance Source - Victoria
Hi,
Thank you for your feedback! We are so glad our team provided excellent service and that your delivery was on time and easy. We appreciate your business.
CAS
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