Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... See more
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Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
Company replied
Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... See more
I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
677 reviews
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Siddhant Madan is always very …
Siddhant Madan is always very helpful. He try to help the customer as much he can.
August 29, 2023
Great prices, great service
We were very pleased with Canadian Appliance Source. They went over options for our new stove and also gave us an excellent price on an accompanying refrigerator, with delivery in less than a week. Very satisfied.
August 30, 2023
Great Experience with Siddhant
August 21, 2023
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Found great options for a tough kitchen at awesome prices.
August 28, 2023
The store was bright and layed out…
The store was bright and layed out well. Even though they didn't have any of the appliances (brand) we wanted to see they had a few pieces in the sizes we were hoping to look at.
The whole process of ordering was easy and done in a timely manner.
Overall we were pleased with the service from start to finish.
We would recommend this company to our family and friends when shopping for appliances.
August 20, 2023
full story..
full story... the first time in store the sales guy was way to pushy that i walk out of the store. the second time i came in that same guy was watch a show on computer so i was able to talk with other sales person that helped my wife and i walk though which appliance would meet our needs.
August 24, 2023
May use AI-assist with repliesRead more
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My delivery was delayed twice
My delivery was delayed twice, i sent an email and phone my rep to follow up, he never replies, bad experience with Canadian appliance.
July 14, 2023
Reply from Canadian Appliance Source - Victoria
Hello Sebastien,
Thank you for your comment.
We regret to learn that your experience has been less than adequate.
Our records show that your delivery was delayed as we were waiting for the floor model appliance to be transferred to the warehouse so that we could deliver all your appliances together.
We sincerely apologize if this was not clearly communicated to you at the time.
We are pleased to see that this matter was, eventually, resolved.
Thank you kindly,
SJ
CAS
I was able to get my freezer the week I…
I was able to get my freezer the week I ordered it! ou have a good supply on hand.
August 6, 2023
Machines when delivered was .75 inches…
Machines when delivered was .75 inches taller than standard
Had to make major and unsightly temporary modifications further very expensive permanently work required, felt we should’ve been advised of this anomaly waited 30 minutes to talk to rep could not even make eye contact, will try again
July 27, 2023
Reply from Canadian Appliance Source - Victoria
Hello John,
Thank you for your comment,
We regret to learn that your experience has been less than adequate.
Please be advised that the specifications of this appliance would have been provided to you at the time of purchase.
Thank you kindly,
ST
CAS
Delivery sucks
Sale of fridge was excellent. Was supposed to be delivered on wed! Didn’t happen. Then said Thursday. Didn’t happen. Now hopefully on Friday. Terrible delivery. Sold old fridge and try living without fridge when promised!!! Not impressed
August 5, 2023
Freezer arrived with very small scratch…
Freezer arrived with very small scratch on front at top. Also found out that we purchased a Discontinued model which was never mentioned upon inital meet with salesperson. Hopefully all goes well with it. Buyers beware I suppose.
August 3, 2023
very fast and efficient
very fast and efficient, I received my washer the next day first thing in the morning at 9am
August 1, 2023
my new fridge is scratched but wasnt…
my new fridge is scratched but wasnt noticeable when I checked it on the street so I am disappointed. it will bug me every time I use the fridge. it is in a noticeable spot. I guess the packing plastic/cover wasnt completely removed when I checked it
July 25, 2023
Hunting for a Whirlpool range…
We were in the market for a Whirlpool range. CAS had display ranges on the floor and the unit we wanted was in stock. The sales staff was helpful, knowledgeable and organized the logistics of delivery and recycling. A pleasant experience, overall.
July 18, 2023
Great Shopping Experience
The sales representative, Brad Cool, was very helpful and knowledgeable. He helped us find what we needed and what fit our budget with no pressure and lots of useful info. The prices are the best in Greater Victoria, I highly recommend CAS.
July 23, 2023
Siddhant and Adam.
Helpful sales people. Siddhant and Adam.
Delivery arranged in 2 days.
Arrived on schedule.
2 gentleman that delivered our stove and took away the old one were just perfect in every way. It was all done in 15 - 20 minutes.
July 19, 2023
Easy ordering
Easy ordering. Delivery amazing! Did not have to wait a long time for product to be delivered.
July 19, 2023
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