I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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terrible transparency
Was an urgent need of a fridge as mine had just died so purchased one and was informed the earliest would be 3 days out. Still not a horrible timeline, so proceeded to purchase the fridge.
Day of the delivery, delivery drivers came in and requested I take the railings off of my stairs so they can bring the fridge up. Couple steps up and they tell me they are unable to bring the fridge up and to leave the fridge in my house until they can find 2 additional drivers to assist. I do not have much room in the house, and with kids I can’t leave a fridge in the middle of my house.
I call customer support and they tell me they’ll call me back and follow up, in which they never did until I called another 3 times for updates of when the nearest available delivery time was, to tell me I have to pay an additional 200 dollars for delivery.
I have not gotten a straight answer, and I wished there had been better planning and transparency, and what the delivery would entail. Knowing how much support would be needed for a delivery, and how much it would cost would make this process a whole lot smoother, and safer for the employees, rather than them attempting to lift a fridge up the stairs, knowing they would’ve needed support.
Now I’m being charged 89 for a failed delivery for a fridge in which I do not have possession of.
In response to your comments, I have informed our sales rep about my concerns about the fridge being on the second floor in a town home prior to even purchasing, and was told that it “wouldn’t be a problem”. Transparency to pay potentially another 220$ would have been appreciated.
August 20, 2023
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It's our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.
Unfortunately, in this case, our delivery company was not informed that you resided in a townhouse and your fridge would need to go to the second floor.
As such an additional fee was applied to have the fridge delivered.
We can see that your delivery is booked for August 24th, 2023.
Thank you kindly,
VG
CAS
Beware of fit!
Appliances sold quickly on the basis of measurements, but when we came home and checked; the stove would definitely not fit. The question was asked, what happens if it doesn’t fit; vague answers, but contract states it’s our problem. Order was canceled. Not a positive experience
August 9, 2023
Highly Recommend
The salesperson was amazing - very knowledgeable, but not pushy. She was there to answer any questions we may have had.
Delivery was amazing!! We ordered a new fridge and had it within two days.
Lots of selection at the store.
August 14, 2023
Great experience
August 14, 2023
Washer & Dryer are install today
Washer & Dryer are install today, everything went fine. Delivery guys did a good job. Just noticed that the cold water hose for the dryer is missing. Is it possible you can send me one?
August 12, 2023
The salesman Dave Thomas went above and…
The salesman Dave Thomas went above and beyond to make sure he explained everything which made my purchase easy. The delivery guys were very careful with the product and delivery
August 6, 2023
Customer service was friendly and…
Customer service was friendly and great! Pick up was made easy.
August 11, 2023
Pleasant sales rep
Pleasant sales rep, fair price, in stock, next day delibery. Washer works great !
August 4, 2023
Very helpful
August 2, 2023
Great Service
Knowledgeable staff, showed us the options based on our criteria, and next day delivery (which also went very smoothly). All round great experience.
August 7, 2023
The item was immediately available and…
The item was immediately available and we were able to pick it up from the warehouse.
August 7, 2023
Excellent all around.
July 28, 2023
A very good experience
The salesman, Amir, was professional and very helpful. The 2 gentlemen who delivered and installed our new dryer were courteous and efficient. It was a very good experience.
August 3, 2023
Excellent Sales representative
Al is so patient and thoughtful. It made the decision easy to buy from CAS!
August 2, 2023
Great service!
Our fridge was unable to consistently hold temperature. We had already selected a replacement model before going into the store. The paperwork was processed immediately, and we had our new fridge in 2 business days! Delivery and takeaway team was amazing. Overall a great experience!
July 25, 2023
Great next day delivery
Bought a fridge and stove over the phone
Went into there showroom to view them love what I saw they delivered them next day
Wow great job
Will recommend them to all
July 18, 2023
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