Canadian Appliance Source - Whitby / Oshawa Reviews 

Salesperson was efficient and knowledgable. No pressure to purchase.

Friendly salesman answered all our questions and placed the on line order for us

Great people an fast service. Thanks Everyone Stephanie

I took delivery of a fridge on June 25, 2026 and the following problems occurred:

They would not unhook the water supply because the tubing is copper; which is crazy because it is literally the same nuts and the water supply was turned off by me ahead of time! Luckily, I was able to do that for them or I would have had to call an appliance person.

They removed my front door, nobody in 30 years has ever done that. They damaged the doorframe in several spots.

When they hit the door frame they also dinged the new fridge in a couple of spots.

They would not reverse the door because it was not on the order. When I mentioned this to the salesperson, he said that I never mentioned it. I chose the fridge on-line. I had a list that I rhymed off that basically said “exact model number, colour, the type of doors and the fact that I chose this model because I need the door reversed”.

A lot of packaging was left inside the fridge (they were supposed to remove all packaging).

This fridge was not the most expensive as it was bought for temporary reasons, not a permanent fridge, so I was extremely accommodating. I wrote to them and listed the concerns and the fact that I was not being too picky. I would fix my house front door as I have that paint; I don’t need a replacement fridge, either a door or even the touch up paint will suffice - with some compensation as I did not purchase a damaged fridge at a lower price; They agreed to the cheapest offer which was perfectly fine, they refunded 10% and sent me an Electrolux touch up pen; (note again that I had to unhook the water supply myself).

This had taken some time but, in every correspondence, I said the door needed reversing (I could barely use the fridge for weeks). Finally, they said to go back to my salesperson. I did that, he checked and said that it had been too long and now they wouldn’t do it. So back to CAS. They sent me a rather rude email stating “This item was delivered nearly a month ago and you did not report this issue to us within the first few days of the delivery. Consequently, our team cannot return to reverse the door due to the liability concerns” then basically told me to talk to my salesperson! So, I contacted my salesperson and also overed to pay $40 which was apparently missed on the order. He checked and the installers said they wouldn’t do it now because the fridge is in use. So, what next, call an appliance person and pay that too 7 weeks later it is still difficult to use the new fridge!!!!!

This is my overall opinion. Most people will choose this company for the free delivery all included full service. DON’T! YOU ARE BETTER TO PAY FOR THE SERVICE FROM PLACES LIKE THE BRICK OR LEONS. Last year I got a new upright freezer from Leon’s, paid the service fee, it was amazing from start to finish. Another sort of comparison, I took delivery on a new box spring and mattress 2 days after the fridge, paid the service fee and that was also absolutely amazing from start to finish. So, if you get a good deal on an appliance from CAS, that could work, just don’t get conned by the free service part, it has been extremely painful (and rude when I was an accommodating person from start to finish.).

Quick delivery and very pleasant and caring people both in sales and delivery. The prices are very reasonable compared to the box stores.

Service and delivery was awesome.
Thank you!

The saleman was very understanding, when I discovered I had lost my credit card and he agreed to hold my order till I found it.

From ordering to delivery, everything went exactly as planned. No issues what so ever.

Very pleased with the service, appliances and delivery.

I was able to look on line to see what appliances were available, there was a help guide to answer a few questions I had. When I went in person I knew what I wanted. There were lots of sales people available, purchasing was quick and easy. Delivery was affordable with options on how soon you wanted it. Would highly recommend.

I have dealt with Aaron in the past and really appreciate his help.
When my delivery came the men were absolutely amazing. They were so professional, friendly and efficient.
I always recommend CAS for appliances.

We got what we were looking for

Great showroom, lots of people to help. Process was easy start to finish, delivery was on time and professional. Would definitely recommend!

Knowledgeable staff. Provided answers to our questions

Had a new washing machine for 13 days and it leaked. Went to the Whitby sore and were told too bad call Maytag…we have called Maytag and after 4 days they still can’t locate the part.
So sad after purchasing 5 appliances and to be told too bad we are just the retailer!

We were very pleased with the entire purchase, delivery and set-up.
The delivery notifications were really appreciated. The delivery went smoothly and the crew were polite, professional and helpful.
We will certainly purchase our appliances in the future.

Easy tranaction without upselling. Great price. Good seamless delivery.
Happy customer. Will deal there again without hesitation.

My experience with the online platform was horrendous, the staff with whom I spoke with was not helpful in anyway. I will not buy anything from this company anymore, I bought a washer and I had to wait for almost 3 weeks before it was delivered.
If I could have given zero rating I would.