I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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Great Experience
Dave at Whitby store was knowledgeable and store had exactly what I needed. Price was great. Process only took 15 minutes start to finish. Next day delivery was amazing. Delivery people nice, friendly. They were not able to install due to needing extra parts but easy to install myself. Dryer running great.
July 3, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Nancy
It is fantastic to hear that Dave had exactly what you needed in stock and that the turnaround time was so rapid.
We look forward to welcoming you back to our Whitby location down the road!
Best wishes,
CAS
No pressure sales
No pressure sales. Great prices. Easy ordering. Super quick delivery.
June 24, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Angela,
Thank you for your great review! We’re happy to hear you enjoyed the no-pressure experience, great pricing, easy ordering, and fast delivery. We appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Knowledgeable
Knowledgeable, helpful and friendly staff, from purchase, to delivery, to installation, made for a very positive experience.
June 20, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi David,
Thank you for your kind review! We’re happy to hear our team provided knowledgeable, helpful, and friendly service throughout your purchase, delivery, and installation. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi William,
We are happy you enjoyed our pricing and fast delivery. We appreciate your positive feedback!
CAS
Fantastic knowledgeable sales person…
Fantastic knowledgeable sales person and the delivery guys were very respectful and helpful.
The fridge is amazing too.
June 13, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Susie,
We appreciate your wonderful feedback! We are so pleased to hear about your positive experience with our sales team and delivery crew, and that you love your new fridge.
CAS
I purchased an LG dryer on June 14th
I purchased an LG dryer on June 14th. It was delivered on June 17th. The first time we used it there was a grinding noise. Levelling did not help.
I emailed repeatedly to the sales rep and have not received a response. Very disappointed
June 18, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Susan Priestman,
Thank you for reaching out to us.
We are sorry to hear about the issues you are experiencing with your LG dryer.
Please report any post-delivery issues to our After Sales team at Aftersales@canadianappliancesource.ca.
If you email them at that address, they will be able to assist you further.
Sincerely,
CAS
Great service
Great service! Friendly & professional...good selection...and very fast! I'd strongly recommend them.
June 9, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Carol,
Thank you for choosing CAS and for your wonderful feedback! We're delighted to hear you enjoyed our friendly, professional service, wide selection, and fast turnaround. We truly appreciate your recommendation and your business. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Easy to order amazing sales staff….
Easy to order amazing sales staff….. best of all the delivery guys they were awesome!
June 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Debra,
Thank you for the great review! We're delighted to hear that our sales team and delivery crew made your experience such a positive one. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again and hope you'll continue to recommend us to your family and friends!
CAS
It was easy process and sales person…
It was easy process and sales person was helpful with my queries. The delivery was smooth and installed It to my satisfaction
June 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Dipu,
Thank you for your feedback! We're pleased to hear the process was easy and that both our sales and delivery teams provided a smooth experience. We appreciate your business and thank you for choosing CAS. We look forward to helping you again in the future, and we'd be grateful if you shared your experience with family and friends!
CAS
Everything went well from the purchase…
Everything went well from the purchase to delivery to installation.
June 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jacqueline,
We're delighted that everything went smoothly from purchase to delivery and installation. Thank you for your feedback!
CAS
I came in and knew what I wanted
I came in and knew what I wanted. The sales person didn’t have to do much for my sale. I am disappointed that I spent over $3000 and had to pay delivery for the one item because it was under a certain amount. Everything was delivered the same day same time, ridiculous. The fee should have been waved. Whether the sales person could and didn’t want to or wether is a ridiculous policy from CAS it really brought my experience down.
May 23, 2026
Bought a brand new washing machine and…
Bought a brand new washing machine and used it for the first time and it leaked. This was the 2nd washer I’d bought from them to replace the 3 year old washer that was broken. When I contacted the sales person I had dealt with he told me they couldn’t get me a new machine because it had been used and I had to go through warranty. I explained I had to use it to know it even leaked that I’d only used it once and wanted a new one. He insisted that I had to go through email to customer service, still waiting for an answer. Very disappointed!!!
June 4, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Sandy Somers,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to hear that you are experiencing issues with your Electrolux washer.
We can see that you are currently in communication with our Aftersales team regarding this issue.
They will continue to assist you with a resolution.
Sincerely,
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Doug,
Thank you for your review! We're glad you received fast, efficient, and knowledgeable service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Lesar,
We are so glad our staff was approachable and helpful. Thank you for your kind words!
CAS
Washer and Dryer purchase
Aaron at the Whitby location was amazing and very responsive. He answered all my questions and walked me through the process of delivery and as well as his the extended warranty works.
The delivery service team were fantastic and made sure things were working and nothing was damaged before they left.
Great experience overall and I would return to CAS for future purposes.
May 30, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jennette,
Thank you for choosing CAS! We're glad to hear that Aaron at our Whitby location was responsive and helpful, and that your delivery team ensured everything was set up properly. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Catherine,
We're glad to hear about your positive experience with our fast service and installation. Thank you for your feedback!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Marlene,
Thank you for your kind words and for choosing CAS! We're thrilled to hear you had an excellent experience from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Ease in making purchase
Ease in making purchase. Confidence in the sales associate Amit Sharma, with whom I've worked with before on a prior purchase.
May 20, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for your kind review and for choosing CAS again! We're happy to hear that Amit Sharma provided you with confident and reliable service, especially as a returning customer. We truly appreciate your continued trust and business, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Great experience with Canadian…
Great experience with Canadian Appliances. We recently purchased a new dryer and are very happy with the product and service. The ordering process was smooth, delivery was on time, and the dryer works perfectly. Highly recommend Canadian Appliances for home appliances.
May 24, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Sanjay,
Thank you for the great review and for choosing CAS for your new dryer! We’re thrilled to hear you had a smooth ordering and delivery experience and that you’re happy with your purchase. We truly appreciate your recommendation and look forward to serving you again in the future. Please keep CAS in mind for future appliance needs and share your experience with family and friends!
CAS
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