I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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I was happy with the entire process
I was happy with the entire process. The salesperson was professional and efficient in processing my order and the delivery was as scheduled and was well executed. I have no complaints.
May 14, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Taramattie,
Thank you for your wonderful feedback! We’re glad to hear you were happy with the entire process, from ordering to delivery. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Appliances weren't levelled during the…
Appliances weren't levelled during the installation, and had to wait two days to have this corrected. Still not as level as they could be. Also not given a morning window as requested to have the appliances levelled.
May 13, 2026
Fast and efficient
Fast and efficient. Liked getting the realtime updates for delivery and for the install team.
Only wish we had been advised of issue with truck and delivery would be later than anticipated. We had window of 1-4pm. Showed up at 5:45 pm.
May 20, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Patricia,
Thank you for your feedback! We’re glad to hear you appreciated the fast, efficient service and real-time delivery updates. We also sincerely apologize for the delay beyond your scheduled window and understand how important timely communication is in those situations. We truly appreciate your business with CAS and hope to serve you again in the future. Please feel free to recommend us to your family and friends!
CAS
Friendly salesperson, great delivery people
Recommended by my daughter. Salesperson was great and helpful. Delivery guys were really good and friendly and efficient.
May 20, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Doug,
Thank you for your kind review! We’re glad to hear you had a great experience from sales through to delivery, and that our team was helpful, friendly, and efficient. We truly appreciate your business with CAS and are grateful for the recommendation. Please feel free to recommend us to your family and friends as well!
CAS
Great customer service with Al and the…
Great customer service with Al and the delivery guys were great.
May 8, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Lynne,
Thank you for choosing CAS! We’re glad to hear Al and our delivery team provided great service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Excellent Service and Product
Dave was excellent. The service was friendly, fast, and knowledgeable and the price was right. The delivery was also seamless and respectful in all ways. Within less than a week of going into the store, I was enjoying my new over the range microwave and fridge. I would be happy to recommend the Canadian Appliance Store to others.
May 15, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Kathy,
Thank you for choosing CAS! We’re glad to hear Dave provided friendly, fast, and knowledgeable service and that your delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
5‑Star Review – Exceptional Service from Canadian Appliance Source
I recently purchased a new washer and dryer from Canadian Appliance Source, and the experience was outstanding from start to finish. Amit Sharma once again delivered exceptional service. I reached out to him by email on a Sunday afternoon, and he replied within minutes. Within an hour, the entire purchase was completed, and the appliances were delivered the very next day.
Amit’s responsiveness, professionalism, and genuine commitment to customer satisfaction are rare to find. This is not my first time purchasing through him, and he continues to exceed expectations every time. I couldn’t be happier with the process or the products.
Highly recommend Canadian Appliance Source—and especially Amit Sharma—for anyone looking for a smooth, stress‑free appliance buying experience.
May 10, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Tim,
Thank you for sharing your wonderful experience! We are so pleased to hear that your recent washer and dryer purchase was outstanding from beginning to end. It's fantastic that our team member provided such responsive and professional service, ensuring your purchase was completed quickly and delivered the very next day. We truly appreciate your continued trust in us and are delighted that we consistently exceed your expectations. We are happy you are so pleased with both the process and the products.
CAS
A great experience finding the perfect…
A great experience finding the perfect stove at a great price. Dave did a great job helping us decide. No pressure. The delivery team were great too.
May 10, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Marilyn,
Thank you for your kind review and for choosing CAS! We’re glad to hear you had a great experience finding the perfect stove at a great price, and that Dave was able to assist you with helpful, no-pressure guidance.
It’s also wonderful to know our delivery team provided great service as well. We truly appreciate your business and support.
CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new stove!
CAS
in and out in less then 10 min
went in got what i wanted.in and out in less then 10 min,aaron was very helpful,delivery guys were awesome ,overall great job
April 30, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Ken,
We are so pleased to hear that your visit was quick and efficient, and that our team provided excellent service. We appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Stacy,
We're glad we could assist you. Your feedback is truly appreciated.
CAS
recommedation of the compances services
This is the second purchased I have made with Canadian appliance Source. The first time I purchased a Refigerator and the second time I purchaded a Washer and driver. I find that the company have very good service in keeping informed on when the produce woud be delivered. The deliver people where very knowledgeable on the produce which was delivered. The Delivery personnel removed the old produce and placed and connected the item without a mess and removed the carboard and stylefoam from my house. I clearly recommend the purchasing of appliances with Canada Appliance Source.
May 9, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Anthony,
Thank you so much for your continued support and for choosing CAS again for your appliance purchases! We’re delighted to hear that both your refrigerator and washer/dryer experiences were positive and that our team kept you well informed throughout the delivery process.
It’s wonderful to know our delivery team provided knowledgeable and professional service by handling the installation, cleanup, and removal of your old appliances with care. We truly appreciate your recommendation and your trust in CAS.
We look forward to serving you again in the future, and we’d be grateful if you continued recommending CAS to your family and friends. Enjoy your new appliances!
CAS
Quick and efficient buying process-…
Quick and efficient buying process- delivery guys were outstanding- quick, courteous and careful. Delivery was within window and flawless - old fridge was gone and new one in place and running - seamlessly.
May 8, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Darlene,
Thank you for your fantastic review and for choosing Canadian Appliance Source! We’re delighted to hear that your buying process was quick and efficient, and that our delivery team provided such courteous, careful, and seamless service. It’s great to know your old fridge was removed and your new one installed and running smoothly without any issues.
We truly appreciate your business and are happy we could provide a flawless experience from start to finish. We look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
I would recommend this store
When we walk through the doors we got greeted with good morning from everybody and directed to what we were looking for . We weren't pressured .may Kala was right there to help and with no pressure.i will deal with them again very happy with the service.
May 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Leonard,
Thank you for your kind feedback and for choosing CAS! We’re so glad to hear you felt welcomed from the moment you walked in and that our team was able to guide you comfortably without any pressure. It’s great to know May Kala was there to assist and help you find what you were looking for in a relaxed and supportive way.
We truly appreciate your business and are very happy to hear you had such a positive experience. We look forward to serving you again—please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends as well!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Zbigniew,
We're happy to hear that you had a positive experience with our knowledgeable staff, prices, and delivery service. We appreciate your feedback!
CAS
Delivery Service were patient
Delivery Service were patient, Let me clean up the floor prior to installing the machine. Very grateful
April 25, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Andrea,
We appreciate you taking the time to leave us a review! We're so glad our delivery team was patient and accommodating while installing your machine.
CAS
Good selection
Good selection, competitive prices, speedy delivery, excellent delivery and installation and everything as expected. Thank you!
May 2, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Chris,
We're happy to hear that you had a positive experience with our selection, prices, and delivery. We appreciate your kind words about the installation process. Thank you for your feedback!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Vlade,
We're delighted to know our team's expertise and service met your needs. Thank you for sharing your positive experience with us!
CAS
Product delivered on time as promised.
April 21, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Warren,
We're happy to hear that your product arrived on time. Thank you for your feedback; we appreciate it very much.
CAS
Everything from the greeting and no…
Everything from the greeting and no pressure sales to the removal of the the old appliance and installation of the new one was fantastic. The delivery process was incredible with real-time tracking.
April 28, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Martin,
We're happy to hear that you found our service fantastic, from the no-pressure sales approach to the removal of the old appliance and installation of the new one. We appreciate you highlighting the incredible delivery process with real-time tracking.
CAS
Knowledgeable sales person
Knowledgeable sales person; accommodation of my needs; speed with which product was sourced and delivered
April 27, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
We're happy to hear that our salesperson's knowledge, accommodation of your needs, and the speed of sourcing and delivery met your expectations. Thank you!
CAS
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