I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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Excellent experience
Great showroom, lots of people to help. Process was easy start to finish, delivery was on time and professional. Would definitely recommend!
July 30, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for your wonderful review! We're so pleased to hear that our showroom and team made your experience easy from start to finish, and that your delivery was on time and professional. We truly appreciate your business and recommendation!
CAS
Very happy !!!
July 22, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Dwayne,
Thank you for your feedback! We're so happy to hear you had a great experience with CAS. We truly appreciate your business and look forward to serving you again in the future. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi David,
We're happy to hear our team provided helpful answers to your questions. Thank you for your positive feedback!
CAS
Had a new washing machine for 13 days…
Had a new washing machine for 13 days and it leaked. Went to the Whitby sore and were told too bad call Maytag…we have called Maytag and after 4 days they still can’t locate the part.
So sad after purchasing 5 appliances and to be told too bad we are just the retailer!
July 28, 2026
Unprompted review
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear FAY,
Thank you for sharing this with us.
We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer, as they hold the warranty.
Would you please take a moment to provide your order number to our After-Sales team at aftersales@caslp.ca so that we can address your concerns directly?
Sincerely,
CAS
We were very pleased with the entire…
We were very pleased with the entire purchase, delivery and set-up.
The delivery notifications were really appreciated. The delivery went smoothly and the crew were polite, professional and helpful.
We will certainly purchase our appliances in the future.
July 27, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi John,
Thank you for your wonderful review! We're delighted to hear you were pleased with the entire experience, from purchase to delivery and setup. We're glad our delivery updates and professional team helped make the process smooth and convenient. We truly appreciate your business and look forward to helping you with your future appliance needs. Thank you for choosing CAS, and we’d be grateful if you recommend us to your family and friends!
CAS
Easy tranaction without upselling
Easy tranaction without upselling. Great price. Good seamless delivery.
Happy customer. Will deal there again without hesitation.
July 25, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Matta,
Thank you for your wonderful review! We're thrilled to hear that your transaction was easy, the price was great, and the delivery was seamless. We truly appreciate your business and look forward to serving you again.
CAS
Horrendous experience
My experience with the online platform was horrendous, the staff with whom I spoke with was not helpful in anyway. I will not buy anything from this company anymore, I bought a washer and I had to wait for almost 3 weeks before it was delivered.
If I could have given zero rating I would.
July 15, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Val K,
Thank you for your review.
The delivery timelines we provide are based on the information we receive from our vendors, and unexpected manufacturer delays can occasionally occur.
Your order was placed on July 6 and successfully delivered on July 13, just one week later.
We appreciate your patience and thank you for choosing Canadian Appliance Source.
Sincerely,
CAS
CAS always has the best prices
CAS always has the best prices. I’ve purchased from them numerous times!
The fridge is perfect!
July 15, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jennifer,
Thank you for being a loyal CAS customer! We're thrilled to hear you're enjoying your new fridge and that you continue to find the best value with us. We truly appreciate your continued business and look forward to helping you again in the future. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Your salesperson
Your salesperson, Aaron Shepherd was extremely helpful and we had fun while I was looking. Your deliver people were awesome as well.
July 15, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Barbara,
Thank you for your fantastic review! We're thrilled to hear Aaron Shepherd provided helpful and enjoyable service, and that our delivery team made your experience even better. We truly appreciate your business and look forward to serving you again at CAS. We’d love it if you shared your experience with your family and friends!
CAS
Dave was terrific
Dave was terrific. Very knowledgeable and understood our needs immediately.
July 21, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Denise,
Thank you for your kind review! We're thrilled to hear Dave provided knowledgeable and attentive service while understanding your needs right away. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Wonderful service
The Account Executive, Al Janmohamed, was very thorough in giving me proper information.
The Technicians who installed my new Laundry Center were very efficient.
They dismantled the old one and installed the new one within twenty minutes. No mess. No fuss.
July 17, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for your excellent review! We're delighted to hear that Al provided thorough information and that your new laundry center was installed efficiently and without any hassle. We truly appreciate your business and look forward to serving you again.
CAS
The whole process was seamless from the…
The whole process was seamless from the purchase to the delivery. Aaron Shepherd was amazing and the delivery guys were on time and very efficient.
Thank you
July 9, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Robert,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Aaron Shepherd and our delivery team made your experience seamless from purchase to delivery. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Was well satisfied with service when…
Was well satisfied with service when bought a refrigerator from Canadian appliances so returned to buy a dishwasher. Service was exemplary from start to finish. Delivery and installation was efficient and timely. Salesman Aaron was helpful and very courteous
July 13, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Barbara,
Thank you for choosing CAS again and for your continued trust in us! We're thrilled to hear that Aaron and our delivery team provided exemplary service from start to finish. We truly appreciate your repeat business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Chandra,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear that you received excellent customer service from our team. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Delivery team was great
The drivers were fast and professional. They had a tight space to work with getting my old washer out and new washing machine in but they made it look easy.
July 12, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Shannon,
Thank you for your great review and for choosing CAS! We're glad to hear that our delivery team handled your washer replacement with speed, professionalism, and care, even in a tight space. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Everyone was very helpful and pleasant…
Everyone was very helpful and pleasant to deal with. From store level to the delivery.
July 12, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Rita,
We're so happy to hear that our team, from the store to delivery, was helpful and pleasant to deal with. Thank you for sharing your positive experience!
CAS
Great customer service
July 1, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello
Thank you for your business. We look forward to welcoming you back to our store whenever you need us!
Kindly,
CAS
Great Experience
Dave at Whitby store was knowledgeable and store had exactly what I needed. Price was great. Process only took 15 minutes start to finish. Next day delivery was amazing. Delivery people nice, friendly. They were not able to install due to needing extra parts but easy to install myself. Dryer running great.
July 3, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Nancy
It is fantastic to hear that Dave had exactly what you needed in stock and that the turnaround time was so rapid.
We look forward to welcoming you back to our Whitby location down the road!
Best wishes,
CAS
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