I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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Came with a scratch and I have to…
Came with a scratch and I have to figure out how to get compensation on line
September 2, 2023
Dave Thomas was excellent salesperson…
Dave Thomas was excellent salesperson give me the best advice and best prices. This is the second time I bought my appliances at CAS and I'm not disappointed best prices great service 😉
September 1, 2023
Great shopping
Great salesman in store, good advice, easy purchase & delivery on stated date & time.
August 25, 2023
great service
September 1, 2023
May use AI-assist with repliesRead more
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Terrible.
Terrible.. would NEVER recommend your company
Bought a dishwasher .. paid $3000 for it delivered Friday .. appliance man came Saturday ( less than 24hrs ) to hook up motor gone on the Jennair call CAS they tell me I need to call manufacturer… I plugged it in and now it’s USED !!!! Most ridiculous thing I’ve ever heard … worst company every !!!
August 31, 2023
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Patricia,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note that all issues are subject to the manufacturer's warranty.
For further assistance, you can fill out our returns and exchange form in the link below:
https://www.canadianappliance.ca/returns
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Staff was friendly and helpful
Staff was friendly and helpful. The transaction was quick and easy and pick up was smooth. Great experience overall.
August 24, 2023
Good Customer Service and delivered…
Good Customer Service and delivered when promised
August 15, 2023
Friendly service
Friendly service. From purchase to pick up, everything went very smoothly.
August 17, 2023
Fantastic sales associate and the…
Fantastic sales associate and the delivery guys were amazing!!!
August 17, 2023
Very Good experience but could be better
Very Good experience. Could be better though.
Good: The movers did good job by being attentive and careful while moving the refrigerator into the kitchen efficiently.
Could be better: I would be happier if they had checked the balance alignment, installed the handles, installed the water lines, and gave some initial instructions. These stuff would've taken 10 min more of their time, but definitely would achieve higher level of customer's satisfaction.
August 22, 2023
Very Satisfied Customer. Fast reliable service.
Had my refrigerator delivered the next day after purchase.The delivery persons were very courteous.Salesperson Robert, very courteous and professional. Whitby store is highly recommended. It was a pleasure doing business with them. Thanks for your fast reliable service.
August 21, 2023
Great communication with excellent…
Great communication with excellent people doing exactly what they said would do.
August 14, 2023
Great experience
Smooth process, some negotiating room and very quick availability. Very pleased with the product and service I received. Morgan was very helpful and made the experience very comfortable and professional.
August 21, 2023
Great price and service
Good friendly service. Great prices and beat the competition….
August 21, 2023
Delivery was on time and smooth but I…
Delivery was on time and smooth but I feel the removal of all packaging and leveling of the appliance should be included. In the delivery cost.
August 12, 2023
Staff were helpful and listens to your…
Staff were helpful and listens to your needs was then able to further assist
August 19, 2023
Excellent experience buying a new set of laundry machines
My sales representative, Aaron Shepherd, was highly efficient, did a great job in educating me on the washing and drying machines available in store so I was able to choose those that covered my requirements and more. He went beyond my expectation and I’ve got the fairest price including the extention warranty. Thank you Aaron for your excellent service.
Donna Idita
August 12, 2023
Quick and easy
The sales person quickly helped me find the fridge I've been looking for for months. The delivery process was fast and easy. The men were so cautious and demonstrated professionalism. Thank you for that.
August 18, 2023
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