I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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Dave was superb and super professional
Dave was superb and super professional. I will definitely return to the same store and the same salesperson the next time i need an appliance. The experience was superb. Thanks Dave Thomas
March 19, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Brian,
Thank you for your fantastic review! We’re thrilled to hear that Dave provided such a professional and superb experience—he’ll be delighted by your kind words.
We truly appreciate your business and thank you for choosing CAS. We look forward to welcoming you back in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Refrigerator
From the start of purchase to the delivery was seamless. Professional and courtesy.
March 25, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Sharon,
We're so glad the purchase and delivery were seamless for you. It's great to hear our team provided professional, courteous service.
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Angela,
We're happy to hear that you had a great experience with our prices and service. Thank you for your positive feedback and for choosing us!
CAS
You had the product I wanted
You had the product I wanted. I was able to see a floor model similar to what I purchased. Purchase, delivery, and hook up was quick and easy. Very professional and approachable. Great communication.
March 24, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for sharing your experience! We’re glad to hear you found exactly what you were looking for and that seeing a floor model helped with your decision. It’s wonderful that the purchase, delivery, and installation went smoothly and that our team provided professional, approachable service with clear communication.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
First time customer
First time customer. Was looking for a washer/dryer at Home Depot and Costco. Online product research brought me to CAS Whitby. Grateful to have found this Canadien company. Very knowledgeable staff support, super efficient/minutes long order writing, great comprehensive extended warranty offer, excellent delivery and installation service. All in all, very pleasant purchase experience. Will definitely buy all my appliances here in the future.
March 16, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Grace,
We’re thrilled that your first experience with us was smooth and enjoyable! It’s great to hear our team could provide helpful guidance and efficient service from start to finish.
We look forward to assisting you with your future appliance needs or welcoming you back in-store.
All the best,
CAS
5 Star Service every step of the way
5 Star Service every step of the way. Dave Thomas, AE was excellent. Delivery drivers were very helpful, please give them a thumbs up for me!
March 7, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Rick,
We’re so pleased to hear you had a great experience from start to finish! It’s wonderful that Dave and the delivery team made such a positive impression—we’ll be sure to share your kind words with them.
We appreciate the opportunity to assist you and look forward to helping you again or seeing you back in-store.
All the best,
CAS
5 Stars
Amit was very knowledgeable and helped us find the right appliances for our needs and budget. The store had an excellent selection of brands and models. The appliances arrived as scheduled and the delivery guys were excellent.
March 19, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Kym,
We’re thrilled Amit could guide you to the perfect appliances and make the process so smooth! It’s great to hear everything arrived on time and that the delivery team provided excellent service. We look forward to helping you again in the future.
Best wishes,
CAS
Fast service at store and delivery next…
Fast service at store and delivery next day. Great service by all.
March 12, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Stephen,
We’re thrilled that both your in-store experience and next-day delivery went so smoothly. We look forward to helping you again soon!
Warmly,
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello,
We’re delighted everything went so effortlessly for you! Can’t wait to welcome you back soon.
Warmly,
CAS
Al Janmo was excellent
Al Janmo was excellent. Recommended a good washer dryer combo, got us a good deal and very friendly throughout. First delivery gents did not install the washer claiming it was hard to reach and I had to call a plumber. I was able to remove the water lines myself in 10 minutes and had to install the new lines as well. Not sure why they didn’t try.
March 8, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Lorena,
We’re glad to hear Al Janmo provided helpful guidance and made the process enjoyable while finding the right washer-dryer combo for you. We appreciate your patience with the delivery hiccup and your resourcefulness in getting everything set up yourself. We look forward to working with you again or welcoming you back to the store.
All the best,
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Debbie,
It’s great to hear our team could provide helpful guidance and get things done efficiently. We enjoyed assisting you and look forward to working with you again or seeing you back in the store.
Warmly,
CAS
Polite service from Abhishek Gupta
Polite service from Abhishek Gupta, waiting for the delivery of the range.
March 16, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Ann,
We’re happy to hear you had a positive experience with Abhishek Gupta. We appreciate the opportunity to assist you and hope everything goes just as smoothly with your upcoming delivery. We look forward to working with you again or welcoming you back to the store.
Sincerely,
CAS
Unfortunately there is no Zero on your…
Unfortunately there is no Zero on your rating. We recieved a faulty product and no one is helping us to replace it. We feel we didnt get a new product. Customer service is terrible. I would not recommend this company to anyone.
March 8, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Angela Reid,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and understand how disappointing this situation must be. This is not the level of service we aim to provide.
We can confirm that a service call has been initiated for your unit. As this falls under the manufacturer’s warranty, their authorized service team will be handling the diagnosis and resolution directly.
We appreciate your patience throughout this process, and our team remains available should you require any further assistance.
Sincerely,
CAS
Always shop Canadian Appliance Source first.
Great selection of styles and price points. Easy navigation on site. Availability of support if needed.
Super efficient order and delivery process. Attention to customer need for delivery and unpack. Very careful friendly delivery staff.
We have purchased appliance from CAS a couple of times now and their service is consistently stellar!
March 4, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Melanie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve consistently had a stellar experience with CAS—from our wide selection and easy-to-navigate site to the attentive, friendly delivery staff. It’s fantastic to know our team made the ordering and delivery process smooth and efficient for you.
We truly appreciate your continued business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Quick easy service and delivery was…
Quick easy service and delivery was fantastic.
February 27, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Kathy
I’m glad everything came together smoothly for you, from the initial service right through to delivery. It’s great to know the process felt seamless and efficient.
We look forward to assisting you again or seeing you back in store.
Kind regards,
CAS
Dave was great and the delivery was…
Dave was great and the delivery was fine except the delivery man forgot to leave the new hoses for the washer. He just used the ones that I had. Otherwise great.
March 12, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Mike,
Thank you for your feedback! We’re glad to hear that Dave provided great service and that the delivery overall went well. We do appreciate you pointing out the issue with the hoses. We will use this to improve our delivery experience.
Thank you for choosing CAS—we truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Great Service
Makayla was very helpful in helping me find a dishwasher for a rental condo I own. Gave me good advice on what features I would want or would not want in this situation and found a unit with a longer warranty at a great price. All this was done over the phone. The unit was delivered with in a couple days - on time!
March 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jeff,
Thank you for your kind review! We’re thrilled to hear that Makayla provided helpful guidance over the phone, helping you choose the right dishwasher for your rental condo with the best features, warranty, and price. It’s also great to know that your unit was delivered on time and without any issues.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your positive experience with family and friends!
CAS
in and out in less than 10 mins
in and out in less than 10 mins. appreciate being left to browse without pressured by salesperson. appreciate free delivery and removal of old stove.
March 4, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for your review! We’re glad to hear that your shopping experience at CAS was quick and pressure-free, and that you appreciated our free delivery and removal of your old stove.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Terry,
Thank you for your comment! We’re glad to hear that Mr. Shepperd provided you with service during your visit.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
they listened to my requirements
March 9, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Shirley,
We're happy to hear that we met your needs. Thank you for your feedback and for choosing CAS!
CAS
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