I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
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Was 2 1/2 weeks without a washer and dryer…shopped around and 2-3 wk wait time.. Go to this store on a Friday, could have had it on Saturday but opted for Monday…delivery team came on time and setup... See more
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I was so impressed with the delivery service . I have had other delivery people in the past only move the appliances halfway into position and then leave them so that I had to get additional h... See more
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First time we ever dealt with Canadian Appliance Source. They have become our only choice now. Great prices. No nickel and diming with delivery, hauling away or installation. Salesperson Amit was more... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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they listened to my requirements
March 9, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Shirley,
We're happy to hear that we met your needs. Thank you for your feedback and for choosing CAS!
CAS
Pricing was fair and in stock
Pricing was fair, had what we were looking for, and fast and free delivery
March 1, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Mohan,
Thank you for your feedback! We're glad to hear that you found our pricing fair, were able to get the appliances you were looking for, and enjoyed our fast, free delivery service.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may be in the market for appliances!
CAS
Absolutely amazing experience
We had a great experience from the time we walked in the store. Dave Thomas greeted us, he was not pushy and gave us the space we needed to explore our options and make a decision. He answered all our questions and also gave us additional options to consider which was welcomed. To top it off we received delivery of our machine the next day, which was handled in the most professional manner by the two gentlemen. They took their time ensuring both equipment were installed properly and removing the old ones. Everything was done with precision and care. You can definitely tell they both enjoy doing what they do. Keep up the good work.
March 8, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Lourine,
Thank you for your fantastic review! We're thrilled to hear that Dave Thomas provided such a thoughtful and informative in-store experience, giving you the space to explore your options while answering all your questions. It's wonderful that your next-day delivery went smoothly and that our delivery team handled the installation and removal with care and professionalism.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be looking for appliances!
CAS
Fantastic!
March 1, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jordan,
Thank you for your enthusiastic review! We're thrilled to hear that you had a fantastic experience with Canadian Appliance Source.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
Great customer service
Great customer service, fast delivery service, great competitive pricing and wide selection. 100🇨🇦
February 28, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for the fantastic review! We’re thrilled to hear that you enjoyed the customer service, fast delivery, competitive pricing, and wide selection at Canadian Appliance Source. Providing a smooth and reliable experience for our customers is always our goal.
We truly appreciate your support and your business. We look forward to serving you again in the future, and please feel free to recommend Canadian Appliance Source to your family and friends if they’re ever looking for appliances. Thanks again!
CAS
Purchasing my new appliance at CAS was…
Purchasing my new appliance at CAS was so easy and an overall great experience. Aaron was very friendly and knowledgeable. No pressure. The showroom selection is great and allowed me to view the new stove selected and other options. Delivery was quick and on time. Delivery tracker and communications works well. Thank you!
March 6, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Lianne,
It was such a pleasure helping you find the right stove for your home. We’re so happy to hear that the entire process—from the showroom visit to the final delivery—met your expectations.
Thank you for choosing us for your appliance needs, and we look forward to seeing you again the next time you're looking to upgrade!
Best regards,
CAS
Punctual delivery and friendly.
March 6, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Peggy,
We really appreciate your feedback! It’s great to hear that your delivery was punctual and that our team made the experience pleasant.
Thank you for choosing CAS. We look forward to assisting you again in the future and would be grateful if you recommend CAS to your family and friends!
CAS
Great job!
Sales person easy to speak with and didn't hesitate to change my original plan to pick up my new dishwasher to a delivery when my plans changed.
March 6, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Patty,
Thank you for your kind feedback! We’re glad to hear that our sales team was easy to work with and able to quickly adjust your order from pickup to delivery when your plans changed.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Everyone was great right from Dave at…
Everyone was great right from Dave at the store to the delivery guys.
March 6, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Tom,
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience from your time with Dave in the store, all the way through to the delivery team.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend Dave and CAS to your family and friends!
CAS
They really care and look after you!!!
They always come through with any appliance I may need! Good prices, and great turnaround.
March 6, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Pomona,
We're so pleased to hear that you've consistently had positive experiences with us. It's wonderful to know that our pricing and quick turnaround have continued to meet your expectations whenever you need an appliance.
We truly appreciate your continued support and loyalty. We look forward to helping you again the next time you're in the market for an appliance!
Best regards,
CAS
Aaron is great to deal with and very…
Aaron is great to deal with and very knowledgeable. Will highly recommened CAS!
March 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Geoff,
Thank you for your kind feedback! We’re delighted to hear that Aaron provided knowledgeable and helpful service during your visit. Your recommendation means a lot to us, and we truly appreciate you choosing CAS. We look forward to serving you again in the future and would be happy to assist your family and friends as well.
CAS
I like that you deliver Saturdays
I like that you deliver Saturdays, haul away old appliances, and if you're not satisfied you'll make it right.
March 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Kim,
Thank you for your great feedback! We’re glad to hear that you appreciate our Saturday delivery, old appliance haul-away service, and our commitment to making things right if needed. Providing convenient and reliable service is very important to us. We truly appreciate you choosing CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends as well.
CAS
Expert Advice. Fast & Courteous Service
Dave Thomas came highly recommended from a realtor contact of ours. Dave was super accessible and knowledgeable. Within 48 hours we had the perfect washer dryer combo picked out for us and installed. End to end experience was easy, smooth, and super fast.
March 5, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Klaus,
We really appreciate you taking the time to share your experience! It’s fantastic to hear that Dave Thomas lived up to the recommendation and was able to guide you to the right washer and dryer within such a short time. Providing a fast, easy, and seamless experience is always our goal. Thank you for trusting CAS with your purchase—we look forward to helping you again and assisting your family and friends in the future too.
CAS
Service 5 stars
Great service on the phone. Knowledgeable, helpful, efficient. Great delivery service too. Efficient, on time, polite.
March 3, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Stephanie,
Thank you for taking the time to share your experience! We're glad to hear that our phone support was knowledgeable and efficient, and that your delivery went smoothly and politely. Ensuring our customers have a positive experience every step of the way is what we strive for.
We appreciate your support and thank you for choosing CAS. We look forward to assisting you again in the future, and please feel free to share your experience with family and friends.
CAS
New Washer and Dryer
I have purchased appliances before from Canadian Appliance Source and it has always been a good experience. Most recently I bought a new washer and dryer to replace a 14 year old washer that died. I went to the store, bought what I needed (no pressure sales tactics) and the units were delivered and installed 2 days later.
March 1, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi AP,
Thank you for your kind feedback! We're delighted that your recent visit to Canadian Appliance Source was a positive experience and that your new washer and dryer were delivered and installed quickly. Providing a no-pressure, efficient shopping experience is very important to us.
We truly appreciate your business and continued trust in CAS. We look forward to helping you with any future appliance needs, and please feel free to recommend us to your family and friends as well!
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Holly,
We sincerely appreciate your feedback! It’s fantastic to know that our team delivered service that was professional, friendly, and quick. Thank you for choosing CAS—we look forward to serving you again for any future appliance needs!
CAS
Roheb was very knowledgeable about the…
Roheb was very knowledgeable about the products you have and quickly pointed out things we weren't sure on.
March 1, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi George,
Thank you for your kind words! We’re delighted that Roheb’s knowledge and quick guidance made your appliance selection easier. Your satisfaction is very important to us, and we’re excited to assist you with any future purchases!
CAS
Great experience all around
Great experience all around. Ordering, confirmation of delivery and the delivery team. Quick and efficient in every way!
February 28, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
We’re delighted that your experience with CAS was smooth and efficient at every step! Thank you for choosing us, and we look forward to helping you with any future appliance needs.
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Meleni,
Thank you for your feedback! We’re glad to hear that you experienced professional service with CAS. We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends!
CAS
Excellent Customer Service
Our sales person was very informative and knowledgeable. He showed us different options and made everything from the purchase to the delivery easy.
February 27, 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jean,
Thank you so much for sharing your experience! We’re thrilled to hear that our salesperson was both informative and knowledgeable, guiding you through all the options to help you make the best choice. It’s wonderful to know that your entire experience, from purchase to delivery, was smooth and stress-free. CAS truly values your trust and business, and we look forward to assisting you again in the future. We’d be delighted if you shared your positive experience with your family and friends!
CAS
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