Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... See more
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Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was... See more
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Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... See more
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Our service man recommended this place because prices were right quality service and excellent delivery. He was not wrong! We did it all in minutes, from home and on phone with agent all accessed thro... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canada
- 2042014180
4.5
Excellent
119 reviews
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Awesome experience all around
Salesperson was knowledgeable and caring. Provided great pricing, knew his products and concise details of delivery process. The appliances came on time and the deliverymen werd awesome. My fourth time buying from CAS and always a pleasure
July 25, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Bob,
Thank you for your fantastic review! We're delighted to hear about your positive experience with our team and that our delivery staff were awesome. We truly appreciate your continued business and look forward to serving you again.
CAS
Pleased with my purchase
I purchased a freezer and everything went smoothly. It was easy to order online and there was someone available to answer questions if I had any. Delivery went well and the guys who delivered the freezer were very courteous and helpful.
July 25, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Rosalie,
Thank you for your wonderful review! We're so glad to hear that your online ordering experience was easy and that our team was available to answer your questions. We're especially pleased that your delivery went well and that our delivery team was courteous and helpful. We truly appreciate your business!
CAS
We had a great experience…
We had a great experience from time we entered the showroom until after delivery. Salesperson was knowledgeable. Communication as excellent. Delivery was on time and done with great care. Highly recommend!
July 30, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Kevin,
Thank you for the wonderful review! We're thrilled to hear you had a great experience from the showroom to delivery and that our team provided knowledgeable service, excellent communication, and careful delivery. We truly appreciate your business and look forward to serving you again. Thank you for your recommendation, and we'd be grateful if you continue to share your experience with your family and friends!
CAS
I wish I could put zero
I wish I could put zero! A staff member post as a supervisor. They lied to us on our delivery date, which was key for us, ordering the product from them and was communicated clearly!! we were gonna get the same machine from Costco, but they promised us faster deliver. Then I had to wait almost 3 weeks for the product. And they didn’t care at all! worst customer service ever.!! Should go with Costco!
July 27, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Dear Kate,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how important delivery timing can be when making a purchase. While we always aim to provide accurate delivery estimates, availability can occasionally change due to inventory or logistics beyond our immediate control.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Masi,
We're delighted to hear you found our store a good place to buy appliances and appreciate your positive feedback on our pricing. Thank you for choosing us!
CAS
Excellent service
July 23, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Hi Innocent,
Thank you for your kind words! We're grateful you chose CAS and truly appreciate your business. We look forward to helping you again in the future. If you had a great experience, we'd love for you to recommend CAS to your family and friends.
CAS
Our service man recommended this place…
Our service man recommended this place because prices were right quality service and excellent delivery. He was not wrong! We did it all in minutes, from home and on phone with agent all accessed through website. Friendly helpful agents. Professional sweet and fast delivery drivers. I’ve now told everyone to go on CAS WEBSITE for all appliance needs. Will never shop elsewhere again.
July 17, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Kyle,
Thank you for your fantastic review! We're thrilled to hear that your experience with our website, sales team, and delivery crew was quick, professional, and enjoyable from start to finish. We truly appreciate your trust and continued support of CAS. We look forward to serving you again, and we’re grateful for recommending us to your family and friends for their appliance needs!
CAS
Great service and wonderful people
July 6, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Imelda,
Thank you for your feedback! We're so glad to hear you had a great experience with our service and found our team wonderful. We truly appreciate your business and look forward to assisting you again.
CAS
faulty handle on new freezer-broken by installer
I purchased an upright freezer from this company on July 4, 2026 and it was delivered to my house on July 14th, 2026. The delivery personal made a scratch on my freezer, which I was willing to be ok with(considering it's size and they delivered it to the basement) but the handle that was placed on by the delivery guys fell off 24hrs after installation. The screw is no longer able to be connected. I called CAS with the concern, stating the handle came off within a day of installation and that the delivery guys had struggled a lot to put it on. The CAS customer representative "RAZA" had no concern as she told me" this now has to be claimed under warranty services and CAS will not be dealing with that". I believe it was CAS delivery persons who did not know what they were doing resulting in the handle falling off. I am now forced to make calls for GE customer service to get this looked at. This company is unbothered by their short comings once they delivered the item to your door. I was trying to avoid home depot after poor customer service experience but CAS happened to be worse. if you read this review, please stay away from this company and take your business to a business where they show care for their services and reputation.
July 21st update to the above review,
The warranty person from GE applianced noticed the handle was broken by the the installer. Hence, they will oder parts and replace them for me. This was damaged upon delivery and installation and the handle fall off the next day. What made it bad is not the damaged part but the lack of accountability from this saler and their poor delivery service. And also they didn't level the fridge properly and it was bouncing side to side as they didn't screw the bottom properly, the warranty man fixed that also, just wow.
July 13, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Dear Betty Yilma,
Thank you for your feedback. We are sorry to hear that your freezer handle is damaged.
Typically, when a part is damaged, the manufacturer replaces it under warranty.
To help us assist you further, please contact our After-Sales Team at AfterSales@caslp.ca and provide your order number.
Unfortunately, we are unable to locate an order using the information provided.
Sincerely,
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Jeff,
We're delighted to hear you experienced great pricing, excellent service, expert installation, and complimentary delivery. Thank you for your wonderful feedback!
CAS
Best deal
Rush was very pleasant, not at all pushy. He answered all our questions and offered suggestions. The whole experience was good. We had just planned on checking out the fridge and stove but ended up feeling this was what we wanted for the best deal. There was no need to look anywhere else.
July 4, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello Carol
Thank you for choosing us and for trusting us with your kitchen needs.
We look forward to welcoming you back to our showroom whenever you are ready.
All the best,
CAS
Mannu Shahpuri from the Regent store…
Mannu Shahpuri from the Regent store was awesome to talk to and helped me purchase the fridge, chest freezer, washer & dryer. Then your crew that delivered to our house on July 2nd were professional, quick and just really great guys. Thank-you to all!
July 2, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Tracey,
Thank you for your fantastic review and for choosing CAS! We're delighted to hear Mannu and our delivery team provided excellent service and made your appliance purchase experience a great one. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
The experience was great
The experience was great. They were easy to talk to and knowledgeable on the products and features.
The 1 thing that was surprising was they wanted $8 to remove the fridge packaging after the delivery
July 9, 2026
Great Experience
It was very easy to use the online assistant since I was out of province when ordering. Also the delivery team was very professional and offered great customer service. Will recommend CAS to friends and family.
July 3, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello Sue,
We are so glad our online coordination tools made it easy to manage your order from out of province, and that our logistics team took such exceptional care of you.
We look forward to working with you again soon!
Regards,
CAS
Quick sale and delivery on time
Quick sale and delivery on time, with quick and efficient removal of the old and in with the new. Thank you
June 27, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello Hedy
We are happy that our team could get your new setup sorted out promptly and handle the removal of your previous unit so seamlessly.
We look forward to working with you again down the road!
Cordially,
CAS
Dishwasher Purchase
Everything from the sales presentation to the delivery and installation of the dishwasher was very smooth.
June 26, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello Clayton
We are thrilled that your entire experience, from the initial demonstration all the way to the setup of your new appliance, was completely seamless.
We look forward to assisting you with any future upgrades!
Cheers,
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hello Ken
We are so glad to hear that you are completely happy with your new freezer and that the drop-off went smoothly.
We look forward to welcoming you back to our Winnipeg North location whenever you need us!
Yours truly,
CAS
Best service that we have had in the…
Best service that we have had in the last 20 years Deserves 10 stars!
June 27, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Don,
Thank you for your incredible review and for choosing CAS! We're delighted to hear you had such an outstanding experience with our team. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Easy and great price
Easy process, good price, free delivery, delivery people were fantastic
June 17, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Robert,
Thank you for your great review! We’re happy to hear the process was easy, the pricing was good, and the delivery team provided fantastic service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great service
Great service, knowledgeable about product and timely delivery - would highly recommend.
June 24, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Madeleine,
Thank you for your kind review! We’re happy to hear you received great service, helpful product knowledge, and timely delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
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