Canadian Appliance Source - Winnipeg North Reviews 

108
TrustScore 4.5 out of 5

4.6

1530 Regent Ave W, R2C3B4 Winnipeg, MB, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I definitely would recommend using this company! Everything from service, pricing and delivery went terrific! The only minor topic that I would touch on is their website. It is very "busy" on the p... See more

Rated 5 out of 5 stars

Manu was absolutely fantastic! He took the time to dig deep into the available choices I had and gave me good advice. I can't believe there are still salesmen out there who care. Canadian Appliance So... See more

Company replied

Rated 5 out of 5 stars

Our service man recommended this place because prices were right quality service and excellent delivery. He was not wrong! We did it all in minutes, from home and on phone with agent all accessed thro... See more

Company replied

Rated 5 out of 5 stars

The sales person at the Nairn/Regent Ave store was great. Price on appliances was great. Delivery of freezer was wonderful, they took it downstairs for us. Fridge is big and beautiful!

Company replied


Company details

  1. #3 of 6 best companies in Appliance Store

About Canadian Appliance Source - Winnipeg North

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canada

  • 2042014180

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(108)

7,231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I definitely would recommend using this…

I definitely would recommend using this company! Everything from service, pricing and delivery went terrific! The only minor topic that I would touch on is their website. It is very "busy" on the pages, so I would like to see it more categorized in a simpler way. But other than that, I would buy again from CAS!

August 14, 2026
Rated 5 out of 5 stars

An excellent store!

Staff were knowledgeable, helpful and friendly. The delivery crew were amazing. They sent reminders, called before they came and were pleasant and professional. The experience was refreshingly well done.

August 13, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Adi,

Thank you for your wonderful review! We're so pleased to hear that our staff were knowledgeable, helpful, and friendly, and that our delivery crew provided such an amazing and professional experience. We truly appreciate your business and look forward to serving you again.

CAS

Rated 5 out of 5 stars

Manu is a thorough, caring salesman

Manu was absolutely fantastic! He took the time to dig deep into the available choices I had and gave me good advice. I can't believe there are still salesmen out there who care. Canadian Appliance Source is lucky to have him!

August 11, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi,

Thank you for choosing CAS and for recognizing Manu’s exceptional service! We truly appreciate your business and are glad he could make your experience so helpful. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

CAS had what I was looking for and got…

CAS had what I was looking for and got my item delivered within a few business days and removed my old appliance for me.

August 1, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Ron,

We are so pleased to hear that you found what you were looking for and that your item was delivered promptly. We're also glad we could assist with the removal of your old appliance. Thank you for choosing us!

CAS

Rated 3 out of 5 stars

Product delivery failed twice!

We liked the convince of finding all appliances in one location. We bought a LG fridge, cooktop, dishwasher, a wall oven and a range hood fan from Best. I cannot write a review about the product’s quality and performance yet because I’ve not been using it long enough to give an honest opinion on those. Our experience with the sales person was mixed. He was approachable and friendly. Our complaint is with product delivery service and scheduling. We had scheduled two different delivery times and both did not arrive on day and time as scheduled. First time was the delivery of the dishwasher which didn’t happen as scheduled. Second time, the delivery of the remainder of the appliances failed miserably. The sales person didn’t know why product wasn’t delivered as scheduled, delivery people didn’t communicate with costumer notifying no show on the day as scheduled nor did they offer an explanation or an apology after. No notice of any kind to the costumer. Even the costumer service person couldn’t give a satisfactory answer except for sending me back to talk to the sales person who told me he didn’t know why delivery didn’t happen. Thus, I had phoned twice to ensure delivery would happen on the day as requested and I was assured it was scheduled. It was a very frustrating experience because we sold our old fridge on the day of delivery counting on the arrival of the new fridge. Unfortunately, new fridge arrived 3 days later. Food needing refrigeration was lost. Buyers be aware!

August 1, 2026
Rated 5 out of 5 stars

Fast friendly delivery service

Fast friendly delivery service, stock on hand that I wanted. I needed a fridge as mine quit working and they were able to provide me with the one I wanted the next day. took away the old one and put in the new one. Quick and friendly.

August 12, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Tom,

Thank you for sharing your positive experience! We're so glad we could provide a fast and friendly delivery service, especially when you needed a new fridge quickly. It's great to hear we had the model you wanted in stock and could arrange next-day delivery, including the removal of your old appliance.

CAS

Rated 5 out of 5 stars

Easy and quick

Reasonable price, easy order , quick delivery. I hope the quality of the washing machine will be high and the washer will serve us many years

August 10, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Lidiya,

Thank you for your wonderful feedback! We're delighted to hear that your ordering experience was easy, the price was reasonable, and delivery was quick. We truly appreciate your business and hope your new washing machine serves you well for many years.

CAS

Rated 5 out of 5 stars

Great service at Nairn/Regent…

The sales person at the Nairn/Regent Ave store was great.
Price on appliances was great. Delivery of freezer was wonderful, they took it downstairs for us.
Fridge is big and beautiful!

August 8, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Linda,

Thank you for your wonderful feedback! We’re thrilled you were happy with our service, pricing, and delivery. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

Very acurate and careful.

Very acurate and careful.

August 6, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Alain,

We're glad to hear our accuracy and care met your expectations. Thank you for your positive feedback!

CAS

Rated 5 out of 5 stars

Awesome experience all around

Salesperson was knowledgeable and caring. Provided great pricing, knew his products and concise details of delivery process. The appliances came on time and the deliverymen werd awesome. My fourth time buying from CAS and always a pleasure

July 25, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Bob,

Thank you for your fantastic review! We're delighted to hear about your positive experience with our team and that our delivery staff were awesome. We truly appreciate your continued business and look forward to serving you again.

CAS

Rated 5 out of 5 stars

Pleased with my purchase

I purchased a freezer and everything went smoothly. It was easy to order online and there was someone available to answer questions if I had any. Delivery went well and the guys who delivered the freezer were very courteous and helpful.

July 25, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Rosalie,

Thank you for your wonderful review! We're so glad to hear that your online ordering experience was easy and that our team was available to answer your questions. We're especially pleased that your delivery went well and that our delivery team was courteous and helpful. We truly appreciate your business!

CAS

Rated 5 out of 5 stars

We had a great experience…

We had a great experience from time we entered the showroom until after delivery. Salesperson was knowledgeable. Communication as excellent. Delivery was on time and done with great care. Highly recommend!

July 30, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Kevin,

Thank you for the wonderful review! We're thrilled to hear you had a great experience from the showroom to delivery and that our team provided knowledgeable service, excellent communication, and careful delivery. We truly appreciate your business and look forward to serving you again. Thank you for your recommendation, and we'd be grateful if you continue to share your experience with your family and friends!

CAS

Rated 1 out of 5 stars

I wish I could put zero

I wish I could put zero! A staff member post as a supervisor. They lied to us on our delivery date, which was key for us, ordering the product from them and was communicated clearly!! we were gonna get the same machine from Costco, but they promised us faster deliver. Then I had to wait almost 3 weeks for the product. And they didn’t care at all! worst customer service ever.!! Should go with Costco!

July 27, 2026
Unprompted review
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Dear Kate,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand how important delivery timing can be when making a purchase. While we always aim to provide accurate delivery estimates, availability can occasionally change due to inventory or logistics beyond our immediate control.

Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here.

Sincerely,
CAS

Rated 5 out of 5 stars

Good place to buy appliances

Good place to buy appliances, good prices

July 14, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Masi,

We're delighted to hear you found our store a good place to buy appliances and appreciate your positive feedback on our pricing. Thank you for choosing us!

CAS

Rated 5 out of 5 stars

Excellent service

July 23, 2026
Unprompted review
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Innocent,

Thank you for your kind words! We're grateful you chose CAS and truly appreciate your business. We look forward to helping you again in the future. If you had a great experience, we'd love for you to recommend CAS to your family and friends.

CAS

Rated 5 out of 5 stars

Our service man recommended this place…

Our service man recommended this place because prices were right quality service and excellent delivery. He was not wrong! We did it all in minutes, from home and on phone with agent all accessed through website. Friendly helpful agents. Professional sweet and fast delivery drivers. I’ve now told everyone to go on CAS WEBSITE for all appliance needs. Will never shop elsewhere again.

July 17, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Kyle,

Thank you for your fantastic review! We're thrilled to hear that your experience with our website, sales team, and delivery crew was quick, professional, and enjoyable from start to finish. We truly appreciate your trust and continued support of CAS. We look forward to serving you again, and we’re grateful for recommending us to your family and friends for their appliance needs!

CAS

Rated 5 out of 5 stars
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Imelda,

Thank you for your feedback! We're so glad to hear you had a great experience with our service and found our team wonderful. We truly appreciate your business and look forward to assisting you again.

CAS

Rated 1 out of 5 stars

faulty handle on new freezer-broken by installer

I purchased an upright freezer from this company on July 4, 2026 and it was delivered to my house on July 14th, 2026. The delivery personal made a scratch on my freezer, which I was willing to be ok with(considering it's size and they delivered it to the basement) but the handle that was placed on by the delivery guys fell off 24hrs after installation. The screw is no longer able to be connected. I called CAS with the concern, stating the handle came off within a day of installation and that the delivery guys had struggled a lot to put it on. The CAS customer representative "RAZA" had no concern as she told me" this now has to be claimed under warranty services and CAS will not be dealing with that". I believe it was CAS delivery persons who did not know what they were doing resulting in the handle falling off. I am now forced to make calls for GE customer service to get this looked at. This company is unbothered by their short comings once they delivered the item to your door. I was trying to avoid home depot after poor customer service experience but CAS happened to be worse. if you read this review, please stay away from this company and take your business to a business where they show care for their services and reputation.

July 21st update to the above review,

The warranty person from GE applianced noticed the handle was broken by the the installer. Hence, they will oder parts and replace them for me. This was damaged upon delivery and installation and the handle fall off the next day. What made it bad is not the damaged part but the lack of accountability from this saler and their poor delivery service. And also they didn't level the fridge properly and it was bouncing side to side as they didn't screw the bottom properly, the warranty man fixed that also, just wow.

July 13, 2026
Unprompted review
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Dear Betty Yilma,

Thank you for your feedback. We are sorry to hear that your freezer handle is damaged.

Typically, when a part is damaged, the manufacturer replaces it under warranty.

To help us assist you further, please contact our After-Sales Team at AfterSales@caslp.ca and provide your order number.

Unfortunately, we are unable to locate an order using the information provided.

Sincerely,
CAS

Rated 5 out of 5 stars

great price

great price, great service, expert installation, free delivery

July 12, 2026
Canadian Appliance Source - Winnipeg North logo

Reply from Canadian Appliance Source - Winnipeg North

Hi Jeff,

We're delighted to hear you experienced great pricing, excellent service, expert installation, and complimentary delivery. Thank you for your wonderful feedback!

CAS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look