Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was... See more
Company replied
Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... See more
Company replied
Our service man recommended this place because prices were right quality service and excellent delivery. He was not wrong! We did it all in minutes, from home and on phone with agent all accessed thro... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canada
- 2042014180
4.5
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
purchase of upright freezer
Personnel were very good polite and helpful. Pricing was better than most places. My only criticism would be the availability to see the product or one similar and pictures were hard to see details. Delivery timing and personnel were top notch.
February 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One stop shop!
Aryan Gill was our salesman out of the Winnipeg Transcona store. I ordered online and he made the experience effortless. His demeaner was friendly, respectful and he was patient as I was a bit nervous about ordering sight unseen. We are out of town customers however and needed to pick up the appliances in one stop. Your warehouse pick up location was perfect since we live N.E. of Winnipeg. The huge warehouse was impressive and stocked full of every type of appliance you could imagine! It was very clean and seemed to be well organized. Staff at the warehouse were very efficient and helpful but a friendly smile would have made the experience just a tad more comfortable.
Thank you C.A.S. for a great experience overall!
March 3, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello,
It’s great to hear that Aryan made your purchase feel smooth and comfortable, especially when ordering from out of town. We know that can feel like a big step, so it’s wonderful he was able to support you with patience and care. I’m also glad the pickup process and warehouse location worked out so conveniently for you and that everything was easy to find and well organized.
We appreciate your note about the warehouse experience as well—feedback like that helps us continue improving the little details that make a visit even better.
We look forward to assisting you again down the road or welcoming you back whenever you’re in the area.
Warm regards,
CAS
Conversation #22140
Conversation #22140
I bought a lg washer and dryer set last week and had it installed the dryer is not working I’ve called lg and did the troubleshooting it’s still not working it’s leaking and draining water onto my floor they have not installed this properly nobody is returning my calls or emails this is not the experience I anticipated dealing with your company this was a huge purchase for me and I saved up for this I need the issue rectified asap
March 12, 2026
Reply from Canadian Appliance Source - Winnipeg North
Dear Jackie Traverse,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear about the issue you are experiencing with your LG dryer.
To resolve this matter, please reach out to our Aftersales team at Aftersales@canadianappliancesource.ca.
Our team will be happy to assist you with setting up a service call with LG.
Sincerely,
CAS
I have not even been contacted to…
I have not even been contacted to arrange for delivery.
March 10, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Annetta,
We appreciate your feedback and apologize for the lack of contact. For an update on your delivery status, please use this link to check:
https://www.canadianappliance.ca/delivery/index
Thanks for choosing CAS.
CAS
Was very happy with Mike the salesman
Was very happy with Mike the salesman. Very knowledgeable. Ordered and had dishwasher the next day. The delivery people were swift and careful.
March 11, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Marilyn,
Thank you for your great review! We’re happy to hear that Mike provided knowledgeable service and helped make your dishwasher purchase quick and easy. It’s also wonderful to know that the delivery team was swift and careful during the installation process.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good service
The guys showed up on time, removed the old dryer and installed the new one. Both were polite and respectful.
March 3, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Tom,
Thank you for your review! We’re glad to hear that our delivery team arrived on time and handled the removal and installation of your dryer smoothly. It’s great to know they were polite and respectful throughout the process.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
The purchase was easy and smooth
The purchase was easy and smooth. Treated very well
Delivery men were absolutely wonderful. Happy Campers
March 1, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Angela,
Thank you for your fantastic review! We're delighted to hear that your purchase was smooth and that you felt well taken care of. It's great to know our delivery team made the experience even better.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be looking for appliances!
CAS
Very knowledgeable staff
Very knowledgeable staff. Made it very easy to purchase and delivery drivers were very professional.
March 1, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Warren,
Thank you for your review! We're thrilled to hear that our knowledgeable staff made your purchase easy and that our delivery drivers provided professional service.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
The appliance works well when I…
The appliance works well when I purchased the dishwasher, however, I was told that the dishwasher had Bluetooth to adjust dishwasher timing as a feature to change dry time and run time. However it is but the catch is you must buy the adapter for it to work.
If I had the adapter I would recommend and 5 stars.
March 5, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi John,
Thank you for your feedback! We’re happy to hear that you found the team at Canadian Appliance Source knowledgeable and that your delivery was quick and efficient.
We truly appreciate your business and are glad we could help make your appliance purchase a smooth experience. We look forward to serving you again in the future, and please feel free to recommend Canadian Appliance Source to your family and friends if they’re ever in need of appliances. Thanks again for choosing us!
CAS
Our sales advisor was terrific.
Our sales advisor was terrific.
Delivery was just average. Crew was rushing things and wouldn’t even lift the feet on the oven simply saying “the gas guy can do it.” Definitely not service at its best but rather more at its basic.
February 28, 2026
We bought a fridge last fall from your…
We bought a fridge last fall from your company and that’s went great so we went back and all went great again . Thxs John
March 4, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi,
John, thank you very much for your review and for choosing CAS again! We’re thrilled to hear that your experience purchasing a fridge last fall went so well that you decided to return to us for another purchase. Repeat customers like you truly mean the world to our business.
It’s great to know that your second visit went just as smoothly. Our goal is always to provide great products and a positive experience from start to finish, so hearing that we were able to do that again for you is very rewarding for our team.
We sincerely appreciate your support and look forward to helping you with any appliance needs in the future. Please keep CAS in mind and feel free to share your experience with family and friends—we’d love the opportunity to help them too!
CAS
Right on time
My refrigerator came on time as scheduled, delivery was perfect and the pick up of my old appliance also went smoothly.
March 3, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi DC,
Thank you for sharing your experience with us! We're very glad to hear that your refrigerator was delivered right on schedule and that everything—from the delivery to the pickup of your old appliance—went smoothly. Our delivery team works hard to ensure the process is easy and hassle-free, so it's great to know they delivered a positive experience.
We truly appreciate you choosing CAS for your appliance purchase. Thank you again for your business, and we look forward to helping you again in the future. Please feel free to keep CAS in mind and recommend us to your family and friends as well!
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Peter,
Thank you for your review! We're glad to hear that both our sales team and delivery team made a positive impression. Our staff works hard to provide helpful service in-store and a smooth, professional delivery experience, so it’s great to know that came through.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends as well!
CAS
Michael Wu was amazing and super…
Michael Wu was amazing and super helpful in finding the best products for us at the best price.
March 1, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Brent & Tara,
Thank you for sharing your experience! We’re delighted that Michael Wu’s guidance and expertise helped you find the best appliances for your needs. Your satisfaction means a lot to us, and we look forward to assisting you with future purchases!
CAS
Best value …
The quality of your merchandise and the price.
We also have bought a stove and now the microwave, the stove is a may tag and the microwave is a LG.
We have recommended you as well to our friends.
We are very happy and will continue to shop there.
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Pat,
Thank you for your wonderful review and for choosing CAS again! We’re so glad to hear that you’re happy with both your stove and microwave, and that our quality and pricing have met your expectations.
We truly appreciate your continued business and the fact that you’ve recommended us to your friends—it means a lot to our team. CAS looks forward to helping you again in the future for any of your appliance needs!
CAS
Good service
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Olga,
Thank you for your feedback! We’re glad to hear you had a good service experience with CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
5* Service!
In store experience was amazing. Fast, efficient service and the help I recieved was top notch. Very knowledgeable about their products. Fast delivery was available and appreciated.
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Jason,
Thank you for the great review! We’re delighted to hear that your in-store experience was fast, efficient, and that our team provided knowledgeable and helpful service. It’s also wonderful to know that the quick delivery was appreciated.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to family and friends as well!
CAS
Impressive service.
Easy to order. Fair price. Quick delivery. Delivery guys were efficient and very professional. Thanks for making this stress free.
February 27, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Serge,
Thank you for your great feedback! We’re happy to hear that the ordering process was easy, the pricing was fair, and the delivery went smoothly. It’s wonderful to know our delivery team made the experience efficient and stress-free for you.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
The staff was very helpful
The staff was very helpful. And picking it up from the warehouse was fast
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Bill,
Thank you for your feedback! We’re glad to hear our staff was helpful and that your warehouse pickup was quick and convenient.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.