Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... See more
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The sales person very helpful and professional in providing us with all we needed to complete our purchase. The delivery people........"VERY PROFESTIONAL AND HELPFUL IN REMOVING THE OLD WASHER THAT... See more
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Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was... See more
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Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Winnipeg North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canada
- 2042014180
4.5
Excellent
122 reviews
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5* Service!
In store experience was amazing. Fast, efficient service and the help I recieved was top notch. Very knowledgeable about their products. Fast delivery was available and appreciated.
February 28, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Jason,
Thank you for the great review! We’re delighted to hear that your in-store experience was fast, efficient, and that our team provided knowledgeable and helpful service. It’s also wonderful to know that the quick delivery was appreciated.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to family and friends as well!
CAS
Impressive service.
Easy to order. Fair price. Quick delivery. Delivery guys were efficient and very professional. Thanks for making this stress free.
February 27, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Serge,
Thank you for your great feedback! We’re happy to hear that the ordering process was easy, the pricing was fair, and the delivery went smoothly. It’s wonderful to know our delivery team made the experience efficient and stress-free for you.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
The staff was very helpful
The staff was very helpful. And picking it up from the warehouse was fast
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Bill,
Thank you for your feedback! We’re glad to hear our staff was helpful and that your warehouse pickup was quick and convenient.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
Dishwasher Buying Experience Was Great
The sales people were friendly and helpful. The website was very good. We ordered at noon on Thursday and the dishwasher was delivered at 9:00 AM Friday. The delivery people were friendly and efficient. CAS are great to work with.
February 26, 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Paul,
Thank you for the wonderful review! We’re glad to hear that our sales team was friendly and helpful, and that you found the website easy to use. It’s great to know your dishwasher arrived so quickly and that our delivery team provided friendly and efficient service.
We truly appreciate your business with CAS and your kind words. We look forward to assisting you again in the future, and we’d be grateful if you shared your positive experience with family and friends!
CAS
Amazing customer service from RaEesah…
Amazing customer service from RaEesah Ismael. She quickly resolved my problem and gave me clear instruction to follow. We need more people like her
February 4, 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Hi Raza,
Thanks so much! 🌟 RaEesah is thrilled she could resolve your issue quickly. Feel free to share your experience with anyone you know!
CAS
Very good service
Very good service! Good delivery, quick, friendly & very good workers - recommendate team!
November 5, 2025
Unprompted review
I spoke with Arwyn in regards to having…
I spoke with Arwyn in regards to having my invoice sent to my email. His response was expeditious and very respectful. He is an asset to your company.
October 23, 2025
Unprompted review
Knowledgable service
Minousha provided accurate and helpful information in a timely manner.
June 25, 2025
Unprompted review
Sonia Clair was very helpful arranging…
Sonia Clair was very helpful arranging the delivery of our new refrigerator and removal of our 27 year old, reliable, I’m sorry it died, refrigerator.
March 5, 2025
Unprompted review
Worst delivery experience ever
Worst delivery experience ever! Twice had confirmed delivery dates that they failed to meet. They use a 3rd party delivery service that dictates delivery date and time, and will not accept requests for a different time slot.
CAS customer service and sales will not assist with delivery issues. As a result of such a dismal experience on the first half of my order, I cancelled the remaining appliance delivery and requested a refund. Funny thing is, they still showed up with the delivery a day later. CAS can't even properly communicate a cancellation within their own company.
CAS provides a perfect example of why people just go to the big box stores for their appliances...it's just way less hassle.
November 27, 2024
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Dear Don,
We regret to learn of your experience on delivery. We see that the order was missed for load out on November 25, but was rescheduled for the 27th when we could not have met the requested 26th. We see that the unit was successfully delivered.
If there's any further information or assistance required, please do not hesitate in reaching out to us.
CAS
I bought a Panasonic microwave with…
I bought a Panasonic microwave with trim kit but when I opened it the instructions were missing and the hardware that was there was in an old ziplock bag and there was clear evidence that it was opened installed and returned and don't know if there are parts missing and the trim is a lot bigger than the microwave leaving a large gap around it.
I tried to call same day but I was on hold for 40 min left a call back number but no call tried again same result. I have bought from them because it was a good price. Bottom line is if price is all u care about then buy but be aware when u walk out the door you r on your on and don't expect any customer service ever.
November 27, 2024
Unprompted review
Reply from Canadian Appliance Source - Winnipeg North
Dear Mike,
We regret to learn of your experience. All items we sell come factory sealed by the Manufacturer. If parts are missing, we're happy to order them from the manufacturer. We see a 30" trim kit was ordered for a 22" microwave, and sometimes they do not fit flush. If you'd like we'd be happy to review your request, if you would like to email our After Sales team at aftersales@caslp.ca
CAS
Yzael Nicanor did a wonderful job…
Yzael Nicanor did a wonderful job helping out when I bought my freezer from CAS Regent Avenue, Winnipeg. Great customer service. Thanks.
September 20, 2024
Unprompted review
When I was first considering my…
When I was first considering my purchase, I looked for various options and found the price offered by CAS was the lowest. I found the salesperson extremely helpful as he offered his advice based on my requirements. However, I was very disappointed when the range arrived as there were several items that needed to be attached. The worst were installing the legs as this needed two people. I am disabled and needed to hire some to assemble all the parts. The range itself has an issue as after the first use while using the appropriate cookware, there are lines like blemishes under the surface that can't be wiped away.
August 15, 2023
Reply from Canadian Appliance Source - Winnipeg North
Hi Raza,
Thank you for taking the time to share your feedback.
Please be avdise that CAS delivery does not include the installation or the assemble of the product.
Our sincere apologies for the issues you are experiencing with your range.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
The manufacturer's first port of call would be to service your appliance.
Thank You,
W.L
CAS
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