Canadian Appliance Source - Winnipeg Reviews 

1,914
TrustScore 4.5 out of 5

4.4

1585 Kenaston Blvd., Unit 6, R3P2N3 Winnipeg, MB, CA


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Rated 5 out of 5 stars

Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... See more

Company replied

Rated 5 out of 5 stars

We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... See more

Company replied

Rated 3 out of 5 stars

The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... See more

Rated 5 out of 5 stars

Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for th... See more

Company replied


Company details

  1. #3 of 6 best companies in Appliance Store

About Canadian Appliance Source - Winnipeg

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada

  • 2042899685

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

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(1,914)

7,840 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

This is my second time purchasing an appliance from CAS and I needed a new fridge asap. Since it didn’t meet the traditional dimensions I decided to use the Live Agent feature and chat with an agent to get this sorted. It was quick and efficient and all completed in about 20 minutes. They were also able to deliver the fridge the following day. I would highly recommend.

August 17, 2023
Rated 5 out of 5 stars

Need appliances? Definitely check out CAS!

It was an easy process and everyone I dealt with professional. Doesn’t hurt that they had a sale in and I got a great deal! Even the delivery team was great. I’ll definitely look at them first if I need anything else. Highly recommend. Thanks, CAS!

August 17, 2023
Rated 5 out of 5 stars

Dev was very helpful in selecting the…

Dev was very helpful in selecting the right appliances, getting us a discount for multiple items and warranty assistance. Speedy delivery as well. Crew that delivered was careful, quick and did a great job also. I really like the live time tracking so you have a good idea on when the crew will arrive, rather than wait unknowingly all day.

August 7, 2023
Rated 5 out of 5 stars

Excellent sales staff

I was intimidated to come into the store thinking I was going to get a hard sell and pushed into something more expensive that I wanted. We were greeted, directed to the product we were interested in and then allowed to browse for a moment. Jainil came over and offered us a great deal on a floor model dishwasher that and was able to assure us if all we wanted was a basic but really functional dishwasher this was all we needed. The price on the Broan range hood was amazing for the CFMs compared to what we had been looking at in the big box stores. He was friendly and had excellent product knowledge, because he hadn’t been pushy or trying to upsell, I had an open mind to listen to the benefits of the extended warranty on the dishwasher and purchased that as well.

August 11, 2023
Rated 1 out of 5 stars

The first and most relevant point is…

The first and most relevant point is you have no service back up. Your sales person never explained this. She even went out to say that the delivery people would hook up the ice maker . Fat chance. When the delivery people arrived I was told I had to unhook the fridge and get it positioned for take away this was never explained . They came in with dirty shoes across my living room carpets not a good thing I asked them if they had a floor covering for this they said no.after much conversation they took the old fridge out. Now we come to the new fridge they lined it up with the space for the fridge to go told me I had to put on the doors and level them. I was able to get handles on but I have to get a third party to fix doors as the freezer door does not close properly. Now when it comes to trying to get sales person to explain problems no call back. When I try and talk to customer care they do not want to listen all they say is we do not have appliance service people and transfer you back to your sales person line who does not answer . Last but not least the fridge I got does not have adjustable shelves was not told about this . I Wouk’s have thought a 1900 fridge would have these. I found out the 36 inch model does but that fridge is too large a disappointment as that one seemed perfect or more acceptable . I will be going down to your store on kennaston and present my bill for the door adjustment . I already know the reception I will get. I was also looking into a new washer and dryer no chance giving you people the business . If asked if I would recommend you forget it . The public relations and service is abysmal . I happen to be 77 years old and was put under a lot of stress and aggravation and this does not help my medical conditions . Got fridge Friday august 11 2023.

August 7, 2023
Canadian Appliance Source - Winnipeg logo

Reply from Canadian Appliance Source - Winnipeg

Dear Earl,

Thank you for taking the time to share your feedback.

We regret to learn that your delivery experience has been less than adequate.

Please rest assured that this feedback will be forwarded to our Home Delivery department.

We would also like to apologize for any poor communications from our sales department and this will also be forwarded to our sales managers.

Please note that our delivery team unfortunately does not install refrigerators - this included handles and ice makers/ water lines.

This is the consumer's responsibility - you may contact your installer to complete this.

We sincerely apologize for your overall experience.

Thank you kindly,

ST
CAs

Rated 5 out of 5 stars

Well done

Well done. 11 character minimum forced me to write a much longer review than needed to get the message across. To whomsoever reads this I am sorry.

July 31, 2023
Rated 3 out of 5 stars

Panasonic Microwave

The ordering experience was OK after a little of back & forth, however I still haven’t received my order.
It was originally scheduled for about 2 weeks from the order date, then they called back to further delay the order & now they have called back a third time to reschedule. I was told from beginning the product was in stock, so I believe it’s more a case of a disorganized shipping/delivery department. Hopefully the product works well when/if I finally receive it.

July 26, 2023

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