Candlesdirect Reviews 194

Love this company - they have huge variety of stock and there's always an offer on so you never have to pay full price for anything. I ordered some new Yankee Candle Frangrance Spheres and they arrived within a few days, well-packaged and are ready to go! Would always recommend them for anything fragrance related.

Great products and great prices. Candles arrived well packaged. After ordering I read the reviews so I was a bit apprehensive that my order would arrive. Delivery was the only thing that let this company down, delivery took 9 days, even though it was posted with Royal Mail 48 hour so I’m thinking they mark the item as dispatched but actually don’t post till later on. I had orders from France & the outer Hebrides that arrived in 3 days so they can’t blame covid-19. I would probably order again but I’d order way in advance of actually needing the item.

Received my order yesterday morning and very happy, very well packed and only took a few days to arrive. Thankyou

I've used Candles Direct quite a few times now. Their prices are good and I find their deliveries prompt and always very well packaged.
I had a Royal Mail issue with my delivery once and when I contacted Candles Direct found their customer service good.
Would recommend and will continue to use them.

*Just to add that their loyalty scheme is really good. I've used them maybe 7 or 8 times now and on my recent order when redeeming my points I expected a £ or so off I actually had £10! Definitely worth doing.
Another prompt, well packed delivery today. Never had an issue.

Having seen some negative reviews (after I'd already placed my order!) I was a little nervous.
However, my experience has been very positive. My full order was received in the time frame advised, well packed with no damages.

Absolutely disgusting!!!
I ordered a couple of candles that were showing in stock only to receive an email a couple of days later saying the candles were “out of stock” & I should email them back to order another item/s.
I emailed them requesting a full refund 7 times (no reply), I phoned them a number of times only to connect immediately to a recorded voicemail, I left them a voicemail (no reply).
Thankfully I paid via PayPal so I contacted PayPal who followed it up & within minutes I had an email from candlesdirect confirming a full refund!
Do not waste your time of money with this company!

One of the worst customer services I have dealt with. Excessive delivery charges for items that would normally cost just 90p delivery.

They emailed me a shipping discount voucher to encourage me to complete a purchase I was considering.

It didn't work when I tried to apply the code so I emailed them. They ignored it so I emailed again. Again ignored. I telephoned on 3 separate occasions and each time got a 'no one is available to take your call' message.

Finally I complained via their website. They've ignored that too.

What a shocking outfit. I'll never ever use them

I ordered a candle set two weeks haven’t received it.. so I contacted them they told me to wait 10 days as I did, after 10 days they told me my parcel has been lost? I paid 3.95 not for my parcel to come to me after so long but it hasn’t even arrived, would not recommend this site at all

Simply dreadful!
Ordered some melts that were sent to a completely different person and address!
I wouldn't have known had it not been for the unintended recipient emailing me (he had no luck whatsoever trying to contact CandlesDirect).
Tried to email twice to get the situation resolved with zero success.
Maybe this review will get a response?
Buyer beware!

Every delivery has been perfect and such good discounts. Will recommend :)

I was a little bit hesitant to order because of some bad reviews, however really pleased with my purchase! Lovely affordable prices for Yankee candles specifically, delivered within a week and packaged really well, will definitely be using again for some savings especially on branded candles!

I wanted a candle quickly and paid £3.95 for 24 hr Royal Mail 1st class delivery. Once despatched, they advised that it was going to take 3-5 days, possibly 10 to arrive. Be very wary of this bunch. I've asked them to refund for the service they did not provide and will post again when successful.

I've used candledirect for a while now and ive got to say that I've never had any problems with them, they are AMAZING. Placed an order on Friday and oh my just received it this morning. That was super fast delivery. Thank you so much candledirect.

Superb company providing exceptional candles and accessories. I purchased a woodwick sacred smoke large jar that arrived very quickly and the customer service is second to none! Very highly reccomended.

Brought some woodwick candles, 50% of them don’t stay alight.
Complained about the quality and looking for a non defected replacement as I love the scent, told I need to take it up with Clinton’s where I brought it! NO INTEREST IN THEIR PRODUCT QUALITY, and no interest in protecting their brand! Shocked. Won’t use again

Ordered a few days ago. Got two wood wick candles. Packaging was very good and delivery was fast (Dublin). Candles are stunning and I will be ordering more from this crowd, the price was the lowest on the net and far lower than in shops.

Really disappointed with delivery times ordered on Tuesday 6th Feb following day got an email saying it was dispatched and now a whole week later nothing has arrived not able to track items even though email sent link for tracking it didn't work it also stated in. Email items were sent royal mail 1st class.. Hmmm one week later still nothing other than being told a week ago it was dispatched after contacting them was told they can't do anything until its 10 or more missing! Great!

Excellent service and great prices on brand name goods, my only gripe is I purchased what was described as a clutch bag in the sale was £13.99 now £3.99 yet when it arrived it was no way a clutch bag unless it was for a child playing dress up! You’d struggle to call it a make up bag, therefore I can’t give them 5 stars but a strong 4 stars.

I'm new to this company but had recently placed my second order with them and I'm really pleased with their service. Excellent choice of candles, diffusers, car plug in ect at great prices. What I like best though is the speed of dispatch and delivery, only had to wait 24hrs for latest delivery! Arrived really well protected and packaged! My go to place for fragrances for the home! Thank you.