Review by Mr Phillip Watson: Overall experience was good. I had to call the Capquest, since I had sent a letter on 09/04/2026 and received no reply by letter which I had requested. The Custome... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
With capquest they take their time and are willing to work with you, especially if you're circumstances have changed which mine did, always polite and helpful to me, I've got nothing to say but good t... See more
It was so easy to make payments very helpful online and will be paying my debt of each week didn’t think it would be that easy to make payments brilliant
A very understanding and empathic company...when I get in contact they always put me at ease and help to resolve my questions confidently and competently..thankyou
Company details
Written by the company
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Contact info
60 York Street, G2 8JX, Glasgow, United Kingdom
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Too pushy and ring at working times
Too pushy and ring at working times - too intrusive
March 27, 2024
Reply from Capquest
Hello Gerard,
I am sorry to learn that you have found us too pushy and have been called at inconvenient times; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
When you get in contact with us, we can amend what times we call you on your account, or if appropriate, remove consent to call. We can also discuss in detail the personal matter we are looking to discuss with you.
Kind regards, Matthew
capquest is taking money from my…
capquest is taking money from my account for a settled account even after they have been given proof and said they were investigating this and my account was on hold . .... they dont reply to my emails telling them to stop taking money from my account. Very fed up with them they have had plenty of time to resolve this not so much as a phone call to explain why they are still taking money for an account thats on hold ?????? and have not closed this down ,
January 25, 2024
Reply from Capquest
Hello Sammy,
I am sorry to learn that you are still making payments on a settled account; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
If we are taking payments automatically, then this sounds like there is a direct debit set up. You should be able to cancel this with your bank.
We don't have a mailbox for customers to email. Have you been emailing customers@capquest.co.uk? If so, this mailbox is no longer in use, which is why you would not have received a reply via email. If an account is active and payments are being taken, we wouldn't contact a customer.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. So that I can look into why payments are still being taken and discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
Absolute garbage company
Absolute garbage company, keep telling me I owe them £400 for god knows what I've proved on numerous occasions I'm not the recipient but still keep harassing me for a debt that is over 15 years old, sort out your facts before you harass people next time I'm pressing charges against them, I'm also in remission from leukemia but this doesn't seem to stop them miverin me.
December 14, 2023
Unprompted review
Reply from Capquest
Hello Mark,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200, as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
I am writing a review on behalf of dear…
I am writing a review on behalf of dear friend who would like to express his appreciation having spoken to the customer representative Petrona who had great compassion and empathy with her listening skills of his situation as he has been a victim of credit card fraud and has been trying to prove his innocence over the last 5 years to various credit institutions and he had been put in a situation which had given him great stress and anxiety. He had provided various evidence that he had no knowledge of the debt nor was he aware when it had been opened, it later transpired someone else had opened up various accounts fraudulently in his name and had stolenhis identity. Finally, Capquest understood having received the evidence and removed his details from their system and dissociated him from the debt, for that he will be forever grateful.
March 11, 2024
Unprompted review
Reply from Capquest
Hi,
Thank you very much for sharing your friend's positive experience. I am glad to hear that your friend was happy with the service that he received and that my colleague was compassionate and empathetic. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
STOP CALLING ME
STOP CALLING ME, I DO NOT HAVE AN ACCOUNT. YOU LEAVE RATHER CREEPY VOICEMAILS THAT SAY NOTHING, JUST SILENCE.
NEXT TIME IM GETTING THE POLICE INVOLVED.
March 6, 2024
Unprompted review
Reply from Capquest
Hello,
I am sorry to learn that you have been receiving silent voicemails. I understand how frustrating this must have been for you. We value our customers' time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200, as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Monsters!
After receiving a letter saying i owe £178 & i am being pursued by your company & asking me to make a payment on your website?
I did manage to get in touch with them on live chat quite quickly at 7pm today, I spoke with he advisor Kelly.
As we all have a legal right to request more information regarding the debt in question (Proof) as i do not recognize this debt nor do i have any negative impact on my creditscore, nothing showing any missed payments or unpaid debts.
Turns out the debt is from "Kays Catalogue" Dated 2007! But your company were unable to offer any proof of this debt or any linked information, like an address for the time of the debt?
Telling me the debt is not currently being dealt with by themselves? Nor could they tell me to who is dealing with this debt? even though the letter i received is headed with your company logo and asking me to make payment on your website!
I was told to get back in touch with them in 21 days time if i haven't heard anything else regarding this debt?
Why would i do that? Just for you to tell me the same thing again?
They are a real company registered with HMRC you can check this using their company number on the direct.gov website BUT! They do seem to be operating in a very grey area to say the least!
I have a legal right to request proof of this so called debt! Until then i wont be paying a penny!
My conclusion
I would suggest reporting these to action fraud if they are unable to offer you any proof of the actual debt! Maybe contact citizens advice if you are worried by this letter!
I doubt i will ever hear from this company again? But for now i will be reporting them, as this is not a good position to find myself in.
February 7, 2024
Unprompted review
Reply from Capquest
Hello Mike,
Based on what you have advised, it sounds like the agent you spoke to advised you that your account is currently in a holding bay as it is not active with a servicer but that the agent has now placed the account. If this is the case, we are not currently servicing the account i.e. the account isn't active with us, so we would not currently be able to discuss the account in detail or work the account, which would include requesting documents from the client.
Kelly would have advised you to get back in touch with us at a later date when we would expect the account to be placed with a servicer, to whom you could then discuss the account in detail. The servicer would not necessarily be Capquest, but if you got back in touch with us once the account is placed, we could advise you with whom the account is placed. If the account is placed with us, then once it is placed we would be happy to look into this further for you.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any further queries, I'd like to assure you we're here to listen and fully support you with the matter. You can message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200 so that I can find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Absolutely shocking service
Absolutely shocking service. On hold for hours, agents not trained to deal with the matter, unwillingness to share management details, and then cut you off. How can they be allowed to treat people like this ?
February 22, 2024
Unprompted review
Reply from Capquest
Hello Rhona,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
You can call us on 0333 999 7200 to talk in more detail, but if you have had issues with speaking to us on the phone, you can also speak to us via webchat at: https://capquest.co.uk and we can discuss this further.
Kind regards, Matthew
Disgusting company…
Disgusting company after being told several times I was struggling with debt and struggling to make large payments they still sent it over to a sister company who again took no notice and have now resulted in a CCJ.
For a country in recession given the cost of living crisis they just don’t care. Shame on you Capquest and your sister companies you are causing serious mental health issues at a time that is already stressful. Having to choose between feeding a child or heating a home you stamp on people from a great hight. On a debt you paid pennies for.
February 20, 2024
Unprompted review
Reply from Capquest
Hello Ema,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 so we can talk in more detail.
Kind regards, Matthew
Reply from Capquest
Hi Joyce,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
Don't let this company with fake…
Don't let this company with fake reviews scare you! If a historical debt is over 6 years old and you've heard nothing for that long, then it's written off! Don't let this company convince you otherwise. They can't do anything!
February 9, 2024
Unprompted review
Reply from Capquest
Hello Jason,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter. Just because an account defaulted six years ago doesn't necessarily mean that the account is statute barred, however if you believe your account is statute barred, we are happy to look into this further for you.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Very helpful and understanding
February 13, 2024
Reply from Capquest
Hi Tracey,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
What is going on
I paid an old debt through arrow global Ltd. It’s showing on my credit file and paid and closed. Nearly a year later capquest start sending me recovery letters saying they aquired this debt may 2023 and the balance is outstanding. I’ve called three times and got told the payment history isn’t available so they are unsure if this debt is still outstanding but continue to send me letters about recovering the money while they investigate the issue and no one gets back to me
February 13, 2024
Reply from Capquest
Hello David,
I am sorry to learn that you are being contacted regarding an account that you say has been closed; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
I am in the process of bettering my…
I am in the process of bettering my life but because of this debt I’ve had for nearly 30 years I am unable to apply for another loan until this last loan is resolved. Instead of helping me feels like Capquest are not bothered. How do you expect me to pay off over £3000 when I’m not even working?? Very unhappy customer. Mr naveed Shad
February 12, 2024
Reply from Capquest
Hello Naveed,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
So we can talk in more detail, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200
Kind regards, Matthew
Very proffesional Capquest employee…
Very proffesional Capquest employee easy to talk to no judgement throughout interview.
February 7, 2024
Reply from Capquest
Hi Jean,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Helpful staff
February 5, 2024
Reply from Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Excellent
Excellent, I was very nervous but they were very patient, clear instructions and gave plenty of time.
February 5, 2024
Reply from Capquest
Hi Laura,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was patient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Spoke to a very helpful and…
Spoke to a very helpful and understanding customer advisor. However I appear to not be receiving any of their text messages and they did not have my updated address, only one from 2020 so I worry what would have happened had I not called then when I did!
February 2, 2024
Reply from Capquest
Hi Eleanor,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
I am sorry to learn that you are not receiving text messages; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. If this issue is still occurring, to discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful
February 2, 2024
Reply from Capquest
Hi Gillian,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
understanding thankyou
January 30, 2024
Reply from Capquest
Hi Simon,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Reply from Capquest
Hi Ken,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite, caring and professional. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
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