Sold by Caravan and Motorhome Club (previously The Caravan Club)
The information on this page is based solely on product reviews written by customers of Caravan and Motorhome Club (previously The Caravan Club) via Trustpilot.
Really easy to renew
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Richard. Thank you for the review. It's great that you found the renewal process was easy. This is what we aim for! ~ Callum - Caravan and Motorhome Club Social Media Team
I haven’t had occasion to use it
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Michael. Thank you for the review. It's great you haven't had to use the policy but is always there as a peace of mind. Callum - Caravan and Motorhome Club Social Media Team
Had a bad experience. We were away on holiday. After I got to speak to another lady who couldn't be more helpful. She arranged everything. A guy came and looked at the car he sorted the car out and was so helpful. So pleased we got the second lady to help us. She couldn't do enough.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Valerie. Thank you for taking the time to share your experience with us. We're glad to hear that a member of our team was able to help you and get everything sorted out, and we'll be sure to pass on your kind words. ~ Callum - Caravan and Motorhome Club Social Media Team
May day is perfect the times we have used it has never failed us.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Noel. Thank you for your great review! We are so pleased to hear that you have had such positive experiences with Mayday! ~ Callum - Caravan and Motorhome Club Social Media Team
I have not needed the service since I joined Mayday and the renewal process was straightforward and easy.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Martin, Thank you for your review. I'm glad you haven't required to use the Mayday services and at least they are there ready if required. The customer service is great and I'm glad you found the renewal process easy. - Miles, Caravan and Motorhome Club Social Media Team.
Excellent service
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Ken, Thank you for your review. I'm glad the Mayday cover provides excellent services to you, and I hope you enjoy the rest of the touring season.- Miles, Caravan and Motorhome Social Media Team.
Good value. Prompt efficient service. Knowledgeable and friendly staff.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Graham, Thank you for your review. I'm glad the mayday breakdown cover is such great value with such a good customer service team. I'm glad the service was efficient and prompt when required. - Miles, Caravan and Motorhome Social Media Team.
I'm very pleased with Mayday service. On the two occasions I've had to call for assistance the response has been very good. The mechanics have been very knowledgeable and polite.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Michael. Thank you for your feedback! We're so pleased to hear you've had such a positive experience with Mayday. It's great to know that on both occasions, our team was able to provide you with a good response and that you found our mechanics to be knowledgeable and polite. We're glad to be able to provide you with a service you can rely on.
Kath - Caravan and Motorhome Club Social Media Team
Having used MayDay several times. Caravan and car problems. I have nothing but positive recommendations for them. Towed caravan with car on their trailer home to Surry from Inverness Scotland, over 3days stopping at pre booked sites. Woul definitely recommend them.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Keith. Thank you for your review! We're so pleased to hear you've had such positive experiences with Mayday and that you would definitely recommend them. It's great to hear that they were able to get you and your caravan home safely from Inverness. We're glad to be able to provide you with a service you can rely on.
Kath - Caravan and Motorhome Club Social Media Team
Not had to use it as yet but reminder was spot on.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Mick. Thank you for your feedback! We're so pleased to hear that you found the Mayday renewal reminder to be helpful. While we hope you don't need to use the service, we're glad you have the peace of mind that comes with being covered.
Kath - Caravan and Motorhome Club Social Media Team
Fortunately I have not had to use Mayday to recover my car and caravan, but I was less than pleased when my MG sportscar broke down some 60 miles from home last August (it refused to start); however whilst help from Green Flag was on its way it suddenly decided to start so I rang to cancel the rescue but was told should it do it again within the next month they would not come out to it, we just had to keep our fingers crossed that it didn’t breakdown again on the way home the next day (fortunately it’s been free from problems for 12 months since). Poor service in my book?
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Michael.
Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding your breakdown last August. We are glad to hear that you haven't had to use Mayday for your car and caravan, and that your MG has been running smoothly for the past year.
We're sorry to hear about the issue you had with your breakdown service and the information you were given.
Kath - Caravan and Motorhome Club Social Media Team
Had to call out when the under skirt of my car came half off having driven over the tread of an hgv Came ho me within the hour. Fixed the problem and we could get on our way Excellent service
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi John many thanks for the fab review! Sorry to hear what happened to your car but so glad you found the service so efficient! Lynn Caravan & Motorhome Club Social Media Team
I have only joined and rejoined That part of the service is just fine.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi John many thanks for the review and for taking out the Mayday cover. Fingers crossed you do not need to ever use it! Lynn Caravan & Motorhome Club Social Media Team
Very good excellent service
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Good afternoon D C Edgeworth, thank you for leaving us a 5* review about our Mayday service. We're pleased to hear you find the service excellent and wish you safe travels.~Beth Caravan and Motorhome Club Social Media Team
Haven't had to use.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Robert. Thank you for your 5 star review. Glad you haven't had to use Mayday but peace of mind having it there if you do ever need it. ~Jennie, The Caravan and Motorhome Club Social Media Team.
Green flag.got us home after a RTC all be it ten year's ago.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Bruce. Thank you for your review. That's wonderful to hear! We're thrilled that our Green Flag service was there to get you home after a road traffic collision, even if it was ten years ago. It's great to know that we provided that crucial support when you needed it most. We're proud to continue our long-standing partnership with Green Flag to provide this essential service to our members. ~Callum Caravan and Motorhome Club Social Media Team
Never had to use Mayday
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Brain. Thank you for your review. That's wonderful to hear! We're pleased that you haven't had to use our Mayday service, and we're glad we can provide you with that peace of mind. ~Callum Caravan and Motorhome Club Social Media Team
only used once so far but did seem a long time to arrive but driver was very helpfull and as engine was not able to be started arranged transport home
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Thank you for your review, following your experience with Mayday. I am pleased to hear that following the engine failure, the team arranged transport home efficiently for you. I wish you a very safe and happy season. Take care~Jamie-lee, Caravan & Motorhome Social Media Team
Thankfully haven’t had one use recently but when I did the response was excellent and automatic renewal makes it easy to remain covered, thanks
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi G Clowes. Thank you for your fantastic review! We're so pleased to hear that your previous experience with our Mayday service was excellent and that our automatic renewal process makes it so easy to remain covered. Providing that peace of mind is what we're all about!
Kath - Caravan and Motorhome Club Social Media Team
Been fortunate not to use the breakdown but trying to get it renewed on the phone was diabolical! Tried for 2 weeks and couldn’t get through so ended up sending off the paperwork for a DD with the bank.
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Sheryl. Thank you for your feedback. We're very sorry to hear that you had such a frustrating experience trying to renew your Mayday breakdown cover over the phone. We understand that not being able to get through for two weeks is unacceptable, and we sincerely apologise for the inconvenience and poor service you received.
We're glad to hear you were eventually able to renew using the paperwork for a Direct Debit, but this is certainly not the seamless process we want for our members.
Kath - Caravan and Motorhome Club Social Media Team
