Mayday Reviews

4.7

(1,000 reviews)

A product’s star rating is calculated as the average of all its reviews.

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Sold by Caravan and Motorhome Club (previously The Caravan Club)

www.caravanclub.co.uk

•

15.5K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Caravan and Motorhome Club (previously The Caravan Club) via Trustpilot.

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Aug 4, 2025

Been fortunate not to use the breakdown but trying to get it renewed on the phone was diabolical! Tried for 2 weeks and couldn’t get through so ended up sending off the paperwork for a DD with the bank.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 5, 2025

Hi Sheryl. Thank you for your feedback. We're very sorry to hear that you had such a frustrating experience trying to renew your Mayday breakdown cover over the phone. We understand that not being able to get through for two weeks is unacceptable, and we sincerely apologise for the inconvenience and poor service you received.
We're glad to hear you were eventually able to renew using the paperwork for a Direct Debit, but this is certainly not the seamless process we want for our members.
Kath - Caravan and Motorhome Club Social Media Team

Aug 4, 2025

Having never used The Mayday System I am fully Confident in the Product that is why I have kept up my Subscriptions over the years. It not only covers me when I am towing my Caravan I am covered 24/7 in My Car so its a Win Win for me.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 5, 2025

Good Morning Anthony. Many thanks for your review, it is much appreciated. Delighted to hear that Mayday continues to provide the peace of mind you need, when touring in the UK! I wish you a super season! Safe travels!~Jamie-lee, Caravan & Motorhome Social Media Team

Aug 4, 2025

It's because it is the only one I know that will take you to your caravan site, and if your car is not ready for use will get you home after your holiday.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hi, thank you for your feedback on Mayday! We're delighted to hear that you value our unique service, which includes taking you to your caravan site and getting you home if your car isn't ready after your holiday. Providing that peace of mind and comprehensive support is exactly what we aim for!
Kath - Caravan and Motorhome Club Social Media Team

Aug 3, 2025

Excellent service, broke down last year on my way to the campsite in wales, they arrived within 40 min and got up and running and on my way to enjoy my holiday.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hi Derek, Thankyou for your 5-star review. That's great to hear the recovery team got to you so quickly and got you on your way to site as planned. I hope you haven't run into anymore trouble this year and I hope you enjoy the rest of the touring season. - Miles, Caravan and Motorhome Club Social Media Team.

Aug 2, 2025

Never had to use them for breakdown services, but the staff are always friendly when I have rung to renew policy !

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hi David, Thanks for your review. That's fantastic to hear the team are providing such a great service and I will pass on your comments to them. I hope you won't need to call them out any time soon - Miles, Caravan and Motorhome Club Social Media Team.

Aug 2, 2025

Have not needed help for over a year so what can be said

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hiya, Thanks for the review. It's great to hear you have never had to use the breakdown service. I hope you enjoy the rest of the touring season. - Miles, Caravan and Motorhome Club Social Media Team.

Aug 2, 2025

Lucky never had to use them But everyone who I have spoken to when I renew break down cover have been brilliant to speak to

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hi Michael, Thankyou for your review. It's great to hear you have never had to call them out yet and hope you won't need to either. It's fabulous to hear you have renewed again and the customer service team are providing such a great service. I hope you enjoy the rest of the touring season. - Miles, Caravan and Motorhome Club Social Media Team.

Aug 1, 2025

Great product , been fortunate not having to call them out , renewed policy eventually as wouldn’t do on app , also when I eventually got through he said that he was to busy to renew policies at the moment and would call me back which never happened ! I called again and got through to a lovely lady who helped out no problem . Thanks

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hiya, Thank you for your review. We appreciate you highlighting both what we are getting right and where we need to improve. We're thrilled you're happy with the product itself and have chosen to stay with us. We were very concerned to read about the frustrating process you went through to renew. Please accept our apologies for the issues with the app and for the truly poor experience you had on your first phone call. - Miles, Caravan and Motorhome Club Social Media Team.

Aug 1, 2025

Excellent service, first class.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Aug 4, 2025

Hi Owen, Thanks for your review. I'm glad to hear the breakdown cover provides such a first class service and I hope you enjoy the rest of the touring season. - Miles, Caravan and Motorhome Club Social Media Team.

Jul 31, 2025

I have been fortunate not to have had to use the recovery service for many years. The times I used it in the past I was highly satisfied with the service I received. The times I have renewed or had to enquire at the call centre, the service has always been excellent.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 31, 2025

Hi Ian. Thank you for your review. That's wonderful to hear! We're really pleased that you haven't needed to use our recovery service for many years, but it's great to know that on the occasions you did in the past, you were highly satisfied with the service you received. It's also fantastic that your experiences with our call centre for renewals and enquiries have consistently been excellent. We always aim to provide top-notch service. Wishing you a great season.~Callum Caravan and Motorhome Club Social Media Team

Jul 30, 2025

Miles ahead of any other rescue/breakdown/recovery service I have ever used! I trust Mayday/Green Flag before any other services - their pricing is fair and transparent, they always respond promptly when called and have never left me stranded or waiting more than one hour. On the occasions I have needed to use recovery, the driver that comes to collect you takes you the whole way in a single journey - no messing about with relay. I cannot imagine ever changing to any other service provider.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 31, 2025

Hi Howard. Thank you for your review. That's absolutely fantastic to hear! We're thrilled that you consistently find our Mayday/Green Flag service to be miles ahead of any other rescue, breakdown, or recovery service you've ever used. It's wonderful to know that you trust us completely, finding our pricing fair and transparent, our response times prompt, and our recovery drivers ensuring a single-journey collection without any messing about with relays. Your strong statement that you "cannot imagine ever changing to any other service provider" is the highest compliment we could receive. We're incredibly proud to provide you with such a reliable and exceptional service! Wishing you a great season ahead. ~ Callum Caravan and Motorhome Club Social Media Team

Jul 30, 2025

Whilst (fortunately) we have not needed to use this service, the reassurance that it gives helps to make us feel safer. It was very easy to arrange on line and the price has stayed the same as last year.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 31, 2025

Hi Valerie, Thank you for your review. That's wonderful to hear! We're really pleased that even without needing to use your mayday policy, it reassurance helps you feel safer. It's also great that you found it very easy to arrange online and that the price has remained the same as last year. Wishing you more peaceful mind adventures. ~Callum Caravan and Motorhome Club Social Media Team

Jul 30, 2025

well worth the money much better service than the other major breakdown services polite and efficient i would recommend mayday to anyone who owns a motorhome even if its just for peace of mind .

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 30, 2025

Hi JB. Thank you for your great review. Lovely to know that Mayday is worth the money and they offer you a better service than other providers. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 30, 2025

Truly shocking service ! Mayday just use the nearest breakdown company ! Broke down twice and the absolute hassle and time to get home was really a real eye opener ! First time I needed help it took 5 hours to be rescued and get home 110 miles away as the driver didn’t have the correct kit to hook up to caravan and had to wait for an hour for another driver to fetch said equipment ! Second time, bearing in mind it was New Year’s Eve, a Birmingham based company turned up, hooked up and blew the alko system on the caravan so the brakes stuck on, blew the electrics on his truck and had to be rescued by another driver. We had two dogs, one a very nervous rescue stuffy and a 12 month old pup, they had to stay in the car on the back of the trailer because they wouldn’t have them in the cab, company policy they say ! So you can imagine the stress for them and us !? The breakdown truck couldn’t be fixed at the depot and the driver who rescued the first rescue driver was going to a New Year’s Eve party and would take us home, so we were told the caravan was to be left in their compound in Birmingham and we were given a hire car to go home in, so hurriedly had to load essentials from caravan to car. Caravan was delivered next day, their engineer fixed the alko but when I come to use the caravan 6 weeks later I found one of the tyres had been flat spotted and had to buy a new tyre at £50 ! So from breaking down at approx 1600 hrs to getting home without caravan at gone 0100 hrs on New Year’s Eve is something you don’t forget !!!!! Is Mayday a good service to use !? It gets you home, eventually but my god, it’s stressful ! Would I recommend them, well, yes because you eventually get home and there are lots of horror stories on YouTube about other breakdown recovery services that are just ans bad or even worse !!! We all need breakdown cover, but don’t ever think that it’s all plain sailing because I’m sure I can guarantee they’re all the same !!! I could go onto more detail but I doubt this will ever be posted publicly anyway ! Happy caravaning guys.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 30, 2025

Hello Allan. thank you for your review, I'm really sorry to hear of your experience with Mayday. This is not the level of customer service that we expect. I'd be happy to escalate this for you, if you would like to email us at trustpilot@camc.com with your policy number and club membership number and we can look into this for you. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 30, 2025

If you tow a caravan for your holidays, Mayday is a must have, I recently had an incident with my towing vehicle while away from home, Mayday arranged for a recovery back to my holiday site, then a few days later a recovery for my car and caravan back to my home to my home

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 30, 2025

Hi Michael. Thank you for taking the time to leave such a lovely review. We're so pleased that Mayday were able to assist you and get you back to the site then back home. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 30, 2025

Luckily not had to use But peace of mind having this cover! The cover was renewed and price matched to last year's cover

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 30, 2025

Good afternoon Yvette, Thank you for your 5 Star rating. So pleased Mayday offers you peace of mind and you are happy with your renewal price. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 29, 2025

Fortunately have not had to use the company but is a comfort to have them

Jul 29, 2025

I think it offers superb cover for the money thank you

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 29, 2025

Hi Sandra. Thank you for your 5 star review! so glad you think the cover is superb and great value too. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 29, 2025

I am lucky that I have not had to call out Mayday, but when that day comes when I have to make that call I feel sure that they will come to my rescue.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 29, 2025

Hello Alex. Thank you for your review. So pleased you haven't had the need to call upon Mayday's services! Good to know they are there if you do need them. ~Jennie, The Caravan and Motorhome Club Social Media Team.

Jul 29, 2025

Ok but it took nearly a week to return our car and caravan, we were loaned a rathe tatty and dirty little Hyundai. It has to be said it was not Mayday's own lorry that picked us up.

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Jul 29, 2025

Thank you for your feedback regarding your recent Mayday experience. We appreciate you bringing this to our attention.
While we're glad to hear that the service was "ok," we are sorry to learn about the delay in returning your car and caravan, and that the loaned vehicle was not up to standard. We understand how frustrating this must have been. We work with a network of trusted recovery partners, and while they generally provide excellent service, we regret that this occasion fell short of our usual expectations.
Kath - Caravan and Motorhome Club Social Media Team