Hired a Ford van via Uber Carshare (formerly car next door). I have hired 25 or so vehicles over about 5 years. This has been my one and only bad experience. The van suffered a major mechanical... See more
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Car Next Door accepts ANY mechanic's quote for damage repairs. I have since seen the car in question, and the damage was never repaired. The owner simply grabbed over 1000 dollars in repair payments... See more
Currently undertaking legal action against Car Next Door ("CND"). 1. No phone contact details. When emailing, although they advise they are managing an important issue; it appears nothing is be... See more
I have used CND for many years as it presented much better value than comparable carshare services or traditional car rental. However I used CND again recently on a trip to Tasmania and ended up being... See more
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1.3
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84 reviews
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Car Next Door is a rip off.
I have used CND for many years as it presented much better value than comparable carshare services or traditional car rental. However I used CND again recently on a trip to Tasmania and ended up being charged some nasty surprise fees, including distance charges and a cleaning fee for a car that was handed back clean! This made it just as expensive as hiring from Avis, Budget etc, for a clapped out car 10 years old. Also I learnt their dispute resolution for customers doesn’t exist. Honestly, just rent from the traditional services, you’ll get a new car and a lot less headaches.
July 18, 2021
Unprompted review
Using CND is a big risk
Using CND is a big risk. You could lose a lot of money. I hired a car and tried using the sunvisor. It just fell down even though I hadnt applied any force. They sent me a bill for $1600. When I asked them to provide a breakup of the bill, they flatly refused.
July 12, 2021
Unprompted review
Useless customer service
Useless customer service,
App and website is faulty and needs a lot of work.
Refunding people’s deposits is the lowest of their priorities once the trip has finished. Will not use again.
June 25, 2021
Unprompted review
cheating and dishonest
cheating and dishonest: offered a discount price but in the end still charged me for full price. sent so many emails with proofs but the support girls still keep say, "no mistakes", and "any more questions?".
(it should be $35 a day for 5 days after $45 a day in the first 5 days, total 10 days).
March 13, 2021
Unprompted review
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