Carparts4less Reviews 

Placed a order cancelled it after 1hr via customer services as found the items a lot cheaper elsewhere, but few days later received a text from dhl they be delivering the item, the agent at carparts4less didn’t do what she said, no I have to spend time return the items back, not happy total waste of time

Having read all the negative reviews here I thought only right to add a positive experience as well
I order some glow plugs on Saturday18th January. They arrived on Tuesday 21st which I was pleased with (really next working day since they would not be processed till monday)
Unfortunately they were not the right ones for my car - various web sites list the same ones but they are not right for some reason.
So I contact Carparts4less on Tuesday afternoon where a return is immediately authorised, advising DPD would collect next day.
4pm the next day (wednesday) DPD turned and collected as promised.
This afternoon I had my refund back to my PayPal account - no problems at all.

i bought the car shampoo on 29-12-2019 .got EMAIL low stock will be delay 4 to 5 days .but still not recived it .in the end i have bought it on amazon to fnish my car job.

Wont be buying from carparts4less again. Ordered a product two weeks ago still have not recieved it,tried to contact them through email waited a week and still no response when I finally rang them they told me I now have to wait another 7 days. Are quick to take your money but will still not send your product out.

If I could give 0 stars I would! Item returned to them on the 5th of December, as they have advertised it wrong on their website, not the correct wiper blades for my car. I contacted them 4 times, each time it was “escalated”, I was meant to be contacted by their finance department, never happened. I don't even know how these people are still allowed to trade, based on the other reviews this is constantly happening!

Please please please do not use these cowboys, they are quite literally thieves. They started by sending me the wrong part which I promptly returned, it was then taking so long for the correct part to come that I had to order from elsewhere to get my car through its mot. Upon doing this I phoned car parts4less and cancelled my order....they sent it anyway. I again promptly returned the part. That was almost a month ago and I still have not received a refund, they have stolen money from me, not a small amount either. Bar deficating in a box and sending it they could not be any worse.

Not only are they incompetent but thieves too.
Its been weeks since they promised me a refund for a item that never materialised. Instead they sent me the wrong item and were VERY quick to arrange pickup to get this back but not bothered about sending me a refund!
Their helpline is a joke. Lie through their teeth just to get you off phone. NEVER AGAIN!!

I have placed an order and paid to be delivered on Saturday, it wasn't delivered or notified.

So bad company. I will never ever gonna buy from them. More than one month they didn’t refund me back .

Terrible customer service. They send me a £1 can of de-icer instead of a can of tyre cleaner (which was about 5x the price) and then expect me to wait around for it to be collected before sending the the right item. Ripped off!
They never even responded to my initial complaint.

I purchased an expensive air filter using my number plate to get the correct part. The air filter was the wrong size, I was told it would take 2 weeks to be refunded, no replacement or effort to find the correct part was made by their customer services.

I ordered the parts on October 13th, some parts hadn't arrived by 31st so they sent me an email to explain what had happened and that my parts would be delivered in 4-5 days.
Then I waited another 17 days and heard nothing so I sent an email asking as to what the status is.
Then I waited another 4 days and heard nothing so I rang them to ask and was told it was going to be looked at.
Then after 4 days I received an email to say they were looking into it but I still have no tracking number for the parts.
In the meantime I have had to buy a second car as I need to drive for work and have no car.

There are a couple of email threads that can confirm all of this.

To sum up, this is the probably THE worst customer service I have ever received.

Ordered parts from this company my experience absolutely terrible customer services with absolutely inept incompetent. Wrong parts being deliveredI had to drive to Chichester to pick up the correct parts the worst consumer experience I've ever had with this company don't use them..
Customer reference number: 121-00000804377
Invoice number: 08296143.&475316..
Date: 11/11/19
if you need any more proof that I was a customer please don't hesitate to contact me shocking service..
lucky enough I still have all the paperwork to prove that I did use this company..
Invoice Number:8122665597 & 08296143
Anybody needs photographs of my invoices I can send them no problem

Very poor. Have had trouble with this company a couple of times. The latest being they only sent one brake disc instead of the two I ordered. Who orders just one brake disc?????? Customer service leave you on hold whilst the agent has to have a 'conversation' their end to resolve any issue. It should be instant and a notification email amendment to the order - Nothing! I drove 15 miles to have the discs changed along with some tyres only to be told by the garage there is only one brake disc in the box! Useless company!!!!! Wont be using again unless they sort out their s%&te.

Avoid this company!! I went to place an order for a leisure battery on CarParts4Less ebay site. Seen the price at £60.00 started shopping around to ensure I was getting a good deal. I received an email offering 20% off certain products from ebay. I thought great I will buy the battery with this promo code. Went back onto the site to find CarParts4Less had increased their price by £15.00 which is approximately the same discount i would get with the promo code. So i emailed them to basically be told "tuff". Not those words used but pretty much the same. The whole take it or leave it attitude is poor. After coming on here to leave w review I am now glad I did not place the order with so many negative reviews. Avoid at all costs.

I am a loyal Carparts4less customer but this order not gone smoothly unfortunately.
Paid for my order 121-00000800961 by PayPal on 07/11/2109.
As items still hasn't been posted did request refund 11/11/2019.
Refund received,
Great prices anyway and worth place to look for car spares, but delivery service to customers should be improved.

Ordered parts yesterday b4 4pm & paid next day delivery. Waited in all day 2day & received email @ approx 2pm stating not being delivered till 2morrow by end of day? Booked car into garage 2morrow 2 fit parts that can't be done now. Another day of waiting 4 delivery. Apologised & stated will refund delivery charges. Why can't they organise that I can pick up parts @ Eurocarparts a subsidary company? Trying to rebook garage now!!

Terrible customer service I order a car…
Terrible customer service I order a car battery for next day delivery, the next day I had a text from DHL saying it wasn’t going to be delivered for 5 days I cancelled my order but had to wait for it to be taken back to the depot for them to start the refund process was given wrong info initially which management apologised for the parcel was then delivered whilst I was on school run so I had to take it back up to the DHL depot to return it as the parcel was not cancelled which then prolonged the refund process the only reason DHL took it back was because there delivery driver left it at my door without obtaining a signature They dealt have this problem efficiently and quickly None of this would of happened though if carparts4less had sent the parcel the next day which is what I paid for I have put in a formal complaint through a telephone conversation as well as an email I still haven’t received any calls from customer service regarding my complaint although I have received a refund 10 days after cancelling it’s terrible their customer service has not responded whatsoever
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Upon my review I have since spoke to a member of customer services and she has dealt with my complaint

After having problems with receiving an incomplete order, I wrote a negative review here. Today I was contacted by Stacey who dealt with the issue straight away, thank you. it's a shame that customer services could not deliver the same service. For the record can someone arrange to change the mind blowingly repetitive music that played whilst waiting on the phone??

G Coker

If you want a truly awful online shopping experience you should use Carparts4less.
I ordered a pair of shock absorbers for my car i.e. a left one and a right one. I received two left ones! I contacted Carparts4less and they arranged to have the wrong part collected before they could send me the correct part (a right hand side shock absorber). This was collected over a week later and then a week or so later I received, wait for it, another left hand side shock absorber! I was gobsmacked at how any company can be so incompetent! So, I contacted Carparts4less again and went through the same tedious process of arranging collection and delivery. I am so annoyed because I had to waste 4 of my days off work waiting in for collection/delivery.
I made a complaint and was contacted by a Carparts4less 'agent' who seemed totally uninformed about what had happened and was asking me if I wanted the correct part or a refund but this was 10 days after I had actually received the correct part.
Incompetence and no communication between departments seem to be this company's strong points. Read the reviews on here and take heed of them to avoid annoyance and frustration.