Carpet Baggers Carpet One Floor & Home Reviews 

105
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give no stars I would. I purchased what they promised was 100% waterproof flooring. They talked me into the best laminate I could get. They told me 100% waterproof with a warra... See more

Rated 2 out of 5 stars

Disappointed with installation. Crew used my wet-vac to clean up and broke one of the attachments. Didn’t tell me; just left it on the table for me to find. They didn’t even do a good job on the clean... See more

Company replied

Rated 3 out of 5 stars

Sales experience started off great but turned high pressure. Expected some floor prep as part of the installation but the team didn't do any, which is apparent in some very soft spots. When I reache... See more

Company replied

Rated 2 out of 5 stars

You all are great at selling and the installer was very knowledgeable and experienced. It's the MOST important part of the experience though in which Carpetbaggers fails. COMMUNICATION. Thinking it's... See more

Company replied

Company details

  1. Flooring Contractor
  2. Handyman

Written by the company

Carpet Baggers- Your Charleston Carpet & Flooring Store! As part of the community since 1992, Carpet Baggers has been serving the Charleston, SC and surrounding areas with a simple philosophy. We care! We live here, we work here and we support our community. We want a relationship with you, not for just this time, but also the next time and the time after that. You won’t find any sales gimmicks or tricks at Carpet Baggers. It is simple to shop for the flooring you need. Not sure what is right for your lifestyle and decor? No problem. Our sales staff has over 200 years combined floorcovering experience. We pride ourselves in continuing our education: from design seminars, product training, installation techniques…to the latest innovations, we are constantly looking for ways to serve you!


Contact info

2.0

Poor

TrustScore 2 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(105)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding installation job

Outstanding installation job. David Dunning and his crew are simply outstanding.

March 24, 2018
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Hello Bert, we're so glad to hear you are enjoying your new installation and we hope you enjoy it for many more years to come. Thank you!

Rated 5 out of 5 stars

Within the last 6 months we have used…

Within the last 6 months we have used Carpet Baggers for new hardwood floors downstairs, new carpeting upstairs and a beautiful backsplash in our kitchen. Katie was so easy to work with and her installation teams were extremely professional. We are so pleased with the fresh look in our home. Thank you Katie and Carpet Baggers.

March 23, 2018
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Hello Debbie, thanks for taking the time to leave us a review, we really appreciate it! We're glad to hear you had a great experience working with Katie on your projects, and we hope you enjoy your new floors and backsplash for many years to come! Thank you again.

Rated 2 out of 5 stars

Disappointed with installation

Disappointed with installation. Crew used my wet-vac to clean up and broke one of the attachments. Didn’t tell me; just left it on the table for me to find. They didn’t even do a good job on the clean up. The sales side was better though selection limited for indoor-outdoor carpet and scheduling got done because I called them vs them calling me. I wouldn’t use Carpetbaggers again.

December 26, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Barb - We are very sorry to hear that you were disappointed with our service. We apologize for the damage to your wet-vac and that the clean-up was not done as you expected. We strive to give our customers the best service possible and your feedback will help us improve on our installation and customer service practices in the future. We have recently reached out to discuss this with you in person. If you have any additional concerns, please let us know.

Rated 5 out of 5 stars

We are very pleased with the flooring …

We are very pleased with the flooring and service we received from Carpet Baggers. Glenn was very helpful during the entire process even bringing samples to our house. The flooring we selected was in stock and the installation was scheduled within days of making our decision. The staff was very helpful and friendly. The flooring installer was exceptional! He was very professional, knowledgeable and efficient. This is the second home improvement project I have done using Carpet Baggers and continue to be pleased with the service, selection and quality of work the provide.

December 14, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Liz, for the feedback! We will be sure to let Glenn know you mentioned him and we are happy to hear you had such a great experience with us again!

Rated 5 out of 5 stars

Good company.

Knowledgeable salesperson, prompt service, reasonable price and competent installer.

December 10, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Kathryn, for leaving us a review. We look forward to helping you with your future flooring needs!

Rated 5 out of 5 stars

Salesman was very knowledgeable about …

Salesman was very knowledgeable about the carpet and padding. Came out to measure, ordered carpet and set up time to install once it arrived. The carpet installers were great. Very polite, made sure they did not scratch my hardwood floors when they moved furniture out of room to be carpeted. After installation of carpet they cleaned up everything and even vacuumed the new carpet. Did great job with carpet around the fireplace. Would recommend Carpet Baggers to anyone who is looking for good carpet and good installation .

December 6, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Carolyn, thank you so much for the review! We strive to give the best customer service at Carpet Baggers Carpet One, so we are thrilled to hear you experienced that. Enjoy your new carpet!

Rated 3 out of 5 stars

My repair job looked beautiful when it …

My repair job looked beautiful when it was completed, but it took a lot longer than I expected.

November 16, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Hi, there. We apologize for the delay but are thrilled that you are happy with the end product. If you need anything else please don't hesitate to let us know!

Rated 5 out of 5 stars

Anthony from Carpet Baggers was great …

Anthony from Carpet Baggers was great as were the installers. There was an issue with the floor boards that the carpet layers identified then stayed late waiting for the carpenter to rectify the problem so that they could finish the job. Anthony came to make sure it was being laid properly and to make sure that I was completely satisfied, which I was! JOB WELL DONE!

November 8, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Kelly, for the kind review! We are glad you had a great experience with us and look forward to helping you with your future flooring needs!

Rated 5 out of 5 stars

Katie and her staff were wonderful and …

Katie and her staff were wonderful and did an exceptional job. I love the work they did throughout my house!

October 16, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you for leaving us a review! We'll be sure to let Katie and the rest of the staff know how satisfied you are!

Rated 5 out of 5 stars

Outstanding experience from purchase to installation.

Product selection in the showroom was made very easy, measurement of the space done very quickly and the installation was outstanding, we couldn't be happier. We worked with Nancy for this purchase and installation and she was always available to answer any questions we had and was such a help.

We would definitely recommend Carpet Baggers and would absolutely use them again for future projects.

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

My experience with Carpetbaggers was …

My experience with Carpetbaggers was excellent. Everyone at Carpetbaggers is so friendly, knowledgeable, professional and accommodating. The installation crew was top-notch.....they were very eager to please ...making sure I was satisfied at each phase of installation. They also were very careful in handling my furniture and they were super at clean up. I love my new floors! Kim Hood was the Sales Associate handling my order and installation.....she made the process pleasant from start to finish.....everything took place just as she said and on schedule.

September 20, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Jean, for leaving us a review! We are glad to hear you love your new floors and looking forward to seeing you again!

Rated 5 out of 5 stars

Murphy's Law, conquered!

In spite of everything going wrong that possibly could during the work, I would go back to Carpetbaggers. In fact, this is our 4th round with them.

Glenn is a very personable, conscientious salesman and did everything he could to remedy what became a comedy of errors during the installation of flooring in 4 rooms in our home.

September 9, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Jana, for leaving us a review! We know installations don't always go as smooth as we hope but we are glad to have remedied it for you and look forward to helping you a 5th round!

Rated 5 out of 5 stars

They did a good job were neat and …

They did a good job were neat and cleaned up after themselves. They did the job in a timely fashion and they were professional in their work and relations to us.

August 24, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Frank, for taking the time to leave us a review! We're glad you're happy with the floors and service and look forward to working with you again!

Rated 3 out of 5 stars

Sales experience started off great but …

Sales experience started off great but turned high pressure. Expected some floor prep as part of the installation but the team didn't do any, which is apparent in some very soft spots. When I reached out to the sales person about the problems with the installed floor, at first I got a we'll send someone out and then nothing. Completely non-responsive.

The floor looks great. There are places we'll have to pull it up and redo it, Product was great, the overall experience wasn't.

August 2, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

We are sorry to hear that your experience with us at Carpet Baggers was not up to expectation, Jen. Please reach out to us at 843-571-0013 and ask for Sean so we can help address your concerns and find a solution. We look forward to speaking with you.

Rated 5 out of 5 stars

Carpet Baggers sold and installed …

Carpet Baggers sold and installed Luxury Vinyl Planking in my home. The salesperson was courteous and knowledgeable. The installers were professional and polite. The installed floor looks great. The installation was impeccable. I highly recommend this company for your flooring needs.

July 26, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Janice, for the kind review and recommendation. Our sales staff works their hardest to bring our customers the best experience. We look forward to helping you with your future flooring needs!

Rated 5 out of 5 stars

5 Stars

5 Stars! They are extremely knowledgeable and customer focused. Would recommend them to anyone!

July 14, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Tracey, for taking the time to give us a review! We really appreciate the recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Very helpful and available

Very helpful and available. Everyone I have had contact with could not be nicer or more helpful. They were timely with scheduling. Everything was as they said it would be. They were there when they said they would be, which is a big deal in construction, to me anyways.Could not be happier with my flooring.

July 12, 2017
Unprompted review
Carpet Baggers Carpet One Floor & Home logo

Reply from Carpet Baggers Carpet One Floor & Home

Thank you, Nancy, for taking the time to give us a great review! We like to be honest with our customers and deliver what we promise. We look forward to helping you with your future flooring needs!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look