Carpetright Limited Reviews 

142,693
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach, making interactions pleasant and informative. The excellent service, noted for its efficiency, clear communication, and stress-free process, is frequently highlighted. People love the transformed look of their homes, commending the quality of products and fitting, with fitters often described as professional, hard-working, polite, and attentive to detail. However, some customers noted issues with communication and delays, such as waiting for missing items or fitters not appearing as scheduled. A few also experienced product concerns, including unexpected defects or incorrect specifications.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting helpful, knowledgeable, and efficient staff... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting exceptional and helpful... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Usman and the fitters from start to finish. The laminated flooring was laid perfectly, with attention to detail around tricky corners and edges. The team explained the process c... See more

Rated 5 out of 5 stars

I recently purchased carpets for my stairs from Carpetright in New Malden and was helped by Laura, who was absolutely excellent from start to finish. She was incredibly helpful, knowledgeable, and pat... See more

Rated 5 out of 5 stars

Me and Mum used the Hermiston gate shop to purchase a carpet for her living room and Lino for a bathroom. All staff onsite were very friendly helpful and even managed to pull the fit forward for my mu... See more

Rated 5 out of 5 stars

Friendly, efficient service. Matthew was really helpful, highly recommend Tapi carpets. The fitters came and did a terrific job. They worked really hard and were polite and courteous. We are so pleas... See more


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

143K reviews

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4.7

All reviews

(142,693)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Recent order / fitting - excellent all round

Have progressed carpet orders and fitting for 2 rooms recently, with excellent customer service. Nicola in the store is so professional, friendly and efficient. A pleasure to deal with. Faultless. Secondly the fitting was undertaken by Alan and again what a pleasure to see someone performing his tasks without fuss, without mess and with a great smile on both occasions. 5 stars for definite.

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

Great

Never bought anything but have gone in there great service

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Carpetright Waterford

Carpetright Waterford - a guy there conned us into a job that was subsequently proven by there own people to be a very bad job..paid them 2000 cash got bad job done and then Carpetright Waterford closed down. Got 300 euro compensation after head office did a review. Would Never, Ever go near them again.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The instore staff know their stuff, and everyone is fully up to speed with each customer so if one staff member is away any of the staff can help you. They're also great on communication, letting you know what's happening.

The fitters were on time, tidy, polite and did an excellent job at fitting the carpet.

I would definitely recommend using the team at Carpetright

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Carpetright have been amazing.

Carpetright have been amazing.
We went into store last week to look at a carpet for our stairs and hallway.
Dan helped us get it all ordered nice and easy.
Today 2 lovely gentleman came and fitted my carpet first thing. They were so lovely and did an amazing job. Thank you to you all. Credit where credit is due

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

Mice, Cat Pee on Carpets from Carpetright

Purchased a carpet from Carpetright Camden a few years ago for the stairs.

As soon as we fitted it there was a very unpleasant smell of what we thought was cat/mouse urine when we came in through the front door. (We have neither)

At first we did not make the connection, but once we did we thought never mind lets just have it professionally cleaned. How bad can it be ? Very bad, thats how bad. No matter how many times we have had the carpets professionally cleaned they still smell of cat, rat, mice urine!

Wherever they store the carpets obviously has an infestation.

Am i surprised that Carpetright are going into administration? NO

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

I popped in today looking to fit 2…

I popped in today looking to fit 2 bedrooms with carpet. I was served by Karen who helped me with two offcuts I bought for £100. Very pleased with the carpet and service. No messing about and within 2 hours of leaving home my lovely carpet was fitted and being used.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Carpetright Service

The Carpetright staff were polite, friendly and very helpful. The carpet that we chose was of good quality reasonably priced. The carpet was installed within 11 days. installed within eleven days. The fitters did a very good job to a high standard and took just over 2 hrs only to complete the job which includes the hallway, stairs and landing plus the dining room. Again they were polite and friendly. based on the service experience that we have received I would most definitely use them again an would recommend them to anyone.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Beware!

Beware! They will take a deposit if you make an order - this is before the surbeyor visits. After the visit the estimate almost doubled. We had to cancel, but now I'm chasing them on a daily basis for a refund.

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Never received carpet

Never received carpet. Ordered with both old and new company and was continually lied to. Ended up cancelling 2nd order and going else where.

July 6, 2024
Rated 5 out of 5 stars

I have used Carpetright for many years

I have used Carpetright for many years. The staff are friendly, helpful, professional and very knowledgeable. They are going to be fitting new flooring in my bathroom and carpeting stairs, landing and two rooms downstairs next week having carpeted two bedrooms last year. I have every confidence in this company.

September 5, 2024
Unprompted review

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