Carrolls Sports Cove Reviews 

117
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a few items received email with tracking number for partial items not specifying which items were shipped. USPS supposedly delivered one package and I didn't get anything. been emailing for ab... See more

Rated 5 out of 5 stars

I ordered a Boston Bruins checkbook cover. The quality is exceptional. Very well made. It arrived in a timely manner. I will certainly order from this site again.

Rated 5 out of 5 stars

What was a bad situation, Travis at Carrolls remedied. I received to NFL magnets from UPS or USPS, can't recall. They looked like they'd been removed, bent and thrown back in packaging. Not good. I co... See more

Rated 1 out of 5 stars

If I could vote no stars I would. Ordered a backpack couple weeks before school started it’s now couple weeks after school started still no bag, no response, nothing. Responded one time telling me the... See more

Company replied

Company details

Written by the company

Website: www.CarrollsCove.com Email: Info@CarrollsCove.com


Contact info

3.5

Average

TrustScore 3.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(117)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dodger Nutcracker is Perfect…

I ordered the Dodger nutcracker and I’m very happy with it. It’s very well made and has the authenticity stamps on the bottom that make it a collectible. Shipping did not take long and I always had quick replies to any questions. I would order from Carrolls Sports Cove again. Reasonable prices also.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Did not get product or correspondence-they got $$$

Placed an order for a birthday present on 10/17, a week before their birthday, Company got their money on the 21st. To date I have not received any correspondence from this company. The say they don't do business on the phone. I smell a rat. No product, not shipped, No contact , but they got the money? Nope nope and nope. Do not shop here!!!!

Added a few hours later: recipient got package today and let me know. Finally got a response from company telling me when it was shipped, they never updated their tracker apparently. Even Walmart lets you know when to expect a shipment. I stand by my original rating, companies that want to keep customers stay in touch.

October 16, 2025
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

I do not recognize this review, I requested more information so I can find the order however we have not heard back. Not sure if this is our customer or not but the only thing I can think of is this customer might have ordered an item that takes a few weeks to ship if it is our customer. Any item that takes that long is stated on the item page when viewing it before ordering. If I hear back and this is one our customers I will edit this review.

Rated 5 out of 5 stars

Travis Carroll's store is Awesome 👍 and…

Travis Carroll's store is Awesome 👍 and has tons of cool products 😊 I ordered a couple of NFL mini Helmets and gotten them both pretty quick 👍 And I just now ordered a couple more Helmet's 😁... Thank you Travis 😊... I would highly recommend your store to anyone in a Heartbeat 💓... Sincerely, Anthony Howton...

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Mini Sling!

I love the Detroit Tigers mini sling bag I purchased! There was a little hiccough with my order, but Travis provided excellent customer service and I received my bag as he promised! Thanks Travis!! Go Get 'Em Tigers!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Super nice people

Super nice people. I had questions regarding my order and they were addressed immediately and professionally. I will be ordering from them again. I highly recommend them.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT Gift & Customer Service

I ordered a college logo pillow from the website, and it was WAY cuter in person than the photos, which is rare! Also, FedEx lost the package and couldn't locate it, and Carrolls Sports Cove was VERY responsive in helping me deal with that. Thank you for a GREAT gift and a pleasant experience!

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong team pillow case sent

I ordered Detroit Tiger Bedding (bed in a bag) for my grandson for his birthday. He received it on time however the pillow cases included were for the San Francisco Giants. You can only email this company. It took two emails for them to respond and then they asked for a picture which I sent. I have emailed them 3 times since then and have had no reply

June 23, 2025
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

Hello, I have sent a few emails to you after you contacted us originally asking if you can send us a photo of what you received. I would have to send this to the manufacturer to show them so they can get another set out. I am assuming when this set was assembled they made a mistake and put the wrong team in. I sent an email to you today again requesting a photo. Please respond to that email.

Rated 1 out of 5 stars

Hold=up your end of the deal.

Hello. I received only half of a 2item order. It came with no paperwork, and the bill was paid in full. As I see it, you owe me one puck to complete the order. Or I deserve a refund. Lets get this done. This should not be that difficult. Dave Y.

June 13, 2025
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

I see your 2 items shipped fro different warehouses and had different tracking numbers. The Oilers puck shipped with post office tracking of 9400150105797004896559 and due to arrive in a few days. The other one shipped post office tracking of 420190789300110597204435125285 and was delivered. This was emailed to you. I don't see you contacted us at all about this order. not sure why you gave us this review but never reached out to ask.

Rated 1 out of 5 stars

Don't believe the ship date on the item…

Don't believe the ship date on the item before you order! It said less than a week and it's been 3 weeks and still don't have it! And it doesn't give you a date even after you place the order....never again will they get my business

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Travis and his crew are remarkable

Travis and his crew are remarkable! They went above expectations to quickly resolve and satisfy all my requests. Professional, polite, and persistent to please is a friend indeed! Thank you!

April 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

It took a few days longer to receive my order than I expected, but that’s ok. Travis was good at communicating with me via email for initial updates on the status of my order. My order looks exactly the way I saw it online. I like it. Overall, I’m pleased with my first experience with this company.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS SELLER!!

DO NOT PURCHASE FROM THIS SELLER!!! Poor communication and when you request a return it will be work trying to get your money. This is a third party vendor, I suggest you go directly to the vendor selling the merchandise. Carroll Sport Cove has received the merchandise but it’s like pulling teeth to get them to process the refund!!!

January 20, 2025
Unprompted review
Carrolls Sports Cove logo

Reply from Carrolls Sports Cove

You ordered this item, didn't want it, refused the shipment and processed the return. It went back to the manufacturer as this item ships factory direct due to the size and had to wait for it to come back to issue a credit. When it came back and we tried to credit you, you already filed a dispute and didn't give us time to go through the return process. If you didn't file the dispute before letting us process the return this would have been closed a while ago. We have to go through the dispute process now. We do ship factory direct as some items are larger than others (Like the item you ordered) and it helps us lower the price for that item.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look