The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmans... See more
Company details
About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I bought two products
I bought two products. Really pleased with the large upright fridge. It was delivered and installed well.
However, the cooker delivered was not what I’d ordered. On contacting, Carter’s, they confirmed that the details on their website was incorrect. They agreed to change it and install it. However, I had to pay the difference between the two and wait a few weeks for it to arrive. I did think, as a matter of goodwill for my inconvenience ( as I had to be at home for both visits) they might have waived the difference in price.
May 8, 2026
Fair pricing
Fair pricing , helpful , quick delivery , on time , good communication , good installation .
Would recommend and use again .
Brighton branch .
Many thanks ,
May 8, 2026
Great advice and service
Great advice and service, with competitively Priced products. Delivery and installation was quick and seamless … couldn’t fault Carter's
May 8, 2026
Always go back to Carters
May 8, 2026
They ensure that any product purchased…
They ensure that any product purchased is installed and working before leaving
May 8, 2026
Good customer service
Good customer service with excellent advice and guidance. Quick delivery of new goods and removal of old. Prices comparable with bigger chains.
May 8, 2026
We visited Carters yesterday and…
We visited Carters yesterday and purchased a Bosch washing machine
Paul was a delight to deal with
Washing machine delivered today
The delivery guys really helpful and a pleasure to have in the house
Thanks Guys
May 8, 2026
Unprompted review
Unfortunate Situation repaired
My mother had a difficult experience with Carters initially, however the situation was restored to a much more positive one. Chris and Deano made all the efforts they could to rectify any problems. Thanks so much, your after sales care has been really good.
April 29, 2026
Unprompted review
Reply from Carters Domestic Appliances
Good morning, Mr Lindley,
We were very distressed to read your review on Trustpilot.
The person who gave you the gas fitter's number was obviously unaware that he has been on holiday for two weeks. This person is a third party gas fitter and not employed by Carters. Had you informed us he had not replied to your messages we would have supplied you with an alternate number.
We are renowned for our outstanding customer service and take any complaints seriously so would appreciate you contacting direct us so we can discuss this further. There is no way we would wish to think of your mother being treated other than with the greatest respect.
Best regards,
Carters
I went into the preston Road Brighton…
I went into the preston Road Brighton store on Monday and ordered a new chest freezer that I had seen online. A friendly chap on the desk ordered the freezer for me and arranged for delivery today (Wednseday). Today two strong chaps delivered my freezer to my flat. Packaging all removed and ready to plug and use. The two chaps installed the freezer into the space that I had cleared for it. It was a tight squeeze and there is no way I could have done it myself. So big thanks to the delivery guys and to the chap at the shop that ordered it for me. Really pleased with the product which is almost ready for my first froozen food delivery. I will definitely use Carters again for my kitchen appliences. Thank you. JC
March 11, 2026
Unprompted review
I had another amazing shopping…
I had another amazing shopping experience with Rob at Carters! 👏 Outstanding customer service and installation from start to finish. Didn't break the bank either - they price match the big retailers, so I saved some cash. I bought all my white goods and a Samsung TV from them, and I couldn't be happier. I highly recommend popping in and supporting your local store - the team are class and really know their stuff.
March 10, 2026
Unprompted review
Washing machine delivery & installation
I recently ordered a washing machine from Carters in Hayward Heath. The service was excellent. I chose to have my old washing machine removed & the new on installed. My utility room is tiny but the delivery man had no problem at all. Was extremely helpful & cheery. I wouldn’t use any other company for my electrical goods
February 27, 2026
Unprompted review
We appreciated the advice and…
We appreciated the advice and recommendations given to us by the two friendly members of staff. It really helped us to make the right choice about which washing machine to purchase.
October 25, 2025
Carters are helpful & professional, from purchasing to installation, would recommend them
 Went to Carter’s last week to look at washer dryers, go to Simon who was very helpful and professional, he advised the machine I required was in stock and they could install and deliver deliver the 18th February.
The guys delivering called me to advise they were on their way, Adam the fitter was very helpful very professional and Toby who came with him was also very helpful.
They made sure everything was working correctly tidied up & took away all the rubbish.
Would certainly recommend Carter’s friendly professional helpful everything you want from purchasing two installation.
I would definitely use them again
February 18, 2026
Unprompted review
Carters were friendly and professional
Carters were friendly and professional. The dishwasher is great. Thanks Carters.
January 25, 2026
Timely & efficient delivery.
January 25, 2026
No problem with delivery the company…
No problem with delivery the company was excellent with the advice.
January 25, 2026
Have bought from them in the past
Have bought from them in the past. Efficient, reliable and helpful when in store.
January 25, 2026
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