Ordered a week ago, paid extra for faster delivery. Items not arrived, no tracking numbers have been provided. No reply to my messages asking for tracking/updates Company now shown on site as ceas... See more
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Grate company and well set up very helpful and aswered all my questions about building a trike.
If your after quality genuine Sex Toys.... look no further! We ordered a Doxy Wand and couldn’t be more pleased with it. After receiving a Dodgy one from an eBay Seller, we was dubious again but we wa... See more
Company replied
I ordered over a week ago and paid extra for next day delivery. Nothing has arrived. I emailed several times and received 1 reply to say that because of demand they were running behind. I emailed a... See more
Company details
Information provided by various external sources
Carvaka Sex Toys UK. Choose from over 500 hand-picked sex toys & adult toys. Our range of adult toys & sex toys are available with free & next day UK delivery.
Contact info
Howard Centre, Paper Mill End, B44 8NH, Birmingham, United Kingdom
- 0121-356-6705
- support@carvaka.co.uk
- www.carvakasextoys.co.uk
3.3
Average
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent product I purchased,easy to…
Excellent product I purchased,easy to order and a good delivery time,highly recommended,will purchase more products in the near future.
November 17, 2019
Unprompted review
Bought nipple clamps and a butterfly…
Bought nipple clamps and a butterfly vibrator most recently, clamps are ok solid heavy chain but clamps are a bit weak, the vibrator is powerfully enough but heavy on batteries, and the battery case is a bit flimsey, overall though for 20 odd bucks for the 2 am pretty satisfied especially with the delivery time and the packaging
November 9, 2019
Unprompted review
Avoid
I opened a PayPal dispute, they replied & told me there had been a problem & my order had been dispatched that day. I had a dispatch email with a tracking link so more fool me I closed my dispute & trusted them & yet again...nothing. The tracking link is still showing that Royal Mail haven’t received an item despite them saying it’s been dispatched.
I’m past caring at this point, but avoid this company like the plague.
October 30, 2019
Unprompted review
Poor service and communication
Ordered over a week ago and delivery was meant to be 3 days ago. Provided with a tracking number that says Royal Mail don’t even have the item yet, and no response to emails I’ve sent asking for an update. Item or refund please.
October 26, 2019
Unprompted review
I ordered some products 3 weeks ago
I ordered some products 3 weeks ago. And still have no order. Was told it would be delivered this week. Still not arrived
October 25, 2019
Unprompted review
Even after numbers of times trying to…
Even after numbers of times trying to contact this. Company l still have not received the paid for product.
I have complained to paypal and will have to ask for reimbursement .
This company seems not to be trading
October 22, 2019
Unprompted review
Reply from Carvaka
Hi Paul,
We checked at our end but did not find any email correspondence with you. We also did not received any call from you.
Please note that the orders dispatch were delayed due to some technical issues at our end during last couple of weeks. We have now resolved it so your order was dispatched yesterday via royal mail and it will be delivered soon.
Please see the below tracking link of your order.
https://www.royalmail.com/track-your-item#/tracking-results/KT188468062GB
Regards
Carvaka Support
Good service
October 17, 2019
Unprompted review
Awesome service and delivery time
Awesome service and delivery time. Great product
October 17, 2019
Unprompted review
SCAM!!SCAM!!!SCAM!!!
SCAM!!! SCAM!!!SCAM!!
I bought something at this company and three days later someone wanted to steal my money, but luckily I always block the card for online payments when I don't need it. I'm not the first person they tried to rob. My bank reported it to the POLICE
Ps. Of course, my order did not arrive "technical problems" I ask for a refund.
October 16, 2019
Unprompted review
Reply from Carvaka
Hi Rico,
We have resolved the technical issue at our end now so we are back normal. All the 'On Hold' orders are dispatched already and will be delivered within next couple of days.
We cannot find your order from your name so can you please email us at support@carvaka.co.uk. We will make sure to look into your order and will send you the update regarding the delivery.
We are sorry to know that someone tried to steal from your card. However, we would like to assure you that we take full security measures on our website to make sure that the card details are safe and secure. Our customers are quite happy with the products and service.
Regards
Carvaka Support
I placed an order with them only to be…
I placed an order with them only to be told they are having technical problems and order will not be sent out till next week,which is quite strange I thought,I placed order on Fri 11 October by Visa debit card,checked bank account on Sat morning only to find out it had been hacked,someone had been ordering taxis in London through a company called KAPTEN LONDON they are a rival to UBER,VERY STRANGE DON'T YOU THINK,ihave emailed for a full refund but will wait and see
October 16, 2019
Unprompted review
Reply from Carvaka
Hi Colin,
Due to some technical issues, there was a delay in dispatching the orders in last couple of weeks. We also posted a message on our website on every page to make sure our customers see the message and are aware of the situation. As we have resolved the issue now so we are back normal and the message is removed from our website.
We are sorry to know that someone hacked your card and did some transactions from it. However, we would like to assure you that we take full security measures on our website to make sure that the card details are safe and secure. We have never faced any such issue. Our customers are quite happy with the products and service.
We also cancelled your order as per your request and had refunded you back and the money was credited in your account.
Regards
Carvaka Support
Haven't received items
October 14, 2019
Unprompted review
Reply from Carvaka
Hi Donna,
Your order was dispatched and as per the latest update, it is expected to be delivered today.
Please see the below tracking link of your order.
https://www.royalmail.com/track-your-item#/tracking-results/VB590440364GB
Regards
Carvaka Support
Item has not been delivered even though…
Item has not been delivered even though I purchase express 24 hour delivery with Royal Mail, not been provided with a Royal Mail tracking number.
October 12, 2019
Unprompted review
Delivered in time & as described.
October 9, 2019
Unprompted review
very good for your money
October 8, 2019
Unprompted review
Scam!
Nothing showed up, tracking shows Royal Mail never received anything, very next day after placing my order someone got hold of my card details and the card got cancelled.. have read other people with the same complaint about there card after dealing with this company. Will be contacting trading standards.
September 29, 2019
Unprompted review
Great product and prices.
September 15, 2019
Unprompted review
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