Ordered a week ago, paid extra for faster delivery. Items not arrived, no tracking numbers have been provided. No reply to my messages asking for tracking/updates Company now shown on site as ceas... See more
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See what reviewers are saying
Grate company and well set up very helpful and aswered all my questions about building a trike.
If your after quality genuine Sex Toys.... look no further! We ordered a Doxy Wand and couldn’t be more pleased with it. After receiving a Dodgy one from an eBay Seller, we was dubious again but we wa... See more
Company replied
I ordered over a week ago and paid extra for next day delivery. Nothing has arrived. I emailed several times and received 1 reply to say that because of demand they were running behind. I emailed a... See more
Company details
Information provided by various external sources
Carvaka Sex Toys UK. Choose from over 500 hand-picked sex toys & adult toys. Our range of adult toys & sex toys are available with free & next day UK delivery.
Contact info
Howard Centre, Paper Mill End, B44 8NH, Birmingham, United Kingdom
- 0121-356-6705
- support@carvaka.co.uk
- www.carvakasextoys.co.uk
3.3
Average
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good customer service
Very good customer service. Would buy of this company again.grrat product
January 9, 2019
Unprompted review
Reply from Carvaka
thanks very much for taking the time to leave this review Kevin - we really appreciate it!
Great sex with this dildo!
The dildo arrived beforè expected. Very realistic and far better than expected. We.enjoyed shaŕing the experience vèry much using this sex toy.
January 8, 2019
Unprompted review
Reply from Carvaka
thanks very much for taking the time to leave this review Jacquelynne - we really appreciate it!
Yep no doubt about it they are a SCAM
Yep no doubt about it they are a SCAM. I have just contacted my bank to have my £23.98p refunded, they also mentioned they have heard of this company before. They are registered as a marketing company, which is suspicious in itself. Steer well clear.
January 8, 2019
Unprompted review
Reply from Carvaka
Hi there,
Please email your details to support@carvaka.co.uk - we note that you have never bought anything on our website and you have left 2 reviews on Turst Pilot. The other review also alleges that another company is a scam. As we don't believe this is a genuine review, we will be contacting Trust Pilot to get your details to pursue this matter further.
SCAM SCAM SCAM
SCAM SCAM SCAM
Item not sent, this is a scam, phone number does not work and customer service does not work, have emailed them but nothing at all back,
January 7, 2019
Unprompted review
Reply from Carvaka
Hi Bill,
Our telephone number is 0121-356-6705 and our email is support@carvaka.co.uk - I am assuming you are calling from outside the UK maybe? If so, the number is 0044-121-356-6705
If you can please email us your full name or order number, we can check your tracking and update you on the status of your order.
As we are a legitimate company and we fulfill all orders on the same day (on orders before 3:30pm), we must politely request that you remove the statement that we are a scam as this is defamatory and factually inaccurate. We will of course ensure we understand where your order is and resolve this matter to your total satisfaction but as you can appreciate, a false accusation of being a scam is something that we couldn't leave go unchecked. Please remove that allegation and liaise with our support team who will be available from 9am GMT tomorrow.
Thank you.
Having ordered this item me and my wife…
Having ordered this item me and my wife were very excited to use this, when it arrived we opened the box and we were both very disappointed, great feel but very thin and not as described..its more like a pencil all i can say is i wont b ordering anything else and the lady in the video describing this must have very small hands... my wife was disgusted...... having had a email reply to resolve this issue i'm to hear anyrhing from you! Having measured this item it only has a 5 inch circumference No 13158 i ordered the 6.2 inch circumference although the item No is correct on invoive it seems obvious the wrong item was sent
January 7, 2019
Unprompted review
Reply from Carvaka
Hi there,
Thanks for your feedback.
We sincerely apologize that you didn't liked the product. We do take great care to photograph and video all products to help customers to make the most informed decision possible.
A detailed email has been sent out to you on your mail id. We will do our best to resolve the issue for you.
Regards
Carvaka Support
Happy partner
Hicvup with royal mail.not sellers fault. Overall pleased with service and product
January 6, 2019
Unprompted review
Reply from Carvaka
Hi Royston,
Thanks for your feedback.
We sincerely apologize for the delay in getting your order delivered to you. There was an issue with your order at Royal Mail's end which was sorted later on and they delivered the order to you but with some delay. Thanks for your understanding in this matter. We really appreciate this.
Regards
Carvaka Support
About my order
I havent received my order and I've been waiting since last month from the 17th that was when I was supposed to receive it but did not show and hasn't shown since and i tried to call but i doesnt work. I was wondering if you could help me on whats going on with that. I also think its been 24 days i dont know i really hope my order been sent out.
January 4, 2019
Unprompted review
Reply from Carvaka
Hi Rocky,
Thanks for your feedback.
We sincerely apologize that you still haven't received your order. Could you please email us at support@carvaka.co.uk with your order details and we will surely get the issue sorted for you.
Regards
Carvaka Support
Quiet efficient viberator
Good product which arrived at the time advised. The product performs very quietly which was the reason for the purchase.
January 3, 2019
Unprompted review
Reply from Carvaka
Hi Peter,
Thank you for your Positive feedback. We really appreciate it.
Regards
Carvaka Support
Packaging was awful
Packaging was awful, not even sealed!
Straight in the bin as was worried about hygiene
No receipt for returns
January 3, 2019
Unprompted review
Reply from Carvaka
Hi Lynda,
Thanks for your feedback.
Our packaging is completely secure and discreet. We have many satisfied customers who are happy with the packaging. We sincerely apologize if the parcel got damaged during transit.
We have replied back to your email few days back we are happy to offer you refund/replacement as per your preference.
Regards
Carvaka Support
Late arriving
Late arriving. Apart from that it, it was an OK service.
December 23, 2018
Unprompted review
Reply from Carvaka
Hi Spencer,
Thanks for your feedback. We sincerely apologize that you received your order with a delay. We always make sure to dispatch the order same day if ordered before our same day dispatch threshold. Any delay in delivering the parcel is caused by Royal Mail. We send all our parcels via Royal mail and they sometimes delay the parcels deliveries due to various reasons. As you can understand that this is not in our hands but still apologize for the inconvenience caused to you due to this and we hope that you are satisfied with the product.
Regards
Carvaka Support
Costumer service was Great and the…
Costumer service was Great and the product is good! Thank you. I will definitely keep buying products with you.
December 22, 2018
Unprompted review
Reply from Carvaka
Hi Monica,
Thank you for your Positive feedback. We really appreciate it.
Regards
Carvaka Support
Yes i will recomend you to all my…
Yes i will recomend you to all my friends only hope to recive my product before the 24. Then i would add a sixth star.
December 16, 2018
Unprompted review
Reply from Carvaka
Hi Martin,
Thanks for your positive feedback.
Your order will be dispatched today via Royal mail international standard shipping service which aims at delivering the parcels within 5-7 working days after dispatch. We hope you would receive your parcel soon.
Regards
Carvaka Support
Unnaceptable
Bought an item on the 8th. Its now the 15th. Not received item. Nor heard a word from carvaka. All I have is my PayPal receipt. No acknowledgement of my purchase at all let alone dispatch email.
Totally unacceptable.
December 15, 2018
Unprompted review
Reply from Carvaka
Hi Selina,
We sincerely apologize here for the delay in delivering your order. Due to holiday season, Royal mail is having some delays in delivering the parcels. Your order is expected to be delivered today. We have replied back to your email now providing you further information about your order.
Regards
Carvaka Support
Reply from Carvaka
Hi Mark,
Thank you for your review. We sincerely apologize that the product broke in transit. We had contacted you and offered you the replacement. Please reply back to our email so that we can proceed with the returns for you. We assure you that you will be provided with the best assistance.
Regards
Carvaka Support
Highly recommend this company good…
Highly recommend this company good service discreet packaging and good quality product at a good price.
December 12, 2018
Unprompted review
Reply from Carvaka
Hi Seany,
Thank you for your review. We are glad to know that you loved the product and service.
Regards
Carvaka Support
Very pleasant experience
My experience shopping with Carvaka has been very pleasant.
The packaging was very discreet, and the product is.....well, what can I say, it does exactly as it says on the box ☺️
December 12, 2018
Unprompted review
Reply from Carvaka
Hi there,
Thank You for your positive review here. Glad to know that you loved the product. Enjoy!!
Regards
Carvaka Support
Placed a order last week 14/11 paid for…
Placed a order last week 14/11 paid for next day delivery still not arrived 19/11.Sent 3 emails asking where my order is,with not one reply. Despite them claiming to respond within 2hrs.Avoid this company they are a complete fraud. Going to take legal advice next to claim my money back.
November 19, 2018
Unprompted review
Reply from Carvaka
Hi Anthony,
Our sincere apologies for the inconvenience caused to you due to the delay in delivering your order. We had received your emails and have replied to all of them. We would request you to check your spam folder in case they went in there.
Your order was dispatched on 14th Nov via Royal mail 24 shipping service. Unfortunately, we are experiencing some issue with Royal mail on all the orders that were dispatched on 14th Nov via Royal mail 24 and Royal mail 48 shipping services. The orders dispatched on 14th Nov are still not scanned by them and we are not sure the actual reason of the delay. We are in touch with Royal mail and are trying to sort this. We hope to find some resolution by Monday, 19th Nov. If the parcels are not scanned by Monday, we will issue full refund to all the customers affected due to this.
We do understand that this is not what you wanted and we are very sorry for that but we hope you would understand that this was not of our making. We are trying our best to resolve this issue. If this is not going to be solved today, we will issue you full refund tomorrow.
Again our sincere apologies for the inconvenience caused to you due to this.
Regards
Carvaka Support
New satisfied customer!
I'm a new customer. I was a bit perturbed by the negative feedback on Trustpilot. However I ordered some stuff the day before yesterday (after 4pm). Came promptly this morning as was described on their delivery/shipping policy web page. Very pleased with the service and the products. Will definitely buy from Carvaka again.
August 24, 2018
Unprompted review
I'm extremely frustrated.
I'm extremely frustrated.. I was supposed to receive my item by last Friday. Their website says "order complete," yet I have not received my item AND I was charged. I have no idea how to contact them, as there is no phone number listed on their site. I do not recommend and have no idea how to get this money refunded.
July 12, 2018
Unprompted review
Reply from Carvaka
Hi Laney,
Can you please email our customer support team on the contact us page of our website and we will investigate immediately. All our orders are tracked so we will find where the order is straight away. We just need to know your details. Email us and we will get sorted immediately.
Carvaka Support.
The website looked fantastic BUT...
The website looked fantastic BUT...
Delivery:I opted for a 24 hour delivery to be here by 1p.m. and it was here, much to my surprise after reading the rest of reviews on here.
Packaging: OK... erm... YES it was in a black packaging with a bit of bubble wrap BUT it was not in a box - so the mailman can very easily distinguish WHAT was inside the package. If you order from other well known brand u do get a BOX of contents - now if i was given a choice to have a box ( im willing to pay extra P&P charge) i would have opted for that option - now there is a "gift" option on the website so im not sure if u do get a box with that- if u do then it would a nobrainer especially if the package goes to the neighbors should u miss the delivery. And by the way bubble wrap makes no difference - u can still very easily distinguish the content.
Tracking: Please improve this and send an email with a tracking number once dispatched - this would save time for both parties (customer and your customer service) as im sure ur mailboxes get clogged up with tracking info requests. I requested a tracking number but received the reply 20 hours later once I already had the package.
June 26, 2018
Unprompted review
Reply from Carvaka
Hi there,
Thanks very much for such a considered and constructive review. We will discuss all your feedback and see how we can improve. Thanks again and I hope you enjoy your purchase :-)
Carvaka Support
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