Ordered a week ago, paid extra for faster delivery. Items not arrived, no tracking numbers have been provided. No reply to my messages asking for tracking/updates Company now shown on site as ceas... See more
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Grate company and well set up very helpful and aswered all my questions about building a trike.
If your after quality genuine Sex Toys.... look no further! We ordered a Doxy Wand and couldn’t be more pleased with it. After receiving a Dodgy one from an eBay Seller, we was dubious again but we wa... See more
Company replied
I ordered over a week ago and paid extra for next day delivery. Nothing has arrived. I emailed several times and received 1 reply to say that because of demand they were running behind. I emailed a... See more
Company details
Information provided by various external sources
Carvaka Sex Toys UK. Choose from over 500 hand-picked sex toys & adult toys. Our range of adult toys & sex toys are available with free & next day UK delivery.
Contact info
Howard Centre, Paper Mill End, B44 8NH, Birmingham, United Kingdom
- 0121-356-6705
- support@carvaka.co.uk
- www.carvakasextoys.co.uk
3.3
Average
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Never received item
Never received item
Said posted 24hr Royal Mail
Still nothing over a week later
Then got email saying given refund blaming Royal Mail.
Would not recommend.
June 14, 2018
Unprompted review
Reply from Carvaka
Hi Anna,
We dispatched the parcel on time with Royal Mail. They lost it. They have launched an internal investigation as they also lost several hundred other parcels that we dispatched. We share your frustration and are in the process of leaving Royal Mail as they consistently lose our parcels. We have refunded you in full as obviously this is not your fault. Apologies for the inconvenience here.
They failed to respond to Email…
They failed to respond to Email inquiries while filling my in box with theirs. No very responsive. Sorry.
June 11, 2018
Unprompted review
Reply from Carvaka
Hi David,
Thanks for taking the time to leave a review. We do endeavor to promptly reply to all emails and send very infrequent promotional emails but thanks for the feedback - we do appreciate it.
JOKE COMPANY........
Joke company..... You trust at your own risk I lost £50 and there not even showing any concern about it.. I am going to seek help legal if necessary.. I won't ever use these amateurs again...my advice is go to lovehoney or Ann summers they will not rip you off and then ignore you.... I may even visit there shop but probably find a field.....
June 3, 2018
Unprompted review
Reply from Carvaka
Hi Noel,
We share your frustration here. We dispatched with Royal Mail on 29th May by Royal Mail 48. Of course, it should be with you by now. We are investigating with Royal Mail - be assured if they have lost the order, we will refund or send a replacement.
Sincere apologies for the inconvenience caused here. Alas, when we hand the parcel to Royal Mail, we are dependent on them to fulfill. However, we take full responsibility if they have lost the order.
Carvaka Support.
A fantastic company to deal with
A fantastic company to deal with in ever possible way. Helpful and friendly. And after sales support have all been excellent. I would recommend Carvaka to any person
May 28, 2018
Unprompted review
Reply from Carvaka
Thanks very much Peter - we are delighted to read this!
Great website
Web site was good. Clear description of the items. Massive choice! Ordering was easy. Great follow up information on getting the best from your personal product. Would recommend this site.
May 17, 2018
Unprompted review
Reply from Carvaka
Hi William, we put a lot of effort into our guides so it is very encouraging to hear that you found them useful. Thanks very much!
Quick delivery and great products
May 14, 2018
Unprompted review
Reply from Carvaka
Thanks Mally - really appreciate you taking the time to leave this review!
Shipping took longer than expected
Shipping took longer than expected, closer to 2 weeks but other than that the products were good and good prices
Would order again
May 12, 2018
Unprompted review
Reply from Carvaka
Hi there, this is a very generous review so we appreciate it. We have had issues with shipping of late but are working with Royal Mail and feel that they are resolved finally. Thanks again as after a 2 week wait, we don't really deserve 4 stars!
Great value wife loves it nice soft feel
May 10, 2018
Unprompted review
Reply from Carvaka
Thanks Geoff - glad she likes it :-)
They use the wrong delivery people!
They use the wrong delivery people!! promised on Tuesday, and it is Thursday tomorrow!! Still not here...
May 9, 2018
Unprompted review
Reply from Carvaka
Hi Christine,
Sorry for the delay here. We did contact MyHermes and they advised that the delay was owing to the bank holiday Monday. Again, sorry for the inconvenience and I hope the toy was worth waiting for in the end!
Great product
Great product, girlfriend loved it. Would certainly use them again.
May 9, 2018
Unprompted review
Reply from Carvaka
Thanks very much for taking the time to leave a review Reg; we really appreciate it.
absolutely shocking delivery service
absolutely shocking delivery service. I have been waiting 2 weeks now and Carvaka have asked me for a review on their service and i still haven't received my purchase. lets hope carvaka get in touch instead of trust pilot and apologise for their terrible delivery service. Sorry i cant review the product because I am still waiting. I would suggest to use a different company if you need a quicker deliver than 2 weeks and still waiting.
May 7, 2018
Unprompted review
Reply from Carvaka
Hi Sue,
This is terrible. I checked your tracking number and see that your parcel is en route. I am going to contact MyHermes to investigate the cause of the delay. Very soory for the inconvenience.
Carvaka Suuport
Very poor delivery
Very poor delivery.
Said it would arrive by the Friday when I placed order on a Monday.
Been nearly a week and haven’t had no feed back from the company to say when my parcel is arriving.
Very poor communication.
But very quick to take your money out of your bank.
Shame on you!!
Placed order with love honey at the same time and received my order within 2 days ,and great communication every day to let me know about my order.
May 6, 2018
Unprompted review
Reply from Carvaka
Hi there,
I have checked your tracking number and see that the parcel is en route. I will investigate with MyHermes as to why the delivery was delayed. Sorry for the inconvenience.
Carvaka Support
I have not received my purchase and no…
I have not received my purchase and no reply to the reason why . Couriers have they have not been informed to pick up my order . Would advise not to buy from
May 3, 2018
Unprompted review
Reply from Carvaka
Hi Brian,
We did have an issue in March with Royal Mail losing over 300 of our parcels. We did make contact with all those affected in order to arrange refunds. If you didn't receive your refund, please contact our customer support and that will be taken care of. We have moved courier company since March and things are working smoothly again. Sorry for the inconvenience.
Elizabeth
Missing package and no replies
Ordered an item from them several weeks ago and when I ordered it the approximate delivery date was 14 March, almost two weeks ago and still I haven't received my package. I've called numerous times without someone picking up the phone, and sent two to three emails without a single response. For a company who is "fanatical" about their customer service, it's been some of the worst customer service I've ever seen. They have only replied to me on here and it was to make sure I understood thst it wasn't their fault...not to actually help me resolve my issue. It doesn't matter if I get my package or not. Will never use this company again.
March 26, 2018
Unprompted review
Reply from Carvaka
Hi Logan,
We are very sorry. We are utterly swamped. All our parcels since 13th March have gone missing. Royal Mail is investigating. We have now changed courier company. I encourage you to check Royal Mail's Trust Pilot score.
We are doing our best under extremely difficult circumstances. We have over 300 parcels delayed / lost by Royal Mail. Something has clearly gone terribly wrong. We are dealing with the fallout as best we can. While we do, we have changed courier company as we agree that this can't continue.
Carvaka
Faulty device
Item I bought was faulty, does not switch on, the batteries I purchased to come along with item was not included in the package and also the back of the device does not close properly so it keeps slipping off! sadly my review is a thumbs down
March 12, 2018
Unprompted review
Reply from Carvaka
Hi Maxine, we will contact you directly to arrange a refund or replacement as per your preference. Sorry about the inconvenience here.
Elizabeth
Shocking service
Shocking service
Placed an order on the morning of Friday 2nd March , paid extra for
Royal Mail Special Delivery Guaranteed by 1pm with Saturday Delivery
I’ve not received my order , which is very very disappointing , The whole purpose of buying from your website was that you offered a Saturday delivery service , Which in my opinion seems to be false advertising on your part.
Can I ask why a tracking ref wasn’t added to my order , so I’m able to track my order .
This is a shocking way to run a business .
March 3, 2018
Unprompted review
Reply from Carvaka
Hi there Jay Jay. First off, we sincerely regret the disappointment caused here. Our warehouse was open and operational yesterday as normal with staff going to great effort to brave the elements to make it in. Unfortunately with large parts of the UK covered in several feet of snow, Royal Mail services were severely disrupted and so they didn't come to our premises to collect our orders as normal. We endeavored to deliver the parcels directly to the post office but none were open.
We will refund the price paid for Saturday delivery as a token of our regret. However, in fairness, I believe this review is very harsh given that the weather is totally out of our control.
Fantastic customer service
Fantastic customer service. Kept me informed every step due to a delay in delivery this at was not of the company's making but that of the UK postal service. This does not in any way reflect on Carvaka. Their prices are competitive and the product descriptions were really helpful. No qualms about purchasing from them again.
February 18, 2018
Unprompted review
Reply from Carvaka
Thanks very much Mark. Thankfully our issue with Royal Mail has now been resolved. Really appreciate you taking the time to write a review!
Good quality for good price :)
February 17, 2018
Unprompted review
Reply from Carvaka
thanks very much Anna - we keep our margins very tight to ensure our customers always pay less!
I recommend 100%
February 16, 2018
Unprompted review
Reply from Carvaka
Thanks very much Sylvia - much appreciated!
Great experience overall
Great service, great price and quick delivery to New Zealand. Couldn't believe how good shipping was.
February 11, 2018
Unprompted review
Reply from Carvaka
Thanks very much Brendon - delighted that you chose Carvaka!
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