The Casting Collective Reviews 

179
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and supportive, making interactions pleasant and productive. Many people highlight the exceptional service, noting the efficiency and ease of their overall experience, with clear communication and well-organized jobs. The booking process is straightforward, and the user-friendly website allows for easy profile management and payment control. Payments are prompt and accurate, often processed quickly, which is a significant positive for many users. However, some people were dissatisfied with the lack of job opportunities, experiencing frequent last-minute cancellations and feeling that their profiles were not adequately reviewed.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the agency's... See more

Payment

Reviewers mention positive feedback about payment, highlighting that payments are prompt, accurate, and... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease of use and organization.... See more

Booking process

Customers had positive experiences with the booking process, describing it as straightforward, convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The agents at Casting Collective have booked me for a wide variety of amazing jobs in film and television. The process is easy, and the team is comprised of friendly, helpful individuals who want t... See more

Company replied

Rated 5 out of 5 stars

Having done SA work, on and off, for forty years now, I find the Casting Collective friendly, helpful and easily approachable, and if there are any issues or queries they are soon answered. I have bee... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Casting Collective since 2010, and I truly appreciate everything the team has done for me over the years. They’re always friendly, professional, and a real pleasure to work with. I’ve h... See more

Company replied

Rated 5 out of 5 stars

I joined Casting Collective last year after a friend recommended them, and it’s been fantastic! I’ve had a mix of one-day jobs and a brilliant nine-day film shoot, met some amazing people, and always... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

Started in 1999, The Casting Collective are the UK’s most reliable and successful casting agency. Providing Supporting Artistes and Walk Ons for film, television, commercial, photographic, corporate, pop promo, promotions, new media and voice overs. O...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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No recent history of asking for reviews

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4.7

All reviews

(179)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

If Casting Collective is the door….patience and flexibility is the key.

I’ve been on the books of casting collective for 3 years and had my first opportunity today. Some people may say 3 years is a long time, but to be honest take 1 year off for the pandemic. In that time I have been patient, confirming my availability if they’ve come up or declining ones in which I knew I wouldn’t be suitable (I don’t have much hair 😀). At times I’d be released and that’s fine too. I didn’t expect to make a living from this so continued my life as normal but always ready to be flexible. When a major one came up last year it was all a go for me until the lockdown occurred right after my costume fitting. But it was an experience and I met a few good people while I was there. I was still paid for the time I was there and it enough for a weeks shopping! Like I said I don’t expect to make a living and as extras (or supporting artists) why should you. Patience is the key.
I accepted another one after 16 months and after a 2 day delay because of the hot weather it was all go. Time to be flexible. Laura probably works her socks off but some reviewers may not see that, instead looking for the end result. Once I was booked on everything went smoothly, my willingness to be flexible playing its part and Laura and her team doing the rest. The instructions she gave were clear, precise. What would be expected of us on set was explained clearly. Even a choice of dinner options was offered. On set, everyone was friendly, polite, respectful, made sure we were comfortable (and well fed), patient, understanding (when I arrived a few minutes late) and most of all….flexible. I had some advice from a friend in the film industry who advised me of certain protocols and what to expect, so I came prepared. But from the moment I arrived to the moment I left everyone in the crew treated us well. Today went smoothly and as my first and only casting as an extra, this would probably be one of the good days. I don’t expect it to always be as good as today, but I do know that Laura and her team will work as hard as humanly possible to try and get us the roles they feel is suitable and then to ensure we are prepared. It’s just up to us to be patient and flexible. Thank you all 👍🏿

July 27, 2021
Unprompted review
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Reply from The Casting Collective

Hi DVX,
Thank you for your review and your continued hard work and patience. TeamCC

Rated 5 out of 5 stars

A Good Reputable Agency

To be very frank, CC are one of the better agencies. Trustworthy and reliable. I've been signed up with them for over 5 years. They are professional, and they are always on it with being in the run in for jobs, sometimes for some very big productions, others with a massive buyout fee (i.e commercial). You know that they are actively busy, as you frequently get contacted by various of their bookers for jobs, sometimes in the same day! Yes, there are lots of 'releases' but it's not personal, it's just the way the industry works, you will get that at any good agency. They have at least put you forward, as it's their job to do. They present the artists to the production company. Their payments are timely and you never have any issues with being paid what you're owed. If you have any issues, someone will get back to you via email asap, at least you know your emails aren't being ignored. As someone who is well versed in being a supporting artist for various agencies, and now do this kind of work full time, please take my word for it. They are worth signing up with.

June 26, 2021
Unprompted review
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Reply from The Casting Collective

HI Kibibe, on behalf on all at TeamCC we'd like thank you for the great 5 star review and helpful insights to the community.

Rated 5 out of 5 stars

i have worked for casting collective…

i have worked for casting collective now for a few years, and to be totally honest, they have been amazing "
i have been in some amazing productions,
harry potter, solo( star wars),the huntsman, the foreigner ,jackie chan The huntsman, chris hemsworth, i was in the film ,The counceler, Ridley scott"film while i was there ridley scott asked me to do a scene for him , so i'm also in the trailer for the film , plus the new black widow" and many more , the guys in the office , do a great job for me,, i am very thankful,
for casting collective,,

June 25, 2021
Unprompted review
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Reply from The Casting Collective

Thanks Jaey for the great review and for your hard work TeamCC :)

Rated 1 out of 5 stars

MOST DEFINITELY A NO NO

Wow. I was just about to sign up with them but after reading how they treat their Artists, I think I rather spend my money somewhere else. They must have forgotten that their clients are actually their Bosses and not the way round.

May 1, 2021
Unprompted review
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Reply from The Casting Collective

Hi Giorgio,
We were sorry to read this. We've been providing extras across the UK since 1999. Our relationship with supporting artistes has contributed to our success in the industry. We work hard on their behalf and have invested in maintaining good communications. In truth, we all rely on each other. It's been a tough year or so and we're proud of the work our bookers and artistes have done during this time. Also, as a footnote we never ask for payment upfront. Our admin fee comes out of the first paid job in your12 month registration period.
All the best TeamCC

Rated 5 out of 5 stars

Unbelievably hard working & organised.

My first ever experience of film work.
Laura Sheppard at Casting Collective must be one of the hardest working people on the planet. Despite being messed about something rotten by an ever-shifting filming schedule, she never left me in any doubt when I had to be where: texts at 6am, phone calls at 11pm... and always with good humour. Very impressed.

April 29, 2021
Unprompted review
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Reply from The Casting Collective

Hi Garry,
Thanks for the great review. Changing film schedules can be very frustrating. We appreciate your flexibility and thank you for your hard work.
All the best TeamCC

Rated 1 out of 5 stars

Never hear back, photos rarely accepted

I am disappointed with Casting Collective. I first used them a couple of years ago, and would get emails and texts at the last minute asking if I was available for a job the next morning. I would reply 'yes' and then hear nothing back from them at all.

After some time and in-between jobs I decided to give them another go, recently updating my profile. Ironically, I had more information and photos then before, but I was told my photos could not be accepted. I think CC need to consider that 1. We are in a pandemic, 2. We are in lockdown and 3. Many people are living alone or self-isolating, so it is less easy to get i.e full body professional photographs, wearing a suit, if you do not have the professional tools or another person to take them for you. If they want recent and accurate pictures, 'selfies' or pictures taken in a mirror should be acceptable under extraordinary circumstances, unless they want me to do what many others seem to do and upload photos of myself from five years ago.

February 23, 2021
Unprompted review
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Reply from The Casting Collective

Hi Jonathan,
Thanks for the feedback. The film industry is very fast paced with frequent changing schedules. We appreciate this can lead to frustration and disappointment for an artiste. But, short notice work is often unavoidable - background artistes have to have a high degree of flexibility. This coupled with keeping profile photos up to date is key to getting more work. However, photos do not need to be professional - infact we suggest avoiding professional photos. Most productions like to see selfies. But it's important there is no phone visible - so no mirrors. They must be of you and - just you. We have lots of detailed guides and hints on how to get acceptable photo uploads in our Knowledge Centre.
All the best TeamCC

Rated 1 out of 5 stars

Unreliable and sneaky

Unreliable, sign up with other agencies, do not rely on them. You can get tons of offers by emails and not 1 day of work. Run....

December 11, 2020
Unprompted review
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Reply from The Casting Collective

Hi JB,
Sorry you didn't get any booking with us. Being an filmextra is not easy. We don’t pick, we present artistes for jobs they are suitable for. The production picks from our suggestions. The truth is the industry often demands lots of suggestions for productions. This can feel like you often get asked for availability which don't always translate to bookings. We know its frustrating.
Sure, it isn't for everyone and it difficult to rely on especially if you don't have flexibility. But if you do, being a supporting artiste can be a great side hustle, and some make a good living from it.
All the best TeamCC

Rated 3 out of 5 stars

Casting Collective are one of the…

Casting Collective are one of the better agencies the don't promise or offer a lot, but it seems the more you reply the more you are offered but don't get. The £75 registration fee is questionable as artists have to pay for their pictures, DBS checks and other things so it is easy money for the agency just in book fees.

November 9, 2020
Unprompted review
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Reply from The Casting Collective

Hi Matthew,

Thanks for your feedback and continued support. We were sorry to read it feels like the more you respond to offers the less you get booked on. This is not our intention. Our bookers work very hard to select and submit artistes for a production to select from. But, the production makes the decision whether to book an artiste.

The annual admin fee to be on our books covers the cost of hosting the artiste's profile, photos. As well as making and recording identity checks. We discourage paying for professional photos. We would reccommend you use your phone to take and upload your photos. As part of this the artiste is available for frequent online searches by productions. We can also include the artiste when creating casting books to send over to productions. We feel it is a fair rate for the work involved and as you know it is never taken upfront.

All the best Team CC

Rated 1 out of 5 stars

Unprofessional, use another casting company.

I have been registered with casting collective for about 3 years now and in that time have not received any work whatsoever. I have however been strung along on numerous occasions with the possibility of work. They will ask for your availability for a particular filming day/days, usually over a month in advance. They address the email to you and try to make it seem personal as though you have been chosen particularly from the books; when in reality it is an automated email sent to thousands.You are told that if you accept that you must keep all these dates free plus the costume fitting days. This has happened to me countless times and I have kept these dates free and been strung along, sometimes only at 11pm the evening before the fitting receiving an automated email saying "sorry you haven't been chosen this time" I believe casting collective knows this much earlier but withhold this information to keep a reserve of people on their books just in case the casting director decides they need any more at the last minute. It really is very unprofessional and a poor way to treat people.

They also frequently request availability in the early hours of morning when there is no public transport and make it clear that there will be no car parking provided, no transportation costs covered and no accommodation. Often, this is also in a completely different city to the one in which you live. The pay is not good to begin with and I fail to see why anyone would bother if they had to pay to get a taxi to the set at 3 in the morning. Casting collective will then proceed to take 15% + VAT from your wages plus an annual admin fee of £20 (£75 in London) off your first days pay! So even if you did ever manage to be cast in something I doubt you would even be earning minimum wage.

The final straw for me was recently being contacted for my availability for filming taking place in the North West. It would supposedly be a "high end" funeral scene. I initially accepted but have now been told weeks later that they have everyone they want and will now only consider people providing their own high end, all black funeral attire. So in order to be considered you must waste your own time getting dressed up in said outfit, then take photographs of your outfit, hair, and makeup and send them off whilst being thankful for the very slim possibility you might be chosen as a last resort.

Trying to contact anyone from the casting team with any queries is pointless, you will get no response.

My advice is don't use this company unless you want to be messed about and have your time wasted. I feel they take advantage of people who are trying to get into the film industry. Do your research; there are other more professional casting companies out there.

February 14, 2020
Unprompted review
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Reply from The Casting Collective

Hi S.O,

Sorry it didn't work out for you with us. For sure, it is not easy to be a film extra. Filming schedules can be very fluid, often at unsociable times. and often at short notice.

It is not unusual for a production to also ask for a specific look in a photo as part of the casting process. Although we don’t ask anyone to pay for photos. Good quality snaps taken on an iPhone are fine.

As the agency we don’t pick artistes for each job, we present suggestions to the production to pick from. We request an artistes availability if they match the brief. But the production always makes the final decision whether to book you or not. We know the process can feel frustrating. A level of resilience and flexibility is required. This means its not for everyone.

All the best TeamCC

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