Wilson Plumbing and Heating Ltd Reviews 

474
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, helpful, and efficient during every single service visit. People deeply appreciate the prompt arrival times and the clean, tidy manner in which all the plumbing work is completed. Consumers also note that office communication is fantastic, providing helpful annual reminders and seamless coordination from start to finish. Many reviewers express complete satisfaction with their new boiler installations and regular maintenance services performed over the years. They are always happy to recommend these trustworthy professionals to anyone needing reliable plumbing and heating assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional team... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Wilson Plumbing installed our new boiler two years ago along with a Hive thermostat system. Paul came out to do its annual service. Cleaned the internal parts, checked its efficiency and checked the t... See more

Rated 5 out of 5 stars

Fantastic service, very fast response with Craig Wilson responding to our heating problem within hours of asking for assistance. Craig diagnosed our problem and gave us options to consider within a sh... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(474)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HIGHLY RECOMMEND

Tony Walton
Thank You to Craig and his Team Ross,Ryan and Nick for an outstanding Professional job replacing our Radiators and Boiler
Would highly recommend them

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

New Boiler Fitting…

Craig explained all options clearly regarding fitting a new boiler, chose to go ahead and work commenced only a week later. Ross fitted the boiler, removed the old cylinder and loft tanks, laid new pipework and was always friendly and polite. All work completed to an exceptional standard and any mess cleared away before leaving. Couldn't be happier with the results. Big thank you to all the team at Wilson Plumbing and Heating.

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Promt and professional service

Boiler developed a leak so contacted Wilson Plumbing and Heating. They came the next day at a time convenient to us and provided a very professional service. Would not hesitate to recommend and my home is warm and cosy again!!

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Very professional, speedy and friendly boiler service and radiator installation. Team turned up on time and did a great job. Great communications from the office throughout too. Would recommend!

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Professional service

We use Wilson Plumbing to maintain the boiler at our holiday lodge and cannot fault the service. They turn up when they say they will and carry out the work in a professional, courteous and efficient way. Thanks to Paul for confirming everything was in order today.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

We would highly recommend

Following the moving and replacing of radiators by Wilson Plumbing & Heating, Redcar, we would highly recommend the company. Excellent service. Good value for money. Great communication. Hardworking lads. Problem encountered solved quickly. We will definitely use again should we have any further plumbing / heating work that needs completing. Thank you!

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Within 24 hours we had a new boiler up and running and was fair priced. Ross was a great help showing us how the system worked and was quick installing the new system.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Plumbing and Heating Company. Craig was extremely professional and…

Craig was extremely professional and helpful advising us about our options for a new boiler. He took the time to explain the whole process. Ross who carried out the work was also extremely professional and a very focused, efficient and knowledgeable engineer. He kept us informed throughout the process and was always courteous and friendly. We would highly recommend Wilson Plumbing and Heating.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company, highly recommend

I found Wilson Plumbing and Heating Ltd to be an excellent, very professional company, I would not hesitate to recommend them.
Going forward they are the only company I will use.
Ross and Nick were very skilled, I had a replacement boiler fitted and some complicated pipe work and a sink moved, the result was excellent. Highly recommended.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish!

From our initial contact with Craig the whole process was completed very quickly, from diagnosing the problem to installing a new boiler. Ross arrived exactly when he said he would and was very professional and friendly. He worked very quickly and tidily, and left the place spotless. He also took the time to explain the new boiler controls and thermostat. We were left with a file with all the necessary paperwork and instructions in. Excellent service, can't recommend highly enough

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you to Wilsons Plumbers…

Thank you to Wilsons Plumbers Dormanstown for their quick response to our request to have our boiler serviced/repaired Also to Paul Thompson service engineer for his respectfulness ,professionalism ,and efficiency in completing the job

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

I've used Wilson multiple times and…

I've used Wilson multiple times and every time they've been exceptional.
Ross is an assett to the team and has been out the last two times, hes polite, friendly and efficient. We moved in to a bungalow that had the hot and cold back to front (not ideal having a hot toilet triggering the boiler whenever you flush!) He managed to remove the tiles obstructing the pipes neatly, squeezed himself into a gap and put it the right way!
Absolutely cannot fault their professionalism as a company.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler serviced

Boiler serviced, engineer very courteous and knowledgeable as always a great service provided.

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler installed by Ross completed…

New boiler installed by Ross completed with great efficiency. He and his mate worked tirelessly and finished the job within the allocated hours. These are two of the best workers I have seen in a long time. Very highly recommended.
BB

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler and Gas line installation

Had a new boiler fitted last week by Ross. Very neat job, he rectified some problems done by a previous installer, a pipe was not fully soldered and was potentially leaking gas!

Also had new gas line and regulator installed by Ryan, again very neat job.

Start to finish everything was done in 5 hours. Great service, highly recommended.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Yesterday I had a water leak wetting…

Yesterday I had a water leak wetting the wall of my dining room. I rang Diane and she helpfully sent an engineer within the hour to my address. Ross the engineer saw the leak was from under the bath so had to remove part of the side. The leak stopped, I had water for the evening and further damage was reduced. I can't thank them enough!

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Great service we only contacted them on Wednesday to supply and fit a new shower ours was leaking they had the job finished on Friday lunchtime no mess good workmanship by Ryan overall a 5 Star service.

July 16, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look