Wilson Plumbing and Heating Ltd Reviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, helpful, and efficient during every single service visit. People deeply appreciate the prompt arrival times and the clean, tidy manner in which all the plumbing work is completed. Consumers also note that office communication is fantastic, providing helpful annual reminders and seamless coordination from start to finish. Many reviewers express complete satisfaction with their new boiler installations and regular maintenance services performed over the years. They are always happy to recommend these trustworthy professionals to anyone needing reliable plumbing and heating assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional team... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Wilson Plumbing installed our new boiler two years ago along with a Hive thermostat system. Paul came out to do its annual service. Cleaned the internal parts, checked its efficiency and checked the t... See more

Rated 5 out of 5 stars

Fantastic service, very fast response with Craig Wilson responding to our heating problem within hours of asking for assistance. Craig diagnosed our problem and gave us options to consider within a sh... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

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4.8

All reviews

(474)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company that put customers first

This company was easy to arrange a boiler service with. Steve the gas service engineer came on time, he went through the whole boiler in detail ensuring it was functioning safely. He was extremely knowledgeable and was happy to give advice about all aspects of the boiler. Steve is a credit to his company, polite and professional. I would highly recommend this company who needed a reliable and competent person to service their gas system.

January 24, 2023
Unprompted review
Rated 4 out of 5 stars

A Reliable and Efficient Boiler Installation

Wilson take pride in their customer service, and all my inquiries were dealt with promptly. The heating engineer was courteous and efficient. My new boiler was installed to a high standard and all rubbish was removed when the job was completed.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent service by Paul

Paul arrived on time despite the frosty morning and did an excellent job. His communications were excellent . He was a neat and tidy worker and went out of his way to ensure that doors were opened and closed quietly and that any disruption was kept to a minimum.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Contacted Wilson plumbing to remove an…

Contacted Wilson plumbing to remove an old boiler and refit a new one in the garage. They provided quotes and explained options clearly. They accommodated for us going away with a range of installation dates.

Ross & Nick installed the boiler. Excellent service throughout. Punctual, efficient working with all mess cleaned up after. Trustworthy enough to leave with house keys if you do need to go out. Would recommend to anyone looking to have boiler work done.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

No heating, no problem!

I was experiencing problems with my boiler recently which prevented me from having any heating or hot water. After ringing Wilson’s and explaining my situation (having a young child) they were able to send an engineer to assess the boiler the same day. Parts were fitted the following day and heating restored! Fantastic service, and very competitively priced.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Wilsons

Paul arrived bang on time and started the boiler service. He identified a problem with a worn seal, showed me the defective part, then asked if I wanted him to replace it straight away quoting me the price. As he carried spares on the van he replaced the worn seal and gave the boiler a clean bill of health.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great service received from Paul today. He arrived right on time and had the boiler serviced in no time at all. He gave an honest review of my boiler and what work needed completing. I would highly recommend and will be calling on Wilson Plumbing and Heating Ltd again.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Paul arrived on time and was very…

Paul arrived on time and was very professional. After servicing boiler and fire explained in terms we could understand how much gas and how efficient they were.
Wouldn’t hesitate using them again.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Wilson Plumbing & Heating…

I have used Wilson Plumbing & Heating for 12 years. They provide an estimate which turns out to be the same as the final bill. Ross has completed a complicated job for me uninstalling solar panels & putting in a new combi boiler with minimum disruption. I can recommend this firm.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent firm to deal with.

This firm was recommended to me and I couldn’t be more delighted with the service I have received. I had a new boiler fitted and I was very impressed by the professionalism, efficiency and friendliness of Wilson Plumbing and Heating. Ross turned up when promised and did an excellent job. Even the paperwork was presented to me in a folder! I will certainly be recommending this firm to my friends.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Top notch service.

Prompt service. Nothing was too much trouble. Very efficient and thorough and dealt with all my issues with my Worcester Greenstar Heatslave II oil boiler. Would thoroughly recommend and Wilson Plumbing & Heating Ltd are now my new “go to” guys.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Many years of great service!

I’ve been having my boiler serviced for many years by Wilson’s and I always will. Engineer Paul called today, bang on time. He’s always clean and immaculately dressed. He’s friendly and knowledgeable and gave me a print-out of my boiler’s performance. An excellent company. Thank you.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service in every way

This is the first time I have used Wilson Plumbing and heating. Craig came to survey our boiler that was failing. His advice and knowledge was excellent.
Our new boiler was fitted two days later by Ross. I couldn't fault Ross's workmanship and he was polite and helpful. A minor issue with a supplied part was sorted quickly and to our satisfaction. The contact from Diane in the office was superb. Thank you Craig, Diane and your fantastic team.

October 19, 2022
Unprompted review

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