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Rated 1 out of 5 stars

Catastrophic The worst banking service I ever used. Run away from them, The system is unreliable, the fees are high, and most importantly, the support provided is shockingly poor. Run Away !!!

Company replied

Rated 3 out of 5 stars

It is totally impossible to get hold of this company! They ignore emails, phone calls, and never call if you request a call back. My card balances went to zero and I have no way of getting this re... See more

Company replied

Rated 1 out of 5 stars

Its my opinion that Centtrip allowed a fraudulent vendor account to be set up. Their senior account manager confirmed the vendor to us. My company lost a total of $70,000 in business income and Centtr... See more

Rated 5 out of 5 stars

These guys are serious about FX and know what they are doing. Their functionality on both the app and web site is leading edge and unparalleled elsewhere. They also always give you the best rate, I'... See more

Company details

  1. Financial Institution

Information provided by various external sources

Market expertise and fintech delivering award-winning intelligent treasury management platform for travelling crews.


Contact info

2.2

Poor

TrustScore 2 out of 5

80 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The best F/X provider I have used

The best F/X provider I have used. The account is easy to set up and once in place the rates offered are unbeatable. I would definitely recommend a Centrip card/account to anyone that needs to use or send foreign currency. 10/10

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

The team at Centtrip are great

The team at Centtrip run a great business - they provide the tightest of prices when converting currency and as the card is a MasterCard it’s easy to use anywhere in the world.
I have a good friend in the music industry and he tells me that they’re particularly strong and efficient in this area too.
I never go to the airport without my Centtrip card!

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

Beware of sending money to Centtrip

Its my opinion that Centtrip allowed a fraudulent vendor account to be set up. Their senior account manager confirmed the vendor to us. My company lost a total of $70,000 in business income and Centtrip is claiming they are not responsible for our loss. We are now seeking legal recourse.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Super easy to use

Super easy to use. I see a few reviews of people leaving bad reviews, I dont know why.. its easier than A,B,C...
Its simple to buy currency and then place it on your card to use in which ever country you visit.

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

Very Poor service

Very Poor service, cost me money dealing with this company. errors that shouldn't be happening form a company in this field.
Would look elsewhere.

January 7, 2020
Unprompted review
Rated 1 out of 5 stars

Foreigners not welcomed.

Foreigners not welcomed.

I have applied to open an account with them, sent all the documentation ( UK driving license) and received an email from them saying that my application was unsuccessful with the following message.

Unfortunately, based on the details you have provided, we are unable to open an account for you.

I’m not british, I’m European. So I don’t recommend this company, I will report to financial authority as there is no explanation why, nor which documents is missing if this is the case.

October 15, 2018
Unprompted review
Centtrip logo

Reply from Centtrip

Hi Jo, I am sorry to hear about your experience. Please contact me on +44 (0)20 3735 1735 and ask for Natalie, Head of Operations, so I can look into this for you. Thank you.

Rated 5 out of 5 stars

I've had a Centtrip Card for some years…

I've had a Centtrip Card for some years now and found it an excellent product. What particularly impresses me is how quickly minor problems or uncertainties are dealt with: an email invariably prompts an immediate amd helpful response.

September 5, 2018
Unprompted review
Rated 5 out of 5 stars

Very professional

My wife and I have had accounts with Centtrip now for nearly 3 years. and there service has always been fantastic.
Example: On a small Greek island, the ATM swallowed my card and then promptly packed up altogether. The local bank was useless, said I should phone their outsourced iT maintenance company (!)

I called Centtrip, they confirmed nothing had been debited but they could see the failed transaction. They immediately cancelled the card and transferred the Euros and US$s that were on it back into GB£s (at the spot rate of course) and loaded it all back into my UK bank. All done in minutes, with a new Centtrip waiting for me on our return. No drama, no fees, just excellent service.

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I have been with Centtrip for just under half a year now and I don't know how I could live without it. The multi-currency account and wallet makes buying currency (at the market rate no less) extremely convenient and stress free, payments are done quickly and travel has just been made easier as I can now load foreign currencies onto my wallet and use it as if I had a local card. On top of all this, their customer service is second to none, everyone I have talked to has been incredibly helpful, efficient and it's actually been a pleasure to get in touch with them. Couldn't recommend Centtrip more!

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Thankyou Centtrip! 100% Recommend!

I have been with Centtrip for 2 years now and have had the most positive experience I could have hoped for with a bank. Not only does the multi currency account fit my lifestyle perfectly, the ease of using the app and the efficiency and helpfulness of the customer service team totally exceeded my expectations from day one with set up and consistently since.

On a more personal note; I had been involved in an internet scam in which a significant amount of money was transferred and I thought that as it was my mistake and trusting nature that put me in the situation in the first place that it would be completely written off, nope! Centtrip from day one listened and put in the leg work to ensure that the money was able to be returned to me as well as checking in with me regularly with updates and reassurances and quite honestly restoring my faith in humanity and corporations. Thanks so much to the Centtrip employees involved in helping me (you know who you are). I and every one I know using Centtrip have had nothing but positive experiences, no reservations in recommending!!!

July 20, 2018
Unprompted review
Rated 5 out of 5 stars

Always forget to put the reference!

Always forget to put the reference when transferring money to Centtrip! Sam is always able to sort it out for me. No issues with this company, exchange rates are great, cards are easy to use and work in 90% of the places I go. New contactless cards are a bonus. I have recommended Centtrip to work colleagues and business partners and will continue to do so.

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

Customer service was second to none

Customer service was second to none. We had issues with our cards and Jack responded to our E-mails in a timely manner and was able to answer our query’s efficiently and resolve the issues.
Jack was professional and friendly throughout our interactions and in our opinion he is a credit to the company.
Thank you Jack.

May 2, 2018
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy and friendly, very professional.
Jack Hodgkin helped a lot to solve all my doubts and made me things very easy with prompt answers.
Thank a lot!
Luca

April 30, 2018
Unprompted review
Rated 5 out of 5 stars

CENTRIP, the PERFECT card for those who travel.

CENTTRIP is the perfect card if you are busy travelling around the world. It is really easy to use, it looks smart, has the best rates available and it makes an impression when you do your payments.
Im really impressed by the service and as a result I have recommended CENTTRIP to friend and colleagues. My customer relation guy, Mr. Hodgkin is always available, calls back immediately, transfer funds on a blink of an eye and follow up immediately after to see if all is good, this are all key qualities that is hard to find in any other financial services.
As a result, I will continue recommend CENTTRIP through my network.

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

They are the best!

They are the best!
Centtrip always go the extra mile to keep their clients happy.
Centtrip staff is the best, they are very friendly and the most important: they are very patient, we as clients are no experts in their field so they take all the necesary time to explain everything until we understand 100%.
And last but not least, the cost of Centtrip's services is one of the lowest or at least very competitive.
The clients really get a lot of value with Centtrip.

March 16, 2018
Unprompted review

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