chaiiwala.co.uk Reviews 

202
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently highlight the staff as professional, friendly, and very helpful, contributing positively to their visits. People often enjoy the food, with specific items like paani puri, samosas, and chai receiving praise for being delicious and well-prepared. The cozy atmosphere and cleanliness of the locations are also frequently mentioned as positive aspects of the experience. However, some customers also noted inconsistencies with service, including instances of being ignored or experiencing unhelpful staff. Reviewers occasionally reported issues with product quality, such as drinks being warm or underfilled, food served lukewarm, or small portion sizes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting many individuals for their... See more

Service

People report ambiguous experiences with service, with some customers praising exceptional and quick service... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising items like the "Karachi Bun,"... See more

Quality

Customers had ambiguous experiences with quality, with many praising the delicious food, outstanding flavors,... See more

Location

Consumers find location to be ambiguous, with some reviewers having positive experiences at specific branches... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Aberdeen Union Street - generally nice place to visit for something a little different, it's more like an Indian cafe that a restaurant but there's still a decent amount of the menu to choose from inc... See more

Rated 4 out of 5 stars

Very nice place to eat. The paani puri , bombay sandwich and pistachio milk cake was amazing. Good service polite. Will come here again. Definitely recommended.

Rated 2 out of 5 stars

Went to the Chaiiwala Mellor Brook Blackburn and ordered two hot chocolate drinks-£3+ each along with other food items. The drinks were both warm and not hot and both the cups were slightly more than... See more

Rated 2 out of 5 stars

Chaiiwala Birmingham Airport Really disappointing, visited Sat 30/8 morning, airport not overly business. Ordered English-ish breakfast as looked lovely. What a surprise, food was hardly warm, to... See more


3.4

Average

TrustScore 3.5 out of 5

202 reviews

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3.4

All reviews

(202)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service and superb staff

I was highly impressed with the fantastic quality of food, the very efficient and hatdworking staff are always very cheerful and friendly, rhe kitchen is spotlessly clean, today i was served by Hasan and Ana, who are a credit to the owners!, ...especially Ana, who is exeptionally charming and also very beautiful!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Lunch

Today, I was served by Jot, and I have to say she was incredibly helpful. The food was delicious, and the service was swift. It truly was a wonderful experience!

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

The shop ( Liverpool) has a nice…

The shop ( Liverpool) has a nice ambience with cozy chairs and beautiful wallpapers, but is this really what a chai shop should be offering when the name and menu are built around a culture? Unfortunately, this is the most disappointing chai experience I’ve ever had. Instead of authentic chai, they served a sweetened drink that hardly resembled it. The snacks were equally underwhelming.

Maybe for someone who has never actually tasted real chai, this might pass as the norm, but it risks giving people the wrong impression that chai is just a sugary drink — which it is not. I left truly disappointed. Chai is more than just a beverage; it’s a cultural experience, and this shop failed to capture that essence.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just went to Chaiiwala in Dudley and…

Just went to Chaiiwala in Dudley and was served by a lovely young girl Rhea who was very professional and very polite. She bought our food to our table and was very attentive in ensuring that our order was correct and asked if there was anything else she could help with. What a wonderful young lady!!! You should be proud of the customer service that your staff provide. Thank you so much Rhea, you made our visit a very good experience.

September 4, 2025
Unprompted review
Rated 2 out of 5 stars

Chaiiwala - Birmingham Airport - Disappointing

Chaiiwala Birmingham Airport
Really disappointing, visited Sat 30/8 morning, airport not overly business.
Ordered English-ish breakfast as looked lovely. What a surprise, food was hardly warm, toast just warm bread (brought it back and server knew before I asked what I wanted. Cane back and just toasted one side of the initial toast which was already buttered so half still not done and the other half crispy from being already buttered).
Servers miserable, no happy face or morning smile, when they quietened down three of them sat noisily chatting.- not a great look.
Bins overflowing, tables not wiped down.
First experience of Chaiiwala, likely my last and recommend you give this place a miss with so many better choices around.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Chaiiwala Milton Keynes [Centre MK]

Chaiiwala Milton Keynes [Centre MK]

First time visiting today and we will be going back. The food was delicious and authentic - hot and beautifully served. We had the breakfast menu.

The whole establishment felt very clean and the table was spotless, even the edges of the table which is a pet peeve of mine. No tables left laden with debris or dishes from the previous customer; every table cleared promptly.

The staff were knowledgeable, professional and friendly. We were served by Ahssaf today and he was perfect, just the right amount of attentive. The food arrived in a timely manner.

We can thoroughly recommend Chaiiwala Centre MK and we will be going again very soon to try their main menu.

Thank you for a great first experience.

Sharon & Si

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling treatment of disabled people …

Appalled at the treatment of disabled customers at the Fosse Park Leicestershire branch - my mum visited with her disabled sister and requested an extra paper cup with her drink as her sister is unable to comfortably and safely hold a cup of hot tea. She therefore has a valid need for a second cup, which every other establishment rightly obliges them with.

A staff member advised my Mum that there would be an extra charge for this. When my Mum explained the reasons for her request, the staff member gave her a paper cup, first saying there would be a charge and then saying but the manager wouldn't allow this in future.

This shows a disgusting and unacceptable regard for customers with disabilities. The staff and leadership team should be ashamed of themselves and clearly need to undergo some professional training.

August 12, 2025
Unprompted review
Rated 4 out of 5 stars

Very nice place to eat

Very nice place to eat. The paani puri , bombay sandwich and pistachio milk cake was amazing. Good service polite. Will come here again. Definitely recommended.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

The brand new Milton Keynes chaiwalla…

The brand new Milton Keynes chaiwalla was an excellent experience from start to end. The team were amazing at taking our order and getting the food out to us in good time. We were a group of 7 and I would say our food was warm and absolutely delicious when served to us. The manager Indie was awesome he came over to us several times making sure our order was all okay. Would highly recommend chaiwalla Milton Keynes 🥳

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered a Large Karak chai this afternoon the staff was very polite and friendly she saw I was going ro throw my old cup and asked if she could take it away for me and offered napkins.Usually with other companies drive thros the staff look like they want to be elsewhere.Great service.

July 29, 2025
Unprompted review

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