chaiiwala.co.uk Reviews 

202
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently highlight the staff as professional, friendly, and very helpful, contributing positively to their visits. People often enjoy the food, with specific items like paani puri, samosas, and chai receiving praise for being delicious and well-prepared. The cozy atmosphere and cleanliness of the locations are also frequently mentioned as positive aspects of the experience. However, some customers also noted inconsistencies with service, including instances of being ignored or experiencing unhelpful staff. Reviewers occasionally reported issues with product quality, such as drinks being warm or underfilled, food served lukewarm, or small portion sizes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting many individuals for their... See more

Service

People report ambiguous experiences with service, with some customers praising exceptional and quick service... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising items like the "Karachi Bun,"... See more

Quality

Customers had ambiguous experiences with quality, with many praising the delicious food, outstanding flavors,... See more

Location

Consumers find location to be ambiguous, with some reviewers having positive experiences at specific branches... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Aberdeen Union Street - generally nice place to visit for something a little different, it's more like an Indian cafe that a restaurant but there's still a decent amount of the menu to choose from inc... See more

Rated 4 out of 5 stars

Very nice place to eat. The paani puri , bombay sandwich and pistachio milk cake was amazing. Good service polite. Will come here again. Definitely recommended.

Rated 2 out of 5 stars

Went to the Chaiiwala Mellor Brook Blackburn and ordered two hot chocolate drinks-£3+ each along with other food items. The drinks were both warm and not hot and both the cups were slightly more than... See more

Rated 2 out of 5 stars

Chaiiwala Birmingham Airport Really disappointing, visited Sat 30/8 morning, airport not overly business. Ordered English-ish breakfast as looked lovely. What a surprise, food was hardly warm, to... See more


3.4

Average

TrustScore 3.5 out of 5

202 reviews

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3.4

All reviews

(202)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid like the plague-Barking branch

Avoid like the plague! I asked for a white americano, "oh no we don't do that" she said pointing to a counter top menu, which she rested her arms on so I couldn't read it. So I said "I'll just have an ordinary white coffee then" Turns out it was sweetened, so I took it back only to be refused a refund or replacement. And she muttered a nasty remark under her breath! I don't take sugar. Unless you want to listen to screaming children and not get the drink you ordered I suggest you avoid. One of the party I was with heard what had happened to me and changed her order to tea without milk! I did warn her to check it didn't have sugar in it!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

WOW! Milton Keynes is the best Chaiiwala I have been to. Living in London, I have visited lots of Chaiiwalas. This one has the best decor and seating. I have been twice now and both times it was so busy. The staff were calm and happy, the food was fresh and to a high standard. The owners took the time to talk to customers. Don't mind waiting for fresh, quality food and good service.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

worst lunch ever

had lunch there, ordered chicken wrap, worst food ever, i had a upset tummy for 2 days. So tasteless. Please do not waste your money, better to eat a packet of crisp or fruit

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

BHX Chaiwala

BHX Chaiwala - service super slow, they have a super small kitchen, and the food delivered shows that - not nice - don’t bother eating here.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always the best service

Always the best service. We eat at chaiiwala in southall every year, when we come visit uk. The food is always good and the staff is the best 🫡

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst dining experience

We were flying from Birmingham Airport as a family to go on holiday and decided to eat at Chaiiwala at the airport.
Worst decision of our trip fir tye folloeing reason:
They ran out of the full English breakfast after ordering
Ordered the Indian breakfast
Arrived cold
Parathas were like chewy rubber
The omlette was tasteless and artificial eggs
The masala chana or beabs had no flavour
The chaii was very watery

When complaining the server just smiled and shrugged his shoulder.

This cost me £75 for the privalege of poor food and service. Never experienced this in Leicester. If anyone thinks of ordery from here don't since food & service is shit.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. My boyfriend and I had separately ordered and paid for food (mine came to ~£14, and his approx. ~£10) at Chaiiwala, Birmingham airport. We waited for about 15 minutes. Still no food. I asked the man who served us how long our food would take to come, as our flight had started boarding, and he said “5 minutes”. Back down I sat. About eight minutes later, I went up again, as there was still no sign of our food. He looked confused and sheepish, so I asked him if he had even put the orders through. He hadn’t. Neither mine nor my boyfriend’s, despite having paid. We asked for a refund, which no one seemed to understand, and we both showed them evidence of the individual transactions. We were repeatedly asked which items we had ordered, which we explained several times. Finally, refunds were processed. Appalling.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Chaiiwala foods are not good as they…

Chaiiwala foods are not good as they were at the beginning. Samosa chart was not tasty and faloda had no faloda in it was just watery. Very disappointed had high expectations as I had tried other branches of Chaiiwala. Please try improve it and don't let your store to shut down.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

This probably the worst meal I have…

This probably the worst meal I have had. The chat samosa was literally a smashed up samosa smeared with a sickly tamarind sauce and a dollop of tasteless yogurt. It look like brown gloop and it was luke warm. It tasted awful and we could not finish it. This chat samosa did not meet the description on the menu. Never again will we eat here.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

10 star

I went rotherham chaiwala met an amazing girl who is a worker.Her customer service skills are 5 stars amazing girl just because of this girl I will revisit again.

Ekta at rotherham chaiwala you are inspiration thanks

May 3, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Service…

Nabeel was excellent at your Rotherham site. He knew we were using the time for a meeting and was kind enough to bring the food out!

April 30, 2025
Unprompted review
Rated 3 out of 5 stars

Very greasy food and not fresh

I went to the Crawley brunch to buy breakfast to take away. The toast was so greasy and didn’t tase nice. Doughnuts looked good but when I was biting into the doughnuts all I could taste was oil no doughnut. I think they’ve been fried several times. I could not eat them and ended up in bin. The prices are extremely high for a fast food place where food is obviously re fried and re heated. I’ll not go there again.

March 8, 2025
Unprompted review
Rated 3 out of 5 stars

Big name with small quality

I went to chaiwala blackburn Uk on a lunch date with my husband today. We ordered mix wrap and it was alright. There was no tissues in the toilet. My husband requested them to put some more tiasues. Which they did after 20 minutes. When i went to the toilet I saw big feeces stains at the back of the lid of toilet. The sink was dirty as well. The food didn’t come with napkins or tissues. Then we orfered tea and cheesecake. The cheesecake was below average. Any third class supermarket would have a better cheesecake in their freezers. The tea was not fresh at all. I am not sure if it was made today. The tea was meant to be hot but it was not hot enough and i could taste the taste of unfreshness. I finished the tea in literally 1-2 minutes.

April 22, 2025
Unprompted review

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