Really bad customers service and they not responding for e-mails. They sending items very badly packed and after delivery item is not in good condition. I had to stop purchased from them for that re... See more
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It is good bag semi-rigid bases on a longer flight (more than 21hrs and 3 differents airplanes) the bag has supported and withstand wery well. No significante damage and the bike Sade. Thanks. Damia... See more
Everything went as expected. I ordered something and the right items were delivered in the communicated timeframe. Thanks.
I bought the item mainly because of tubless tire and chain tools. Other tools are not so practical because they are short (allen keys). And I think cca 50 € is a bit pricey.
Company details
Information provided by various external sources
Unsere Kollegen sind weltklasse Sportler- alle Erfahrungen teilen wir gerne mit Ihnen. Lassen Sie sich von unserer Begeisterung anstecken.
Contact info
United Kingdom
- www.chainreactioncycles.com/de
3.6
Average
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great choice of articles and quick…
Great choice of articles and quick international delivery. Recommended! :)
January 17, 2021
Return costs 11 EUR from Germany
Got charged 11 EUR for returning a small item from Germany. The return fees are nowhere to be found on their website before attempting a return.
January 16, 2021
Unprompted review
Reply from ChainReactionCycles.com
Hi Márton,
Thanks for your feedback. Your opinion is important to us. It allows us to see where we can improve. I am sorry to hear that you were not aware that the cost of returning unwanted goods is to be covered at your own cost.
Should you require further assistance, please don't hesitate to contact our customer service team. Our advisors are always at hand to help out.
CRCGisela
Shipping was super fast
Shipping was super fast, I received the item in Gemany two days after the order.
January 13, 2021
Great!
Great service, very nice contact and a superfast delivery even during a complete lockdown! I‘m impressed!
December 28, 2020
Things are located in UK
Things are located in UK, they take forever to come, I will not order there again.
December 28, 2020
waiting for my delivery for more than 2…
waiting for my delivery for more than 2 weeks now. no updates. please just let me know if it's gonna take another month or whatever. not knowing is bad, delayed delivery but knowing is way better!
December 24, 2020
Reply from ChainReactionCycles.com
Hi Johannes,
Thank you very much for taking the time to leave us your feedback. I am very sorry to hear that you have found our delivery service to take longer than expected. We are constantly reviewing the performance of our couriers to ensure our customers are receiving the best and fastest service possible. Your comments are much appreciated and your review will help us to continually improve.
Having reviewed the tracking details of your most recent order, I note that you have now received your order.
I would also like to take this opportunity to advise that our specialist Shipping team are always at hand to help out. Should an order be taking longer than expected to arrive please don't hesitate to reach out to us.
CRCGisela
Poor postage communication and transparency.
I am very surprised that I have been asked for feedback when I am yet to receive my bike that I ordered almost 20 days ago.
I very much doubt that I am to receive it by xmas.
Of course I am very aware that Covid and Brexit makes delivery much harder, however I was not made aware of this before purchasing.
I purchased the bike on a German website, so I thought that it was coming form Germany. If not - it would have been beneficial to have been told this at the time of purchase. Furthermore it would have been good company policy to inform the purchaser of any expected delays.
I would not have made the purchase if I had known that this would take nearly 3 weeks, let alone possibly up to month.
For the entire 20 days, there was no communication that I did not start myself. The order said 'processing order' for almost 2 weeks, until I made contact. The order still has not made it to Germany for processing.
I can understand the disrupted postage for obvious reasons.
What I am very disappointed about is the poor level of transparency by such a large company with a top reputation. I chose chain because of this.
I would have given 2 stars if not for the quick response by the support when I made questions as to my order.
December 24, 2020
Reply from ChainReactionCycles.com
Hi Eden,
Thank you for taking time to provide feedback on the delivery of your order. I am disappointed to hear your order did not arrive - this is very unusual. Our specialist Shipping team work closely alongside the couriers to ensure all orders arrive within the time frames indicated on our website; delays are few and far between.
I would kindly ask that you reach out to our Shipping team via email so that we can look into this further for you.
Kind Regards.
CRCGisela
Fast delivery and great price.
December 23, 2020
Fast shipping
December 21, 2020
Tracking info could have been better
Tracking info could have been better. Cannot comment on bike as it has not yet
arrived.
December 16, 2020
Delivery time tooo long
Delivery time, toooo long. Not enough information for tracking it in your portal and by the parcel's service. I though the product was lost or not sent.
The delivery date was displaced three times and the package was open. I guess by customs, but the product was not damaged.
In the other hand. The product full fills 100% my expectatives and the price was very good.
December 14, 2020
It took a while to deliver
It took a while to deliver - i guess one week is what you gotta expect whit brexit an black friday ordering from UK to germany
December 6, 2020
Reply from ChainReactionCycles.com
Hi Daniel,
Thank you very much for taking the time to leave us your feedback. I am very sorry to hear that you have found our delivery service to take longer than expected. We are constantly reviewing the performance of our couriers to ensure our customers are receiving the best and fastest service possible. Your comments are much appreciated and your review will help us to continually improve.
Having reviewed the tracking details of your most recent order, I note that you have now received your order.
I would also like to take this opportunity to advise that our specialist Shipping team are always at hand to help out. Should an order be taking longer than expected to arrive please don't hesitate to reach out to us.
CRCGisela
Great price
Great price. Little hiccups with Hermes tracking number at the start. Overall flawless delivery on par with expected timing.
December 1, 2020
Overall good online shop.
Overall good online shop.
Products are ok
Everything went well.
Delivery took very long to Germany and tracking number didn't work.
November 30, 2020
Unacceptable..
I have received 2 different tracking numbers for my order, the first number showed that the parcel had been returned to the sender, and the second tracking number did not show any status.
I have not received any a reply, therefore I will be cancelling my order!
November 24, 2020
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