Chancellors - Ascot Reviews 

369
TrustScore 4 out of 5

3.9

31 High Street, SL5 7HG Ascot, GB


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Rated 5 out of 5 stars

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current st... See more

Rated 5 out of 5 stars

Couldn’t recommend Chancellors enough! From start to finish they had excellent communication, answered all questions and went out of their way to make the process as smooth as possible. Kai was brilli... See more

Company replied

Rated 5 out of 5 stars

I enquired regarding details on a property and was assisted by Charlie. Throughout our contact the customer experience was professional and concise. Charlie ensured he was available to show me t... See more

Company replied

Rated 5 out of 5 stars

Charlie was very helpful and professional in not only dealing with my enquiries in the phone but also on site. He kept in touch by email and by text message on one occasion, knowing how busy I was... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

3.9

Great

TrustScore 4 out of 5

369 reviews

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3.9

All reviews

(369)

1,738 reviews in the last 12 months

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Rated 5 out of 5 stars

The service was very efficient and…

The service was very efficient and helpful throughout while trying to find a rental property.

August 13, 2023
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 4 out of 5 stars

Amy was punctual and had a really warm…

Amy was punctual and had a really warm and friendly manner, she had good knowledge of the apartment, and what she didn’t know was followed up promptly with an email shortly after the viewing ended.

August 20, 2023
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Reply from Chancellors - Ascot

Thank you John for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chancellors were helpful

Chancellors were helpful, friendly, and professional. I would highly recommend them and Amy in particular.

August 20, 2023
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Reply from Chancellors - Ascot

Thank you Rachel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Punctual

Punctual, courteous, friendly and knew about the property

August 20, 2023
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional, polite and informed

Josh was extremely competent demonstrating a strong understanding of the property and local area, as well as being polite and supportive throughout the whole process.

Thanks for the great service!!

August 8, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Novo, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Agent was lovely snd property was nice

Agent was lovely snd property was nice, just a little smaller than I need.

August 4, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Sandra, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy was very professional

Amy was very professional, courteous, polite and accommodating in arrange a viewing

July 30, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review GB, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

A real personal approach was provided…

A real personal approach was provided and kept informed with every eventuality.
Amy Dobson was a pleasure to do business with and was extremely helpful throughout the entire sale procedure.

July 12, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

This company will not let you go once…

This company will not let you go once they have your name and number. I have asked them time and time again to stop contacting an elderly relative who used to deal with them. They promise to remove her details from their files but up they pop a few months later causing her upset and confusion. Really shocking behaviour from such an established company

June 15, 2023
Unprompted review
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Reply from Chancellors - Ascot

Hi Clare, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Sale agreed within 3 weeks

My house went in the Market in 22nd April and was sold within 3 weeks. I can’t ask for better than that.

May 15, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Michael, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Agent(Amy) was great! Danny was good as well!

Agent(Amy) was great!

May 17, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mrs Matenga, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, very pro-active. We have been really impressed with the efficiency of arranging viewings and providing feedback. Amy is friendly, professional and polite. We couldn’t have asked for more so far!

April 24, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Miss Prince, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Terrible terrible company

Terrible terrible company. Never rent through them if you can help it.

April 14, 2023
Unprompted review
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Reply from Chancellors - Ascot

Hi Simon, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Miss Lam, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

We had a very good experience with Amy…

We had a very good experience with Amy today and are very grateful to her for showing us around the property

March 26, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Miss Hurst, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jessica was able to provide all the…

Jessica was able to provide all the relevant information required prior to the viewing and was extremely welcoming and informative when at the property.

March 8, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mrs Melissa Mann, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Charlie and Matthew at Chancellors both…

Charlie and Matthew at Chancellors both offer excellent customer service very good communication, they are both know the housing market in Ascot and offer sound advice.

March 3, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Robert, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Simran was helpful

Simran was helpful, informative and just emailed straight away. Thank you for excellent service

February 28, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Haq, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Charlie was fantastic

Charlie was fantastic. He was polite and thoughtful, asking insightful questions and providing gentle and helpful guidance, giving me confidence to list our house with Chancellors which I had not planned to do since I was only calling to view a property! He listened well to our requirements and directed us to interesting properties that I had not considered viewing but without being pushy. I thoroughly recommend!

February 17, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Ali, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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