Chancellors - Ascot Reviews 

369
TrustScore 4 out of 5

3.9

31 High Street, SL5 7HG Ascot, GB


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Rated 5 out of 5 stars

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current st... See more

Rated 5 out of 5 stars

Couldn’t recommend Chancellors enough! From start to finish they had excellent communication, answered all questions and went out of their way to make the process as smooth as possible. Kai was brilli... See more

Company replied

Rated 5 out of 5 stars

I enquired regarding details on a property and was assisted by Charlie. Throughout our contact the customer experience was professional and concise. Charlie ensured he was available to show me t... See more

Company replied

Rated 5 out of 5 stars

Charlie was very helpful and professional in not only dealing with my enquiries in the phone but also on site. He kept in touch by email and by text message on one occasion, knowing how busy I was... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

3.9

Great

TrustScore 4 out of 5

369 reviews

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3.9

All reviews

(369)

1,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlie was very professional and…

Charlie was very professional and knowledgeable. Charlie was able to answer all our questions and was extremely helpful.

February 20, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Matthew, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Simi went out of her way to get me a…

Simi went out of her way to get me a viewing at short notice. I was impressed with her tenacity. She did a friendly and professional viewing. Happy to recommend.

February 8, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mrs N, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Simran spoke most clearly and politely

Simran spoke most clearly and politely. Listened patiently to my requirements, noted them and responded promptly to my requests.
I feel sure that she will provide appropriate Property I look forward to receiving Property Details for my future Home. A First Class Performance!

February 8, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Wendy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Like to thank Matthew and the team for…

Like to thank Matthew and the team for their help and support providing me a complete service

January 13, 2023
Unprompted review
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Lewis, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Charlie M was very helpful

Charlie was very helpful and professional in not only dealing with my enquiries in the phone but also on site. He kept in touch by email and by text message on one occasion, knowing how busy I was with work at the time.
When viewing he took time to listen and answer questions, and gave me a sense of confidence in the house purchase process.
His courteous and measured approach belies what seems to be years of experience.
I heartily recommend him.

January 12, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review MrB, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Review

Charlie was very friendly, polite and professional.

January 12, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Nicky, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional & Efficient Service

I enquired regarding details on a property and was assisted by Charlie. Throughout our contact the customer experience was professional and concise.

Charlie ensured he was available to show me the property within the short time frame I had available and this was a tremendous help.

Thank you Charlie. I would not hesitate to recommend Charlie in the future.

January 6, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Marc, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful offered good advice…

Very helpful offered good advice Thankyou Charlie

January 9, 2023
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr & Mrs Palmer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

was very professional knew all the…

was very professional knew all the information concerning the property.

December 17, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Pemble, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Excellent service from Chancellors in Ascot

Selling a house can be a very difficult process and I unfortunately lost my buyer through no fault of Chancellors but within a week Charlie Martin in the Ascot branch has found me a buyer perfect for my situation at a price I am happy with. His customer care has been exceptional and I would recommend him and the team at Ascot for anyone looking for a competitively priced estate agent.

November 21, 2022
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Reply from Chancellors - Ascot

Hi Denise, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Professional and helpful…

I found Charlie from Chancellors extremely professional & helpful.
Communication has been excellent while securing our chosen property.

November 16, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Sue, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy was polite and helpful at the…

Amy was polite and helpful at the onset. Her response to all queries pertaining to the property were professional and fully informative. We found her to be very friendly and approachable. An asset to her company.

November 14, 2022
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Reply from Chancellors - Ascot

Hi Mr Chandel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

Arrived at agreed time

Arrived at agreed time, knowledgeable about the area and explained the current market situation very well.

November 9, 2022
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Reply from Chancellors - Ascot

Hi Terry, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I am very please with Ascot Chancellors…

I am very please with Ascot Chancellors . Weekly they ring to update me . Nothing to complain so far! I am happy with their service

November 8, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Vimala, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very grateful and well look after by…

Very grateful and well look after by Amy Dobson , she always send me some details of the properties & phoning me about the update, finger cross I will soon finding my perfect home , so thank you Amy.

November 3, 2022
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Reply from Chancellors - Ascot

Hi Miss Lamb, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Superb Experience

I've had an excellent experience with Chancellors throughout the process of the sale.
Amy in particular has an outstanding customer-care attitude, very polite, professional and helpful, and patiently clarified any questions arised for me throughout the process.
She also has excellent communication, prompt responses and is expert in her field.
I believe Amy and her team's customer centricity must be recognised and praised.

November 1, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Emad, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Edward, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Nice person

Nice person. Very professional.

October 13, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mrs Orlova, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Hampden, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Hi Hannah

Hi Hannah, Thank you for your help you are really making your company a fantastic organisation by providing great customer care. When I spoke to you on Saturday and 8 October and Monday 10 October 22 on both occasions you responded to my queries fast, with clear answers and where necessary detailed enough to help me make informed decisions. I would recommend your organisation Chancellors unreservedly.

October 10, 2022
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Mr Lloyd Chidaushe, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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