Chancellors - Banbury Reviews 

638
TrustScore 5 out of 5

4.8

1 Horse Fair, OX16 0AA Banbury, GB


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Rated 5 out of 5 stars

My husband and I are looking to buy our first home. Charlotte has been amazing throughout this process. Whilst viewing, she is able to answer all of our questions and give us insights into how to styl... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Chancellors have been fantastic. Our search for our forever home took much longer than expected, and throughout the whole process they were incredibly patient, never putting... See more

Company replied

Rated 5 out of 5 stars

We've been working with Charlotte for a few months to find the right house in our next move and she has done an amazing job. Not only did she find us the house that ticked all of our boxes, but als... See more

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Rated 5 out of 5 stars

A top class service! I recently had the pleasure of working with the sales team at Chancellors Banbury. They have consistently gone above and beyond to assist us with our property search and have al... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.8

Excellent

TrustScore 5 out of 5

638 reviews

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4.8

All reviews

(638)

1,571 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant!

Charlotte showed us round a property recently and she was brilliant! Very friendly and accommodating to our children also highly informative about the property and area. She also continues to be very helpful with our property search, responding to emails quickly and making great suggestions.

March 5, 2026
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Reply from Chancellors - Banbury

We appreciate you taking the time to share your positive experience. We're happy to hear that the property visit was so informative and that you found our team member to be helpful with your search.

Rated 5 out of 5 stars

Fantastic!

Charlotte was fantastic at chasing solicitors and pushing the sale through to complete as soon as possjble.
There was great and prompt communication with Chancellors throughout the entire process. I can't recommend them enough!

February 26, 2026
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Reply from Chancellors - Banbury

We appreciate you sharing your experience! We're so glad to hear that you were impressed with the communication and how the sale was pushed through.

Rated 5 out of 5 stars

Charlotte went so above and beyond to…

Charlotte went so above and beyond to get this exchange over the line !! We are extremely grateful for all the time and extended effort :)

February 9, 2026
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Reply from Chancellors - Banbury

We're so happy to hear that the extra effort made a difference! We truly appreciate your gratitude and thank you for acknowledging the dedication.

Rated 5 out of 5 stars

I have used Chancellors in my last two…

I have used Chancellors in my last two purhcases. They have been great so far. In this occassion I have dealt with Charlotte and she has been very helpful

February 5, 2026
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Reply from Chancellors - Banbury

We're happy to hear that your experiences with us have been great! We appreciate your positive feedback and are so glad that our team member was helpful during your purchase.

Rated 5 out of 5 stars

Excellent Collaboration

Helpfu, iinformative & knowledgeable service

February 5, 2026
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Reply from Chancellors - Banbury

We're happy to hear that our service was helpful, informative, and knowledgeable for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Chad Deakin, super star.

Chad Deakin, the executive manager, made the process very easy and informative with weekly reviews. He rescued our sale when the buyers pulled out of the sale, at the last knockings, and got them back on with the programme. Cannot praise him and Chancellors enough. All members of the team work together to make the house selling experience a great one.

February 2, 2026
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Reply from Chancellors - Banbury

We appreciate you sharing your experience. We are happy to hear that the team provided such great support and made the process easy. We will share this feedback with everyone.

Rated 5 out of 5 stars

Thank you Charlotte

Big thank you to Charlotte for being so amazing and organized. Shes made the process so much smoother than I expected so far. Shes been very efficient and has communicated brilliant. Thank you Charlotte.

January 30, 2026
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Reply from Chancellors - Banbury

We appreciate you sharing your experience! We are so glad to hear that our team member was amazing and organized, making the process smoother for you. Thank you!

Rated 5 out of 5 stars

Charlotte is a genuine star ✨

Charlotte has a very genuine, friendly approach, very professional, always keeping me informed, responding to my emails and phone calls.She is polite, dedicated and, crucially, was able to negotiate a better price on the sale, which was amazing. I'm very grateful for her commitment and efficiency, she's a real star ⭐

January 30, 2026
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Reply from Chancellors - Banbury

Thank you for this great review. We are so pleased to hear that you had such a positive experience and that you felt supported throughout the process. We will be sure to pass this fantastic feedback on to the relevant teams.

Rated 3 out of 5 stars

Chancellors Banbury Lettings

While the overall experience of this tenancy with Chancellors, Banbury was quite poor , with multiple failings throughout the tenancy, much of this was related to Landlord issues. Credit and many thanks are due to Lauren Clancy , Chancellors property manager, however, who excelled when she took over the case with an efficiency, patience and attention to detail that was seriously lacking through the majority of the tenancy.

January 15, 2026
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Reply from Chancellors - Banbury

We appreciate your feedback and are sorry the tenancy experience wasn't ideal due to landlord issues. We're grateful for your recognition of the property manager's efforts and are glad they provided efficient support and attention to detail.

Rated 1 out of 5 stars

No Communication, No Apology

We had arranged a viewing of a property with the Banbury office which unfortunately was cancelled by the vendor due to their tenant being unwell. The viewing was rescheduled for a week later to enable the tenant enough time to recover. Today as I was looking through our saved list of properties the house that we were supposed to view was listed as being sold, this was despite the promise that it wouldn't be before we had seen it so there wasn't any wasted time or effort. There was no communication from Chancellors to inform us of this change and just another employee who wouldn't listen and talked incessantly so much that I had to raise my voice no apology made from this unprofessional company, and they wonder why estate agents get a bad press!

January 17, 2026
Unprompted review
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Reply from Chancellors - Banbury

Thank you for bringing this to our attention Martin, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

Rated 5 out of 5 stars

Very helpful with providing answers to…

Very helpful with providing answers to our questions

January 16, 2026
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Reply from Chancellors - Banbury

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Charlotte at Chancellors Banbury

Charlotte is very knowledgeable about the properties we’ve seen and has been very helpful

January 8, 2026
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Reply from Chancellors - Banbury

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great customer service by Charlotte

Charlotte has been great taking her time to show us around a property we wanted to view.

December 18, 2025
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Reply from Chancellors - Banbury

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Akansha have been really amazing…

Akansha have been really amazing throughout the whole process of purchasing a property she has given her 100 percent and have done more than my own solicitor and we are at the final stage of it, i really appreciate every step she has taken towards the whole process as she was the only one who chased both sides , Very professional and respectful thank you so much Akansha :) i recommend chancellors to everyone i know around me just because they are very professional:)

December 1, 2025
Unprompted review
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Reply from Chancellors - Banbury

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very kind and informative during a…

Very kind and informative during a stressful
Experience … lots of updates etc and happy staff .. thank you Chad and Banbury Oxon office!

December 12, 2025
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Reply from Chancellors - Banbury

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Top-Notch Service with Ifeoluwa

My property manager Ifeoluwa made my experience exceptional.

Very excellent experience with her. She is soft-spoken, professional, and always available when I need her. She responds quickly to calls and emails, and she handles any issues in the house promptly and communicates feedback so well. She doesn’t take time to communicate with the landlord and get back to me. Her support has truly made my renting experience smooth and stress-free. Thank you, Ifeoluwa, for your outstanding service!

December 11, 2025
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Reply from Chancellors - Banbury

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chad is a great leader of a great team…

Chad is a great leader of a great team at Chancellors in Banbury.
Their focused and pleasant approach is outstanding.
The team are very organised, hard working, thorough and communicate very well.
A really good experience all round

December 10, 2025
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Reply from Chancellors - Banbury

We're happy to hear that you had such a positive experience with our team! It's great to know their focused approach, organization, and communication stood out. Thank you for your kind words.

Rated 4 out of 5 stars

A bit of hard working getting started…

A bit of hard working getting started with the process, Amarjit managed the process well enough, but a lot of unnecessary departments not communicating effectively enough with each other. Too many different people to deal with different processes of the sale. I think with the change of tenancy and selling a lot of stuff made the process a bit more stressful. The overall checks and forms were very difficult to access and complete, a lot of duplication on both parties to provide the same information.

Otherwise with the paperwork and getting a response was delayed, and wondering if thinks we're moving on with the process.

December 5, 2025
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Reply from Chancellors - Banbury

Thank you, Roger for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

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