Chancellors - Basingstoke Reviews 

190
TrustScore 4.5 out of 5

4.3

22-24 Winchester Street, RG21 7DY Basingstoke, England, GB


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Rated 5 out of 5 stars

I sold my house and chose Chancellors who were excellent, predominantly led by Aimee who was absolutely outstanding. She went above and beyond in her services where every request was met with a willi... See more

Company replied

Rated 5 out of 5 stars

Had a few issues with important ,everyday living appliances suddenly not working ( the shower and oven),these issues have been professionally dealt with, they have been excellent,keeping me up to sp... See more

Company replied

Rated 5 out of 5 stars

Ella was lovely and very easy to get along with and made viewing the property a great experience. She was very professional and made me aware of any problems with the property which had already been r... See more

Company replied

Rated 5 out of 5 stars

Ana was is absolute gem. Her customer service is second to none, and she truly cares about her clients. She helped us sell our flat by tirelessly finding potential buyers and booking viewings. She is... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 22-24 Winchester Street, RG21 7DY, Basingstoke, England, United Kingdom

  • 01256 643700

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

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4.3

All reviews

(190)

1,710 reviews in the last 12 months

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Rated 5 out of 5 stars

Having to sell a house as an executor…

Having to sell a house as an executor to someone’s will was always going to be tricky, especially as I do not live in the UK. Chancellor’s made the whole process run smoothly handling all of the viewings. The level of communication from them has been impressive keeping me informed at every stage. I would have no hesitation in recommending them.

August 11, 2022
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Reply from Chancellors - Basingstoke

Hi Jane, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very Professional

Spoke to the office to arrange a viewing and booked a slot, turned up at the viewing, was introduced to the agent and showed around the property in a very polite manor. Very professional

August 11, 2022
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Reply from Chancellors - Basingstoke

Hi Maddie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

let a flat a via Simon -great service

let a flat a via Simon -great service - quick effective and kept us informed all the way along the process

August 10, 2022
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Reply from Chancellors - Basingstoke

Hi Fishnet Buildings, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Georgina was very professional yet…

Georgina was very professional yet friendly

Was engaged with the process and supportive

August 8, 2022
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Reply from Chancellors - Basingstoke

Hi Susan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very good service

Generally speaking I have always viewed estate agents as people who made a lot of money without doing a lot of work. Never really saw the value added.

But when i was struggling to rent my flat and having to deal many timewasters, i decided to begrudgingly give Simon Swanson @Cancellors a shot at renting it on a finders fee basis.

I must say i was blown away by the professionalism, knowledge and patience Simon had.
He understood my requirements and never pushed me to accept a tenant i wasn't fully comfortable with , just gave me the pros and cons and in the end found me a perfect tenant.
Also given his vast experience in the rental sector it was good to keep picking his brain from time to time as well when updating my own paperwork and files.

For someone who doesn't like spending money, i can definitely say it was money well spent to save me to stress and hassle of doing multiple viewings and narrowing down a suitable tenant.

I would not hesitate in recommending Simon and the rest of the team @chancellors for anyone looking to rent out their property in Basingstoke on a finders fee basis.

August 2, 2022
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Reply from Chancellors - Basingstoke

Thank you Mr S for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

First time landlady, first class service.

I went to chancellors after being recommended to discuss renting my house out with Simon there. I was not disappointed. Simon and his team were very helpful and efficient. I managed to get my house rented and exchanged within 4 weeks, which was perfect as I needed a quick turn around. Being a first time landlady I had lots of question which the team were happy to answer. I am very happy with how smoothly the whole process went. Thank you to the whole team at chancellors.

August 1, 2022
Chancellors - Basingstoke logo

Reply from Chancellors - Basingstoke

Thank you Emily for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Chancellors provided a steady flow of…

Chancellors provided a steady flow of potential buyers to my property and advised me through a tricky negotiation. Some of their communication has been a little patchy, which is why I'm not giving them 5/5 but that's to be expected with a new office.

July 6, 2022
Rated 3 out of 5 stars

Councillor Basingstoke started out…

Councillor Basingstoke started out really good with David Carville at the management. Unfortunately he left and the office fell into disarray. Fortunately Martin Duke Was employed and managed to turn the whole situation round in a couple of weeks we have now accepted an offer and have been very pleased with Martin Duke‘s work. I would have no hesitation in recommending Martin Duke

July 5, 2022
Rated 5 out of 5 stars

Friendly & Professional Service

Really professional service received so far and in my opinion the best from personal experience. Right from arranging my appointment things were easy, received confirmation as well as digital business card plus confirmation call on the day - much appreciated. Martin arrived on time and was very helpful, friendly and well prepared for the meeting - if I make the decision to put my property on the market it will be with Martin.
Thanks.

June 29, 2022
Rated 5 out of 5 stars

Wonderful service - highly recommend

As a first time landlord, my experience with Chancellors and the Lettings Manager, Simon Swanson, has been a pleasant experience.
Simon was very professional and candid, and helped me get in touch with vendors who did a commendable job of fixing issues within the property. Following that, Simon always provided regular updates and also identified potential tenants quickly. I would be happy to recommend Simon and his team for a hassle free service.

June 14, 2022
Rated 5 out of 5 stars

Very pleasing and courteous service

I would like to say that dealing with Chancellors Estate Agent has been very positive. The staffs attitude is very genuine and caring in trying to look for the right property to suit your needs. I felt like I was being listened too and they were genuinely interested in finding a property that would fit my needs as I am partly disabled. In the first 9 days I had 3 call backs and the manner in which the staff spoke was very caring and genuine. In todays world I felt like I was being listened to and was not just a number. Shayne in particular was very attentive and would highly recommend this letting company with their excellent service and manner.

June 10, 2022
Rated 5 out of 5 stars

Daisie has been brilliant!

Daisie Gentry at Chancellors has been so friendly and helpful. She has such a lovely positive attitude, she made our first time negotiating on a house that little bit less stressful! She's been really quick at getting back to queries and when she didn't know the answer, was really prompt to follow up after finding the answers for us.

May 31, 2022
Rated 5 out of 5 stars

I'm pleased to share the experience…

I'm pleased to share the experience with Daisie Gentry &
Charity Holden over the phone in order to help and support us finding our house.

Being kind, organised and very professional when providing the service.

With respect
Maria&Jevgeni

May 13, 2022
Rated 5 out of 5 stars

Excellent service from Chancellors

Chancellors of Basingstoke & Camberley has handled the sale of my property to a high standard, the team has been professional and polite, kept me informed with emails and on the app,my chancellors account, Daisy who did my viewings was on time polite and very easy to talk to, i had beautiful professional photos taken of my home that were a very good standard and im sure helped with the sale.

May 13, 2022
Rated 5 out of 5 stars

Professional and Responsive

We got in touch with Chancellors Basingstoke to let our property. Simon came in to view the property, answered our questions and explained the letting process and fees details. Simon came across as very professional and responsive.

We would highly recommend any landlord to use Simon from Chancellors, Basingstoke

May 7, 2022
Rated 5 out of 5 stars

Great service and communication

Simon has provided a great service from the moment he valued my flat for lettings. The process from identifying tenants through to them checking in has been smooth with good communication throughout. When a last minute issue with the property was identified, both Simon and Shane went out of their way to rectify it for me, which was a great relief! I highly recommend them.

May 6, 2022
Rated 5 out of 5 stars

Great experience

Great experience with purchasing a property through Chancellors, very professional and polite staff. Quick responses to communication and very helpful all round.

April 30, 2022

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