Chancellors - Botley Reviews 

557
TrustScore 5 out of 5

4.9

11 West Way Place, Botley, OX2 9TJ, UK Oxford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found Chancellors Botley and their agent Charlie to be so supportive and helpful in finding my new apartment. This is always such a nerve wrecking situation and Charlie made me feel completely at ea... See more

Company replied

Rated 5 out of 5 stars

Ethan was kind, on time and considerate. Did not do all the "this house has a secret offer we can't tell you about so offer at the marked value thing" that so many other estate agents did trying to pr... See more

Company replied

Rated 5 out of 5 stars

My partner and I had a great experience working with Chancellors. Charlie Bishop was professional, friendly, and very helpful throughout the entire process of getting our new flat. He took the tim... See more

Company replied

Rated 5 out of 5 stars

Cormac has a friendly professional and polite personality. He puts his clients at ease and radiates professionalism. He helped me enormously sail through the whole selling process. He made himself... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 11 West Way Place, Botley, OX2 9TJ, UK, Oxford, United Kingdom

  • 01865 724446

4.9

Excellent

TrustScore 5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(557)

1,729 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Chancellors provided an excellent service when selling my flat & Cormac the estate agent who dealt with it did a great job. With a really good online listing & Cormac phoning round a lot of potential buyers I immediately got a lot of interest in the flat & I was given lots of feedback about how all the viewings went. Good advice was provided throughout the process & it was only a few weeks before I found a buyer. Very pleased with the service Chancellors & in particular Cormac provided.

July 11, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving this fantastic review.

Rated 5 out of 5 stars

Helpful & Professional

Tom Houlihan was kind, patient, attentive, and professional. He displayed great knowledge of the properties that he showed us, and was both courteous and receptive to both humour and serious questions. His thoroughness and patience made the viewing an easy and satisfying experience. I feel better prepared to make a decision about these properties thanks to his help.

July 11, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving this fantastic review.

Rated 5 out of 5 stars

Outstanding

Outstanding, helpful, excellent negotiator, good communication between buyer & seller, follow up with updated.

July 11, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving this fantastic review.

Rated 5 out of 5 stars

Rspectful house sale

Having recently decided to market our property, my obvious choice was to market through Chancellors as they are the number one seller in our area.
I rang Chancellors on the Friday and arranged for a valuation on the Monday. Cormac Thompson-Hale duly arrived as agreed, we agreed on a valuation and Cormac said he had lots of potential buyers. He then called later in the day to say he had arranged for viewings the very next day ! wow.
The following day he asked if we would consider an open house viewing as he had several people interested. We had six - eight people look at the house and the following day agreed a sale.
What can I say, Cormac worked tirelessly arranging viewings and worked out side of office hours to keep us informed and bring us a successful sale.
Cormac always accompanied viewings and kept us informed of each viewing result.
This man is a true asset to Chancellors as he was kind, courteous and respectful to us all of the way through our house selling experience and if asked I would definitely give Cormac a 5* recommendation to anyone wishing to sell their home in the future to contact Cormac Thompson-Hale through Chancellors,

May 10, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for leaving this fantastic review.

Rated 1 out of 5 stars

Very rude and unprofessional, AVOID

I wish I could give no star! I have never seen an estate agent worst than Chancellors especially the Botley branch!

Unfortunately, I had to deal with Cormac at Chancellors Botley on multiple occasions to buy a house. His rudeness and unprofessional behaviour was beyond imagination! I have no idea how this kind of behaviour is even allowed in Chancellors.
I have complained to head office but to my surprise, Chancellors did not take any serious action against him nor they believe he needs to apologise!

Their protocols encourage staffs to lie in order to achieve a higher sale price.
They keep the properties on the market even after the sale is agreed!
In some occasions, the listed photos of properties did not even match with the real estate of them upon viewing!

I have reported them to PRS.

June 27, 2024
Unprompted review
Chancellors - Botley logo

Reply from Chancellors - Botley

Hello, your feedback is important to us and we are sorry that you have concerns currently regarding our Botley branch, therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

Tom was responsive and arranged the…

Tom was responsive and arranged the viewing within days. He answered majority of my questions and has promised to get back to me with answers to the ones he was unsure about. Friendly and helpful.

July 3, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thanks so much for sharing your experience with us.

Rated 5 out of 5 stars

Tom was very insightful on our house…

Tom was very insightful on our house viewings today

June 15, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Tom was knowledgeable and efficient.

Tom was very knowledgeable about the property he was showing us and answered all our questions. He has very positive attitude and is helpful and efficient in his work.
Pleasure working with him and would highly recommend.

June 15, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

An Interesting Visit

The young man who showed me around the property, Tom, was well-mannered, charming, and gave me all the information I needed, including details about the changing status from leasehold to freehold and the continuing service charge for the roads.

June 14, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Tom was welcoming

Tom was welcoming, friendly, and informative at the house viewing. I would definitely view a house with Chancellors Botley again.

June 6, 2024
Chancellors - Botley logo

Reply from Chancellors - Botley

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Good viewing

Good viewing. Tom was there when we arrived (early!), polite, friendly and well-informed about the property and the vendor.

June 1, 2024
Rated 5 out of 5 stars

Friendly and knowledgeable

Tom was flexible, friendly, and knowledgeable about the property. He also gave some useful insight into the area and the current market in Oxford. Thanks greatly.

May 10, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look