We have been letting our old family home of 87 years with Chancellors (formerly Russell Baldwin & Bright) in Hay on Wye for 26 years! New tenants have just moved in and the entire process was very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have been letting our old family home of 87 years with Chancellors (formerly Russell Baldwin & Bright) in Hay on Wye for 26 years! New tenants have just moved in and the entire process was very... See more
Company replied
I am writing to thank Mr. Dylan Webb, the Senior Lettings Negotiator of Chancellors in Bracknell. Dylan provided excellent, timely service, under the supervision of his senior, Ms Georgia Co... See more
Company replied
I've worked with Will Voyce for some time now helping me with my rental property. I find Will extremely professional, very helpful and always does his best to forward any information that I requir... See more
Company replied
We have used Chancellors as estate agent to let a property for us for about 4 years. Our main contacts have been Georgia Collingwood as property manager and Liberty Noke. Both have kept us well info... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
Bond Way, RG12 1NY, Bracknell, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
With Rebecca as our Property Manager, I was confident that the property was in good hands. Communication was always clear, and I could easily reach Rebecca or a member of her team whenever needed.

Reply from Chancellors - Bracknell
Isabelle Wain was very polite, helpful and quick with my tenency agreement renewal.

Reply from Chancellors - Bracknell
Shelby and her team of sales progression advisors were amazing throughout my home purchase. I’ve used other estate agents in the past and I wasn’t expecting the level service they provided. They communicated between myself the seller and both of our solicitors giving me regular updates and pushed everything along to completion on my behalf making everything much less stressful! They answered any questions I had and were just great throughout the whole process. I wouldn’t hesitate to recommend Shelby and her team at Chancellors, Bracknell. Thanks for everything and I couldn’t be happier in my new home!

Reply from Chancellors - Bracknell
They were very helpful and informative and kept us updated regularly

Reply from Chancellors - Bracknell
Hollie from the Oxon Property Management team was very responsive and proactive in getting our maintenance issue sorted.

Reply from Chancellors - Bracknell
We have been letting our old family home of 87 years with Chancellors (formerly Russell Baldwin & Bright) in Hay on Wye for 26 years!
New tenants have just moved in and the entire process was very professionally and efficiently managed by Jane Carter in the Hay office and Taylor Corkery from Specialist Lettings.
It's quite a complicated procedure but any queries were dealt with very promptly by both Jane and Taylor. Thank you very much.

Reply from Chancellors - Bracknell
We’ve had an amazing agent assigned to deal with our contract renewal. That was Georgie Jenner, really patient and made everything simple. Thank you.

Reply from Chancellors - Bracknell
Hollie was very professional with a warm touch built in to her professionalism. She said she would get back to me and she did, her clarity on the matter and professionalism was excellent.

Reply from Chancellors - Bracknell
Been with Chancellors for about 8 years. They’ve been pretty awesome throughout and can’t recommend them enough. But some of the staff go over and above to exceed, like Georgie at the Bracknell branch. Georgie is extremely thorough, efficient and has always been a top notch professional.

Reply from Chancellors - Bracknell
Chancellors have been managing my property in Oxfordshire for many years now. The service has been consistently excellent. Recently, Jamie Woodman (property manager in Chancellors' Bracknell office) dealt very efficiently and effectively to get repairs done to the roof of the property.

Reply from Chancellors - Bracknell
The Executive property Manager, Amy Jones personally contributed to, a number of challenging issues we had been experiencing,with a understanding positive attitude.Thank you for all your help. Excellent customer care.

Reply from Chancellors - Bracknell
Chancellors were great to deal with, professional and diligent at all times, thouroughly recommend

Reply from Chancellors - Bracknell
We’ve had such a positive experience working with Emma Cotterell MARLA. She is consistently professional, approachable, and quick to respond whenever we’ve had questions or needed support. What really stands out is her proactive communication and attention to detail. She always makes sure everything runs smoothly in our stay in this rental property. It’s clear that she genuinely cares about providing the best service possible, and we feel very well looked after. I would highly recommend her to anyone in need of excellent property management.

Reply from Chancellors - Bracknell
Very professional and took time to answer my questions

Reply from Chancellors - Bracknell
Could expect swift response and positive answers from Liberty. They looked over our concerns and expectation very well. I feel good to trust Chancellors with managing tenancy matters for us.

Reply from Chancellors - Bracknell
We’ve lived in a flat managed by Chancellors for 3 years. Recently, Georgie J was a great help renewing our tenancy. Thanks Georgie! Property management and maintenance services have been well managed over the years too.

Reply from Chancellors - Bracknell
I have been deeply disappointed with the way Steven and the team at Chancellors have handled my situation. Their approach has been unhelpful, dismissive, and completely lacking in fairness. It is clear to me that Chancellors are far more interested in extracting money from tenants than in providing any level of genuine service or support.
This experience has left me with zero trust in the company. I will never use Chancellors again to rent or buy a property, and I strongly advise others to think twice before doing business with them.

Reply from Chancellors - Bracknell
Amy's excellence shines through via her vast breadth of knowledge, her strong communication skill and professional nature. She dealt with my tenancy through complete integrity and I felt significantly supported throughout. She has made an extremely valuable contribution to my landlord experience.

Reply from Chancellors - Bracknell
Being kept informed and up to date and having access to the various departments is important to me.
Also I appreciate the ease of telephonic communications with both Bracknell and East Oxford offices.
Chancellors paper trail is excellent, especially as I can use their Henley estate agents for lengthy documents.

Reply from Chancellors - Bracknell
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.