Chancellors - Brecon Reviews 

145
TrustScore 4 out of 5

4.2

33 High Street, LD3 7AN Brecon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having recently lost my mother I found myself entrusted by her to manage her estate and deal with her financial issues. I decided to use chancellors of Brecon to take care of the property sale... See more

Company replied

Rated 5 out of 5 stars

Right from the start of the process we found Kian in the Brecon branch to be very helpful, encouraging and professional. He gave us the confidence we needed to follow through with the property. All t... See more

Company replied

Rated 5 out of 5 stars

Me and my partner found Chancellors to be polite and very helpful, especially Kian who we dealt with on a property to let. He was friendly, informative and very sharp on the whole process. He gave an... See more

Company replied

Rated 5 out of 5 stars

We had a good experience of a viewing with John . He was ready waiting for us he gave us a friendly welcome and introduction. John gave us all the information he had gathered from the vendors and sho... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.2

Great

TrustScore 4 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(145)

1,727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, professional and knowledgeable.

February 6, 2023
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Liz, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

It's all about communication and this…

It's all about communication and this is the area that has been excelled in. Fast responses to phone calls and emails. Polite, professional and a great help when transacting from a distance. Viewings were arranged at our convenience and conducted in a professional way and here's hoping that the resulting sale progresses the say way.

February 1, 2023
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Jim, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Avoid like its covid

My short experience with chancellors was a complete waste of time & money don’t sell your house with this agent they don’t care about you as a customer. they are only interested in making money on the side , staff are programmed to up sell and force you into additional services you don’t need or want , business revolves around upsell all is controlled from head office and unless you want your details passed onto their so called partners so you receive calls day and night stay away from this company if you sign with them , they don’t care if you want to leave the contract if dissatisfied as they will charge you and this is more lucrative as a revenue stream stay away from chancellors estate agent -go with a genuine local agent I had a lucky escape as trading standards helped me stand up to these bullies trying to take money from me for no work

December 2, 2022
Unprompted review
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Hi Jomo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks

Rated 5 out of 5 stars

Very professional

Very professional, great service, regular updates and always felt fully informed. Kate was great.

October 3, 2022
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Hi TWheeler, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Laura in Brecon has been brilliant

Laura in Brecon has been brilliant. Extremely refreshing to find very helpful, communicative, thorough and really lovely agent with a sense of humour. Laura has shown initiative, interest and care in our search and we look forward to continue working with her.
Caroline & Nathan

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Laura was personable

Laura was personable, professional and knowledgeable. Thank you Laura, we really have appreciated your assistance and, if circumstances permit, we will be delighted to deal with you once again.

August 17, 2022
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Gloucestershire Girl, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Laura is great to work with

I have enjoyed working with Laura so far on the sale of my house. She responds quickly to my questions and also keeps in regular contact about the process and any information that she needs. She is enthusiastic, positive and approachable.

June 20, 2022
Rated 5 out of 5 stars

Professional, friendly and extremely effective

We were extremely impressed with Chancellors in Brecon, and specifically Laura - she went above and beyond, taking the time to make sure she knew our property well, proactively seeking out potential buyers and showing great enthusiasm in finding the right people / securing the sale (which happened incredibly quickly as a result). Laura's communication is fantastic, she always kept us informed, got back to us on any queries really promptly, and is generally a lovely person to deal with - we couldn't recommend her more highly.

June 7, 2022
Rated 5 out of 5 stars

Good service at Brecon

We were very impressed with Laura, at the Brecon office. She did not push us into openly marketing the house until we were ready. She contacted us regularly to keep us updated and was very professional, but also friendly, in all our dealings with her.

May 27, 2022
Rated 5 out of 5 stars

I am currently looking for a property…

I am currently looking for a property to purchase & popped into Chancellors. Laura has been amazing, so friendly and professional. She listened to my property needs and promised to forward me any details of properties that matched. Within 5 minutes of leaving her office I had received an email detailing the properties and also an introduction/business email detailing her direct number/email address. She has arranged a few viewings and met me at a few properties. She has the ability to bring the properties to life and answers any questions that I may have. She is a total asset to Chancellors. Jake has been really helpful too.

April 7, 2022
Rated 4 out of 5 stars

Pendre Gardens

Jane Carter has been very helpful above and beyond her duties. I am very grateful for all her support.

December 14, 2021
Rated 5 out of 5 stars

Home buyer review

Laura is responsive, friendly and professional. Recommended

August 25, 2021
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Laura Davey highly recommend

After a nightmare with the selling of my house with another estate agents, I’m currently now buying through chancellors. I feel very lucky to have Laura Davey dealing with my buying of a house. She keeps regular contact always does what she says she’s going to do and is extremely on the ball. Thank you for everything Laura.

July 30, 2021
Unprompted review
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Laura Davey from Brecon Branch

We had Laura from Brecon branch show us around our now new home the very first time.
Helpful, professional and friendly she instantly made us feel at ease.
From that moment on we dealt with Laura throughout the whole process on proceeding to then buy the house.
I defy you to find a more committed, thoughtful and supportive estate agent!
Not only did she provide above and beyond customer service, she made the experience personal so we never felt like a number on a Tick List.
Laura supported us and helped resolve all the issues we had (they were few and far between and usually involved solicitors slow movements more than anything else!) .
I have already recommended the Company, and Laura, to others.
I can not think of anything else to say but I hope Chancellor's train and employ people like Laura throughout the business, because she truly is an asset to the company.

July 20, 2021
Unprompted review
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Rubie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

My family and I have been very…

My family and I have been very impressed with the high level of service received by Chancellors. From great marketing to prompt viewing feedback and regular communication. Highly recommend them!

March 4, 2021
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Mrs Clifford, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Laura was very helpful and went out of…

Laura was very helpful and went out of her way to address my enquiry. Professional, friendly and maintained good communication. Thank you

March 3, 2021
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Tollgate House So far we have found the staff at the…

So far we have found the staff at the Brecon branch to be extremely helpful and friendly , they have successfully showed us the property of our dreams ... now all we have to do is get the keys ...🥰🙏🤞

March 1, 2021
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Thank you for leaving us this great review Linda, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jake was responsive and helpful in…

Jake was responsive and helpful in guiding us through our options

February 26, 2021
Chancellors - Brecon logo

Reply from Chancellors - Brecon

Hi Antoinette, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look