Chancellors - Carterton Reviews 

297
TrustScore 5 out of 5

4.9

Black Bourton Road, OX18 3DN Carterton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The booking a viewing process was quick and painless. We were then met at the house by Hannah Rae. She was polite, friendly and professional all perfectly blended as to make us feel comfortable and “a... See more

Company replied

Rated 5 out of 5 stars

I’ve recently sold my property using Chancellors Carterton. Having never gone through the experience before and hearing it can be very stressful I was fearing the worst. However, with the help of Ella... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience with the whole team at chancellors. The team managed to secure us a great buyer for our house. We had great communication throughout and detailed feedback from all viewi... See more

Company replied

Rated 4 out of 5 stars

We bought our house through Chancellors and the process was made so much easier thanks to Kirsty’s excellent communication skills. She was very efficient, pushed when things needed pushing and kept... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • Black Bourton Road, OX18 3DN, Carterton, United Kingdom

  • 01993 841402

4.9

Excellent

TrustScore 5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(297)

1,562 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Mrs Marshman, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Jordan stepped upto the mark.

Jordan stepped up and really exceeded expectations, he delivered on what he said he was going to achieve. Taking over the role from his manager and turned the situation around and was able to sell our property. As he promised to.

July 21, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review David, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 3 out of 5 stars

Carterton team are 5 star

Team in Carterton were fantastic. Sadly our experience was negatively affected when the process was handed over to "head office" staff. A lot of pointless updates and communication if you have a competent solicitor.

April 17, 2023
Rated 4 out of 5 stars

Viewing a property

Despite confusion about timings, our viewing of the property ion question was very productive for us largely because of the polite, straightforward and helpful attitude of the conducting agent (Jordan)

June 19, 2023
Rated 5 out of 5 stars

Supportive group in cartoton

Chancellors in cartoton, especially Olivia and Stephanie,they were very nice and very helpful, and they were very understanding and supportive,
I wish all the friends in cartoton branch, and thank you for your huge support

May 14, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review jeewani, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Hannah was always available to reach by…

Hannah was always available to reach by phone and emails were replied to within a good time frame. All our queries were swiftly resolved and Hannah went an extra step helping us secure other requests with the landlord

April 5, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Mrs Cooke, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

James was professional and pleasant to…

James was professional and pleasant to deal with. He had a realistic and practical approach and did not make us feel under any pressure.

April 3, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Louise, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Ella has been brilliant

Ella has been brilliant, we have had good communication from her and she is always fast to respond to any messages we send her.

February 22, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Ms Bishop, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I’ve recently sold my property using…

I’ve recently sold my property using Chancellors Carterton. Having never gone through the experience before and hearing it can be very stressful I was fearing the worst. However, with the help of Ella Carroll, I haven’t struggled or been stressed at all. She’s been there to answer any questions I’ve had along the way and been in constant contact with regards to offers and viewings and securing me a good deal. I could not thank her enough for her help.

January 27, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Matthew, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Consumer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable. Found the staff very helpful before, during and after the viewing process. Liv was amazing and helped us find some suitable properties to view and was regularly in touch with updates. She really put us at ease during what can usually be a stressful time! The staff at the branch were also very helpful and reassuring when helping us fill out an application. Highly recommend.

January 21, 2023
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Miss Ormonde, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Ms Usherwood, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

very helpful without making it seem…

very helpful without making it seem like an imposition

December 31, 2022
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Ann, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Steve has been fantastic

Steve has been fantastic throughout our purchase process. He has been very reassuring, friendly and professional. Particularly on our completion date when he went above and beyond to do everything in his power to make sure the key release would take place for the end of the day. Thank you so much Steve you were an incredible help!!

October 31, 2022
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Jamie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very Satisfied

Friendly polite very knowledgeable. Gave us valuable information.

October 27, 2022
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Hi Mr Brooks, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellent service

Alice & Steve were by far the most help to get our house sale eventually through the laborious process. On many occasions Alice went above and beyond, one example was when I was asked by our buyers to identify something on our house plans, Alice stepped in and scanned the document and sent it straight through. I would not hesitate to recommend Steve’s team.

October 7, 2022
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Thank you for leaving us this great review Kathy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful and supportive

Very helpful and supportive. It was not an easy sales process but Steve made sure he kept me updated and helped to push the deal through to completion

July 29, 2022
Rated 5 out of 5 stars

Myself and my brothers would like to…

Myself and my brothers would like to thank Steve and his team for the amazing job they did in selling our parents house!
The only complete we have is the solicitors that we used, where The worst we have ever used in the past!!

July 1, 2022
Rated 5 out of 5 stars

Great service and communication

Steve was fantastic throughout our sales process. Had buyers interested from day 1 of listing the house on the market. We sold very quickly and for the asking price. Steve continued to offer us potential properties for our onward purchase as soon as he could show us and while we didn’t end up buying our next home through Chancellors, he was extremely helpful in pushing forward our purchase.

August 19, 2022
Rated 5 out of 5 stars

Steven Buchanan

Steven Buchanan, representing Chancellors, visited my property for a market valuation. He was punctual, courteous, friendly, knowledgable of the market, and
provided relevant information and follow up to his visit. I would be be comfortable working with Steven in the future if I decide to place my property on the market.

August 22, 2022
Chancellors - Carterton logo

Reply from Chancellors - Carterton

Hi Carly, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look