Saffron has been super helpful and honestly is one of the few who does reply emails and follow up promptly with calls when I do reach out to chancellors and it doesn’t go unnoticed. I do see a cle... See more
Company replied
Location
Switch locationBuilding 1, Meadows Business Park, GU17 9AB Blackwater, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a landlord with Chancellor's fully managed tenancy service. Lauren Walker manages my property and provides exceptional service, always proactively taking care of any issues and going the extra mi... See more
Company replied
Lauren Clancy in Bracknell really helped to resolve the issue of arranging a plumber to come and solve a leak issue at my property. She managed to clarify the new process supporting Dana, property m... See more
Company replied
Efficient service from the admin team - I was contacted within agreed time frame, informed of what was required and then was provided with support to ensure that all the detail required was completed... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
Building 1, Meadows Business Park, GU17 9AB, Blackwater, England, United Kingdom
- 01344 408410
4.4
Excellent
446 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted to review Jake Tippett
Delighted to give Jake Tippett a five-star review. He responds quickly to any issues relating to my flats, and was especially helpful when we had some truly amateur behaviour from British Gas. Prompt resolution of difficult issues like this is very helpful and I much appreciate such professionalism.
March 26, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mr Whalley, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Hannah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Abbi Taphouse was very helpful
Abbi Taphouse was very helpful, pleasant and efficient in the tenancy renewal procedure.
March 3, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Robert, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
The people at Chancellors
The people, it's always the people that make the difference. I this case I would like to thank Muskaan Kapoor for her fantastic customer service.
March 7, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Jonathon, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Great Property Management Team
I have had my rental property with Chancellors for several years now. At present Ilyas Mamoun is my Property Manager. He is efficient and timely with his communication, and takes iniative to manage the property. He is competent in his role, and happy to raise any concerns with the property from the tenant or implement the processes for the legislative maintenance aspects required at the property. As I currently live overseas, it is reassuring to know my property is in good hands with Ilyas and Chancellors.
February 28, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Angela, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
My request was dealt with quickly and…
My request was dealt with quickly and efficiently by Georgia Burgisser at Chancellors, who has also been very helpful in the past.
March 2, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mrs Connors Aspell, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Gabriella Moreira has been very…
Gabriella Moreira has been very friendly and helpful and always dealt with any issues promply and in professional manner.
February 13, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Aneta, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Great team
Great team, understanding, great communication, very helpful, very perfessional
February 14, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Amanda, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Very swift polite service .
February 10, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mrs Hill, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Very prompt and clear communication
February 10, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Jennifer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Extremely professional, knowledgeable and supportive
Extremely professional, knowledgeable and supportive Helped liaise with other companies re stressful negotiations - will sort all aspects of renting for you! Reliable and trustworthy so you can just hand over to them!
February 7, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Ms Hall, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
very professional from start of the…
very professional from start of the process to final photographs..
February 6, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review William, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Very helpful,Use again!!!!
January 30, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Matt, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Brilliant service from Chancellors
Brilliant service from Chancellors, Woking. Fantastic communication throughout the selling process and everyone has been extremely helpful and have answered any questions I've had! I'd definitely recommend them!
January 26, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review J Young, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
The team were very responsive
The team were very responsive, helpful and provided plenty of advice and were able to answer all of our questions constructively.
January 16, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review AG, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Professional and customer focussed service
Abbi handled the renewal of our tenancy very professionally. She kept us informed along the way of developments and progress, always looking after our interests. Thank you.
January 17, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Keith and Judith, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Very prompt and friendly service
January 13, 2023
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mrs Dadd, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Given a 5 star score only to Ellie…
Given a 5 star score only to Ellie Sparks for her outstanding work ethics and professionalism, a credit to chancellors as a whole following a catastrophic catalogue of events experienced over the space of 4 months, with the inexperienced chipping Norton branch and the companies outsourcing of the sale of our house during peak summer to a regional progression team that only chased the chain every 28 days with the vendor, which resulted in our buyer notifying us a week before Xmas they were pulling out after accepting their offer in august. The chipping Norton branch manager was a disservice to us in so many ways, he failed to inform us they do not progress the sales after offer acceptance which was a massive detriment to us and put an offer to us where all the parties hadn’t viewed the house including instructing our house keys be left in an unsecured place because his staff were having their breakfast at their desk and couldn’t be bothered to accompany the mortgage surveyor.
January 11, 2023
Reply from Chancellors - Central Admin Team
Hello Saz, thank you you for giving us a 5-star review. we are sorry to read you were not completely satisfied with your experience with us and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
Appreciation By repeatedly contacting us to ensure…
By repeatedly contacting us to ensure we were fulfilling our responsibilities.
December 14, 2022
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mr and Mrs Betterton, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Ewa was very helpful in arranging a…
Ewa was very helpful in arranging a viewing for myself.
December 30, 2022
Reply from Chancellors - Central Admin Team
Thank you for leaving us this great review Mr Clarke, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.