Chancellors - Chesham Reviews 

664
TrustScore 5 out of 5

4.8

64 The Broadway, HP5 1EG Chesham, GB


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Rated 5 out of 5 stars

great service and communication from start to finish.. we had the house for sale with another dominate agent in Chesham for over 8 months who sold the house four times but failed to see the sales thr... See more

Company replied

Rated 5 out of 5 stars

Ben Newman from the Central Lettings Team has been a superstar in dealing with our documents and ensure a positive progression of our tenancy. His level of communication is outstanding, he gave regu... See more

Company replied

Rated 5 out of 5 stars

Nick was our point of contact throughout the process. His local knowledge of the market, the area as well as analysis of the strengths and weaknesses of our property were very welcome. He liaised in... See more

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Rated 5 out of 5 stars

Staff very helpful in keeping me informed through what turned out to be a rather drawn-out buying process - though this was not Chancellors’ fault. In particular, Nick Richmond’s intercessions with... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 64 The Broadway, HP5 1EG, Chesham, United Kingdom

  • 01494 774343

4.8

Excellent

TrustScore 5 out of 5

664 reviews

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4.8

All reviews

(664)

1,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing team at Chancellors Chesham

Nick, Richard and the team got the job done, after our property had been stagnating with another estate agent for many months. As soon as we signed up with Chancellors Chesham viewings were organised quickly and potential buyers followed up enthusiastically. We were beginning to think we'd never sell but the Chancellors team had things moving and shaking very quickly and our confidence was restored, with a successful sale soon after. They were on the ball, professional and tireless, with all their efforts backed by great communication at all times. We're very happy to have worked with them.

January 12, 2024
Rated 5 out of 5 stars

Great service from the Chesham team

James and the team in Chesham have been great from start to finish. Really helpful and communicative throughout, sorting everything out quickly and efficiently for us. Thanks so much!

January 4, 2024
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

Writing a review to get a response

I am only writing this review to get a response as I have read that Chancellors respond to 97% of reviews in under 24hrs. As a landlord who has placed their faith in their letting services I have received an appalling incompetent service that nowhere approaches this level of care or response. Am I missing something? Yes my rental payment for one from my tenant, as they appear unable to complete this simplest of tasks. A very sorry excuse of a letting agent. Not fair to blame all on the agency as the specialist lettings team and property management arm are particularly noteworthy of their unresponsiveness and inability to perform their duties or respond to instructions.

December 26, 2023
Unprompted review
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Reply from Chancellors - Chesham

Hello, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chesham branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

Outstanding Experience with James at Chancellors, Chesham Office

Despite challenges with our solicitor during our home purchase, James at Chancellors' Chesham office was a beacon of support. He went above and beyond, notably accommodating extra property visits. His dedication, mediation skills, and genuine care under pressure were invaluable. James made a complex journey smoother, demonstrating exceptional professionalism and empathy. Highly recommend for anyone navigating the property market in Chesham.

December 12, 2023
Unprompted review
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

As usual a great service from Nick from…

As usual a great service from Nick from start to finish. Highly recommended!

December 14, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Top marks to Nicholas Richmond and Chancellors

We were extremely pleased with the whole process of our house purchase from start to finish. Communication from everyone in the office was excellent. Nicholas Richmond was our main point of contact and he went above and beyond to make everything go very smoothly. If we ever decide to move he will be our first point of call. He seems to run a very tight ship in the Chesham branch. Thanks so much Nicholas and the rest of the team.

December 13, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A huge thank you to Chancellors…

A huge thank you to Chancellors (Chesham branch) for their excellent work on the sale of my house.
Their customer service and responsiveness was first class throughout. I could not be happier.
Special thanks to Richard Kindred who valued initially and explained the process and introduced me to Convey Law (conveyancers who were fantastic managing my sale and purchase).
Special thanks to Daniel Rose who was excellent and supportive throughout.
Special thanks to Dorina Stefanics who was my admin contact and liaison through the sale. Superb communication and support throughout.
Overall...amazing customer service throughout the viewings and then throughout the sale process.
I would not hesitate to recommend Chancellors.

November 27, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Highly recommend

Richard did a fantastic job in helping us find our new family home. We would highly recommend Nick, Richard and the team at Chancellors - pleasure dealing with them and building a personal rapport.

November 29, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A professional balanced service

Richard Kindred has been very helpful with the purchase of a property, he understands the buyer and seller and knows their limits and has both sides interests in mind, this I think really facilitated a positive result. I would recommend Chancellors - Chesham on this basis.

November 28, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Nick went above & beyond!

Great service from Nick, helping my mother buy property in Chesham, to be closer to us.
From start to finish, he made the whole process as simple and easy to follow as possible. Knowing what my mother understood & what she might need extra support with, made my life alot easier! A difficult time for all of us, was navigated with such kindness & professionalism... couldn't recommend Nick & his team highly enough!

July 26, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

great service and Richard was always in…

great service and Richard was always in contact if there was something new to tell us

November 22, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

James is a true professional and great advisor

James is a true professional, with clients’ interest at his heart. A unique and genuine quality!

November 21, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Mithu - what a star!!!

I've been so very impressed with our dealings with Chancellors Lettings during our search for a rental property. We had registered our requirements with several agents and never heard back.
From first contact with James, Lettings Manager, who immediately "got on the case", to the outstanding service we received from Mithu which absolutely exceeded our expectations.
From our first viewing/meeting with Mithu it felt like he was personally invested in us and our search (it can be stressful finding a rental as our needs were quite specific and properties were often snapped up as soon as they came to market). We literally felt like we were his only client - he was an absolute champion. He kept in almost daily contact - texts, whatsaaps, phonecalls and we know that he represented us well to potential landlords.
We honestly can't fault the service and wouldn't hesitate to use Chancellors again.
Thank you Mithu and the team at Chancellors. Customer Service is alive and well!

November 8, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Amazing experience with Chancellors

Amazing experience with Chancellors - Chesham! Always responsive and available for any requests we had; really professional and kind people. Thank you Daniel and all the team.Happy with all the overall experience ...and property!

October 30, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Smooth renting process

We were assisted by Mithu throughout the renting process. His professional and kind approach was very helpful, he was prepared to answer any questions we had and he went the extra mile to make the process smooth, quick and easy for us. We are really satisfied with the service we got. Many thanks for your work!

October 25, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

To be honest I couldn’t even give a 1 star

To be honest I couldn’t even give. 1 star rating . My soon ex husband to be had the house valued. He asked a member of the team to substantially under value , by £120,000 . Which has cost me a lot of money in solicitor fees on my divorce. I phoned the office to make a complaint, was told that they would get back to me, but have heard nothing at all. I would really question the ethics of this estate agents. So will definitely not be recommending.

June 8, 2023
Unprompted review
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Reply from Chancellors - Chesham

Hello Angela, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 4 out of 5 stars

House sale in Chesham

Realistic pricing to get the right offer, subsequently accepting an offer fairly quickly and still completing in a difficult market.
Good communication with sales team and then from head office once offer accepted.

October 17, 2023
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Reply from Chancellors - Chesham

Thank you for leaving us this great review Simon, It would mean a lot to the Chesham team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Totally worth five stars…

From the moment I engaged with Nick at Chancellors I knew that he was the person to sell my house. His careful, considered approach and knowledge of the local market instilled me with confidence that he knew exactly what price to pitch the sale at and what the buyers would be looking for. The marketing of the property was impeccable. The video and photos were of outstanding quality and promoted much interest in the sale. My house was sold within the first week at a price that, in spite of the recent downturn in the market, was more than the asking price. A fabulous result. I cannot recommend Chancellors and all the staff highly enough. All were extremely attentive and were there every step of the process, with much patience and desire to help. Thank you so very much. You are simply the best!

October 23, 2023
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Reply from Chancellors - Chesham

Thank you Ruth for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Great Communication!

Richard was very prompt with his replies and very organised with booking viewings. Great communication and help throughout the viewing / offer process.

October 23, 2023
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Excellent experience with Chesham

Excellent experience with Chesham branch. Nicholas was extremely friendly and helpful, allowing us to make quick decisions. The whole team was very professional and made the process a breeze. Highly recommended.

October 20, 2023
Unprompted review
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Reply from Chancellors - Chesham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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