Chancellors - Hemel Hempstead Reviews 

84
TrustScore 3 out of 5

2.9

178 Marlowes, HP1 1BH Hemel Hempstead, GB


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Rated 5 out of 5 stars

According to my experience all the reference everything completed as soon as possible and after every procedure Rebecca called me and informed me,we have done this and we are going to handover this th... See more

Company replied

Rated 4 out of 5 stars

I’ve had a great experience with Franki Deacon regarding any concerns or complaints about my rented flat. She has been patient, professional, and prompt in handling any issues.

Company replied

Rated 5 out of 5 stars

Georgia was very quick to respond to the issue I had with the hob. She very quickly arranged for the electrician to come to the property and has answered all questions clear and precise!

Company replied

Rated 5 out of 5 stars

Marie and tania were helpful on any updates . Very informative on what I needed to know .

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 178 Marlowes, HP1 1BH, Hemel Hempstead, United Kingdom

  • 01442 251400

2.9

Average

TrustScore 3 out of 5

84 reviews

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2.9

All reviews

(84)

1,851 reviews in the last 12 months

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Rated 1 out of 5 stars

I would't trust this company

I would't trust this company. Since i started using their services , the only thing they gave me was and is stress. They know how to push you and cause pression to do something. They took money for their services even though they didn't do anything during those month because the tentas weren't living in my flat due to a problem in the flat. I wasn't in contact with them at all during those months. They waited until the tenants went back to the flat to take their feee and the fee for the months in which i haven't received any money. Is this legal? There are many things to tell ,but i would need long hours to tell everything.

October 31, 2025
Unprompted review
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

Rated 5 out of 5 stars

Marie and tania the best

Marie and tania were helpful on any updates . Very informative on what I needed to know .

August 6, 2025
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

I’ve had a great experience with Franki…

I’ve had a great experience with Franki Deacon regarding any concerns or complaints about my rented flat. She has been patient, professional, and prompt in handling any issues.

July 28, 2025
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 1 out of 5 stars

Very disappointing

Very disappointing! Chancellors Estate Agents, Hemel Hempstead agreed to attend our home for a valuation this afternoon. This was arranged at the start of this week yet they contact me to inform they are unable to attend today as the valuer for our type of property is not available. They were aware of our type of property from the initial enquiry so why do they inform me at the last minute!? We could have booked another company to carryout the valuation. Very poor communication. Not happy but, we move on as there are plenty local reliable estate agents who welcome new potential customers/business no matter what type of property.

February 21, 2025
Unprompted review
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for letting us know about this, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

Rated 1 out of 5 stars

Unethical, misleading agents

I wish I could give a zero review but that's not an option. Chancellors when we gave our property to sell promised us quick deal but as time went their sales progression agent Ruby Irving gave us excuses and lies giving different reasons such third party survey and issues with remortgage only after I chased them multiple times. No communication was ever initiated by her during the time, it was only after I called multiple times. Eventually I realised that both chancellors and buyer were working together to provide me misleading information and only after I put my foot down to give me a final answer about the purchase they agreed their mistake and told me that the buyer had withdrawn. So my advice would be to stay away from them.

February 12, 2025
Unprompted review
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Hello Bhoomika, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Hemel Hempstead Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

Very professional person doing a great…

Very professional person doing a great job

January 8, 2024
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Georgia was very quick to respond to…

Georgia was very quick to respond to the issue I had with the hob. She very quickly arranged for the electrician to come to the property and has answered all questions clear and precise!

May 17, 2023
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review Emma, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review Miss Basharat, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

According to my experience all the…

According to my experience all the reference everything completed as soon as possible and after every procedure Rebecca called me and informed me,we have done this and we are going to handover this things. Amazing and well experience. Good Job

April 17, 2023
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review JESNA , we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very good service

Gemma was exceptionally good at chasing the solicitors involved.

March 29, 2023
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Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review Customer: Mike, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Dominic was very professional courteous…

Dominic was very professional courteous and helpful

November 23, 2022
Chancellors - Hemel Hempstead logo

Reply from Chancellors - Hemel Hempstead

Hi Ms Fogarty, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Richard Kindred.

Richard Kindred had been so helpful. He sold my mum's house and was so kind and patient with her, every step of the way. It's no wonder he was my first choice when putting my own home on the market. I trust Richard impeccably. He explains things in a simple way and I feel like I'm talking to friend. Thanks for everything, Richard Kindred! You're the best!

October 18, 2022
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Reply from Chancellors - Hemel Hempstead

Thank you for leaving us this great review Vanessa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I would recommend Chancellors as an…

I would recommend Chancellors as an Estate Agents. Richard has been courteous & efficient in communicating with me from the start,& has kept me up to date with the progress in the sale of my house. He has helped to make a potentially stressful experience as smooth as it can be.

May 6, 2022
Rated 5 out of 5 stars

Great agent!

Sophia showed us the property we are purchasing and she was informative and helpful! Fantastic agent to deal with

May 6, 2022
Rated 5 out of 5 stars

House Sold quickly! Positive Experience.

We have had a positive experience with chancellors.
We have only known Richard Kindred for less than a month and we have sold our house!
Richard made contact and came to visit us to see what our requirements were to sell our house. He generated interest within days and we had an open day the following week and the house sold.
He also called and checked in with us a few times a week and really took an interest in helping us to move. He is also a very kind and honest person so this made us feel at ease and we had confidence that he would get a wonderful result for us. We also want to thank Sophia at the branch too a lovely young lady.
Richard is knowledgeable and professional and is a fantastic Sales manager!

April 9, 2022
Rated 5 out of 5 stars

Great Service from Richard

My husband and I were looking for a specific property to move into before we could afford our forever home. The current market also makes it difficult to find something that hadn't already swept up within days of going up for sale. We dealt with multiple estate agents before meeting Richard Kindred who is one of the most efficient and warmest realtors we've met till this day. An excellent, honest, and personable guy who arranged for us to view several homes he knew would be good fits for us. Almost immediately, Richard felt like a friend and guided us through the entire process of buying our first home. As a result of him being so great at his job and regularly updating us on the process...we found our forever home years earlier than expected.

February 16, 2022
Rated 5 out of 5 stars

Matilda Kerrigan at Chancellor's was…

Matilda Kerrigan at Chancellor's was one of the best property managers we have experienced (actually no that's not accurate she was the best!) She is organised, helpful, friendly and very professional she is an absolute asset to this company. Matilda responded quickly to any problems or questions we had for her and was able to provide solutions and answers to them all and provided all information in a clear and helpful way. We are very sad that she has now moved on to manage another area as we would have been very happy to have her manage our property for the length of our tenancy.

February 13, 2022

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