Chancellors - Henley on Thames Reviews 

272
TrustScore 5 out of 5

4.9

17 Hart Street, RG9 2AR Henley-On-Thames, GB


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Rated 5 out of 5 stars

Whenever I've needed to rent out my flat, I've always chosen Chancellors in Henley-on-Thames, and Katie is a big reason why. Katie has been professional, approachable and supportive throughout... See more

Company replied

Rated 5 out of 5 stars

We used Chancellors Henley branch whilst looking for a house in Henley-on-Thames. In general, they were extremely responsive to our questions and helped us explore our options. One Sales Agent in... See more

Company replied

Rated 4 out of 5 stars

Sam has always kept me up to date with information on potential tenants and marketing updates. When I have had any queries he has answered promptly. Have also enjoyed dealing with him in the past.... See more

Rated 5 out of 5 stars

Steven Morris at Chancellors has been fantastic to work with. We are tenants and Steven has been communicating with us about an issue that needed to be fixed by the landlord. He checked in with us mul... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 17 Hart Street, RG9 2AR, Henley-On-Thames, United Kingdom

  • 01491 571157

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

1,572 reviews in the last 12 months

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Rated 5 out of 5 stars

41 the hawthorns, sold by professionals in their game.

Both Steven and Ethan made the whole process so simple and put every effort into selling my property. Correspondence was on point and the portal was great to use with viewers feedback logged and received very quickly. I would thoroughly recommend them.

April 9, 2025
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Thank you for your kind words. We're thrilled to hear that you had such a positive experience selling your property. We're proud of our team's commitment to providing exceptional service and making the process as smooth as possible. We appreciate your feedback and will share it with Steven and Ethan.

Rated 4 out of 5 stars

Selling house

Steven and the team have been very helpful in the process of selling my house. He's been supportive and professional, and always happy to answer any queries.

March 18, 2025
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Reply from Chancellors - Henley on Thames

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

House Purchase

I have recently bought a house through Chancellors and found the staff were professional and straightforward. My main dealings were with Ethan who was very personable and accommodating.

March 16, 2025
Unprompted review
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Reply from Chancellors - Henley on Thames

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Steven and Henley on Thames team…

Steven and Henley on Thames team exceptional so far

March 11, 2025
Unprompted review
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Reply from Chancellors - Henley on Thames

We appreciate your kind words and are thrilled to hear about your positive experience with our team. We strive to provide excellent service and are glad that Steven and Henley have exceeded your expectations.

Rated 5 out of 5 stars

Ethan was a great help.

February 26, 2025
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Reply from Chancellors - Henley on Thames

We're so glad to hear that Ethan was able to provide you with excellent service. We appreciate your kind words and will share your feedback with him.

Rated 5 out of 5 stars

Steven Morris is highly recommended

Steven Morris at Chancellors has been fantastic to work with. We are tenants and Steven has been communicating with us about an issue that needed to be fixed by the landlord. He checked in with us multiple times without prompting and let us know when he had updates and also followed up to make sure the work had been complete. I am grateful to have such a truly diligent agent looking after us.

January 13, 2025
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Reply from Chancellors - Henley on Thames

Thank you for your kind words. We are thrilled to hear about your positive experience with our agent. We appreciate you taking the time to share your feedback. We will be sure to pass your compliments along to the relevant team.

Rated 5 out of 5 stars

Professional and Friendly

Katie has been absolutely fantastic! She made me feel comfortable from the outset. Her professionalism, excellent communication, and attention to detail were second to none. Katie was always available to answer any questions and went above and beyond to ensure everything was handled efficiently. I highly recommend her to anyone looking for a reliable and friendly letting agent!

January 16, 2025
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Reply from Chancellors - Henley on Thames

We're thrilled to hear about your wonderful experience with Katie! It's fantastic to know that she made you feel comfortable and provided such excellent service. We truly appreciate you taking the time to share your positive feedback; comments like yours are incredibly valuable to us. We will be sure to pass along your praise to her. We're delighted you found her professionalism, communication, and attention to detail exceptional. Thank you again for your kind words.

Rated 5 out of 5 stars

Great service

Friendly and informative service from Katie Edmonds at Chancellors, Henley.
Would recommend using Chancellors, Henley for your property search.

January 14, 2025
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Reply from Chancellors - Henley on Thames

Thank you MR for giving our Chancellors - Henley on Thames Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

At last a great estate agent.

Ethan is very intelligent and capable agent. Lovely bedside manner and very knowledgeable. A joy to deal with.

January 3, 2025
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Reply from Chancellors - Henley on Thames

Thank you for leaving us this great review P, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I had a great experience working with Chancellors..

I had a great experience working with Katie at Chancellors. From our first conversation to the final paperwork, they were professional, responsive, and genuinely focused on helping me find the right property. They kept me informed, answered my questions quickly, and made the process stress-free. Thanks to Katie's dedication, I found an apartment even better than I imagined. I highly recommend Katie and Chancellors to anyone in need of a top-notch lettings agent!

November 18, 2024
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Reply from Chancellors - Henley on Thames

We're thrilled to hear about your positive experience with Katie and our team. It's wonderful to know that Katie's dedication and professionalism made your search for an apartment a smooth and enjoyable process. We strive to provide exceptional service to all our clients, and we're delighted that Katie exceeded your expectations.

Rated 4 out of 5 stars

My experience with chancellors

Katie was very helpful and I think she tried her hardest to help me when I couldn’t fill out some paperwork.

October 30, 2024
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Reply from Chancellors - Henley on Thames

Thank you Mr for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Great service!

Katie was so friendly and helpful, and answered all my questions

October 23, 2024
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Reply from Chancellors - Henley on Thames

Thank you Sally for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The whole team were really lovely

The whole team were really lovely, open minded and helpful. Katie showed me around a few properties even with my poor credit history, where others refused to help. She was kind and dedicated to finding us a new home. Thank you for your help again. I recommend Chancellors Henley as an excellent estate agent to work with..Natashaa

September 2, 2024
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Reply from Chancellors - Henley on Thames

Dear Natashaa,

Thank you for taking the time to leave such a wonderful review of our Henley on Thames Estate Agents. We are thrilled to hear that our team was able to meet your expectations and provide you with excellent service.

We are grateful for your recommendation and we look forward to continuing to work with you in the future. Please don't hesitate to contact us for any of your real estate needs.

Best regards,

The Chancellors - Henley on Thames Estate Agents Team

Rated 5 out of 5 stars

New Tenancy application

I recently dealt with Katie on a new tenancy application. Katie was extremely helpful through the whole process which ended in me securing the property I had applied for. I would highly recommend her.

June 18, 2024
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Reply from Chancellors - Henley on Thames

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Dealt with the excellent Katie

Dealt with Katie, who was brilliant. Friendly, knowledgeable and always up to speed on current status. Nothing was too much trouble. A pleasure to deal with, and thank you Katie!

May 23, 2024
Rated 5 out of 5 stars

Katie Edmonds

A big thank you to Katie for all her enthusiasm & knowledge in getting the tenancy agreed and signed off.

Professional throughout the whole process and has always been available to answer questions or chase down answers when required.

Without her hard work and dedication the contract would probably not have been signed and needs the recognition for this, thanks again Katie!

May 22, 2024
Rated 4 out of 5 stars

Sam Hinton

Sam has always kept me up to date with information on potential tenants and marketing updates. When I have had any queries he has answered promptly. Have also enjoyed dealing with him in the past.
Sometimes I feel that the communication with the Bracknell office could have been improved. Also everything seemed very hectic just before the tenant moved in.

May 20, 2024
Rated 5 out of 5 stars

Maria was outstanding!

Maria was outstanding! She was incredibly supportive, professional and helpful guiding me through a tricky bidding process for a much wanted house. She was a pleasure to deal with in a very stressful time and her intelligence, experience and insights into the process are invaluable. Thank you!

March 28, 2024
Rated 5 out of 5 stars

Henley Letting

I dealt with the Henley office for a recent letting, the turnaround was extremely quick and professional. Katie kept me updated throughout the process and made everything simple. She is highly personable and professional. I couldn't fault it.

January 31, 2024

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