Chancellors - Maidenhead Reviews 

506
TrustScore 4.5 out of 5

4.7

14-16 Queen Street, SL6 1HZ Maidenhead, GB


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Rated 5 out of 5 stars

Chris arranged to meet us at the property at short notice. He was polite, accommodating and positive. He was very attentive to our criteria and offered some good general advice about the process. Chri... See more

Company replied

Rated 5 out of 5 stars

After living in our beloved flat for nearly 3 years, time came to size up, and we started looking for a bigger place. The Chancellors estate agency in Maidenhead seemed like a perfect choice for us -... See more

Rated 5 out of 5 stars

Chris from Chancellors letting department helped us as we tried to find a retirement rental property for my elderly mum. He is excellent at his job! He responded to our request quickly, had all the ba... See more

Company replied

Rated 5 out of 5 stars

Maurice made my experience great! He is an excellent agent who knows how to please his clients. He went above and beyond in his service to my family and helped us secure a beautiful place we can n... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 14-16 Queen Street, SL6 1HZ, Maidenhead, United Kingdom

  • 01628 788000

4.7

Excellent

TrustScore 4.5 out of 5

506 reviews

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4.7

All reviews

(506)

1,730 reviews in the last 12 months

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Rated 5 out of 5 stars

The experience was very good because it was amazing and stressful.

The experience was very good because they were effective , polite , swift response , thorough about the whole process. This letting agency is known for offering the best properties to their clients, mine was not an exception.

March 28, 2025
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Reply from Chancellors - Maidenhead

Thank you for your kind words and for taking the time to leave this positive review. We are delighted to hear about your positive experience with us and appreciate your feedback. We are proud of our team's commitment to providing exceptional service and we will be sure to pass your feedback along to the relevant team.

Rated 5 out of 5 stars

Great customer focus

Maurice was really helpful when dealing with the previous problematic tenants. He’s an asset to your company and I look forward to dealing with him in the future.

April 4, 2025
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Reply from Chancellors - Maidenhead

We appreciate your kind words about Maurice. It's wonderful to hear that he was so helpful and supportive during a challenging time. We strive to provide excellent customer service, and we're glad that Maurice was able to make a positive impact on your experience.

Rated 2 out of 5 stars

Overpriced tenancy find had a property I wanted to find a…

I had a property I wanted to find a good tenant so I asked Chancellors’s to find me a tenant under a find only I was charged over £3k when in the past was £1600 plus vat. Never again

February 28, 2025
Unprompted review
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Reply from Chancellors - Maidenhead

Dear Rachel, we appreciate your feedback and are sorry to hear about your experience. We strive to provide transparent pricing and quality service. Please contact us directly to discuss your concerns further, as we value your input and want to ensure we address any issues.

Rated 5 out of 5 stars

The best lettings manager

In 24 years of renting Maurice is by far the most professional and knowledgeable estate agent manger we have encountered. Efficient, kind and helpful, demonstrates solid integrity by being willing to negotiate for us, while still working on behalf of the landlord.

February 10, 2025
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Reply from Chancellors - Maidenhead

Thank you for your kind words. We are so pleased to hear that you had such a positive experience with our services. We strive to provide our clients with the highest level of professionalism and expertise, and it's wonderful to know that we met your expectations. We appreciate your recognition of our commitment to integrity and our ability to work effectively on behalf of both landlords and tenants.

Rated 5 out of 5 stars

Thumbs up for Shannon & Portia from Maidenhead

Shannon & Portia from Maidenhead branch have been fabulous throughout the sale of my property. Clear regular and thorough communication throughout and both ladies are on the ball with in and outs of the sale at any given time. Highly recommend.

March 7, 2025
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Reply from Chancellors - Maidenhead

We're thrilled to hear about your positive experience with Shannon and Portia. Their dedication to providing excellent service is truly appreciated. We're proud to have such talented individuals on our team.

Rated 5 out of 5 stars

Shannon is very professional

Shannon is very professional, punctual and friendly.

It was a pleasure meeting her at the viewing of 76 Cliveden Gages.

March 4, 2025
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Reply from Chancellors - Maidenhead

We appreciate your kind words about Shannon. We are thrilled to hear that she provided you with a positive experience. We strive to provide excellent customer service and we are glad that Shannon met your expectations.

Rated 5 out of 5 stars

Property Purchase Experience

Shannon and her team made my purchase seamless with weekly calls and updates. Thanks to all the team especially Courtney and Portia - great service from all the team and very efficient and friendly. I would recommend Chancellors to anyone who is looking to buy or sell 👍

February 20, 2025
Unprompted review
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Reply from Chancellors - Maidenhead

Hi Tracy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Fantastic service from Portia and team…

Fantastic service from Portia and team at Chancellors. Purchase went through in a timely manner without issue. Would recommend and happy to use for future properties

February 5, 2025
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Reply from Chancellors - Maidenhead

Thank you for leaving us this great review Chris, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Renting my first flat

Renting my first flat couldn't have been easier! Very helpful, quick to reply, and helped me through the whole process.

Big shoutout and thank you to Maurice!

February 15, 2025
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Reply from Chancellors - Maidenhead

Thank you so much for your kind words, Turton! We're thrilled to hear that your first renting experience was smooth and enjoyable. Maurice will be delighted to know he made a positive impact. If you need anything else, feel free to reach out.

Rated 5 out of 5 stars

Portia was excellent

Portia was excellent. Very helpful and always easy to contact.

February 7, 2025
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Reply from Chancellors - Maidenhead

Thank you Mrs for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Maurice from Chancellors in Maidenhead…

Maurice from Chancellors in Maidenhead was a pleasure to deal with whilst renting our first property, from start to finish! He was always on hand to answer and questions or queries we may of had.
His professionalism and expertise were second to none!
Thankyou, T Brown

February 8, 2025
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Reply from Chancellors - Maidenhead

We are thrilled to hear about your positive experience with Maurice. It's wonderful to know that he provided such excellent service and made your first rental experience a smooth one. We appreciate your kind words and will share your feedback with Maurice.

Rated 5 out of 5 stars

Great experience with Portia Hesta

Great experience with Portia Hesta
I nearly gave up it took a while to sell are house but with her persuasion and determination, we finally sold our flat .
Very pleased
Thank you
Mrs kim Treacy

February 5, 2025
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Reply from Chancellors - Maidenhead

Thank you kim for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chancellors Review - Shannon

I have had a very positive experience so far in selling my property through Chancellors at Maidenhead. Whilst dealing mainly with the manager, Portia Hester, I have had dealings with Shannon Lumbard who has also been excellent, sharing much the same skills and attributes as her manager. I look forward to her continued sterling efforts in supporting a successful completion of sale to the desired timeline.  

January 31, 2025
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Reply from Chancellors - Maidenhead

Thank you, Denis, for your fantastic review! We're thrilled to hear about your positive experience with Portia and Shannon. Our team is dedicated to providing exceptional service, and it's great to know that their efforts have made a difference in your property sale. We appreciate your trust in us and look forward to assisting you through to a successful completion!

Rated 5 out of 5 stars

Good communication from the team and…

Good communication from the team and efficient sale of the house. . Thanks to Portia Hester and Briar Jones.

January 31, 2025
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Reply from Chancellors - Maidenhead

Thank you Ian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Shannon has been wonderful.

Shannon has been wonderful while marketing our property. Polite, knowledgeable
and thorough. Always happy to answer questions. Her support has been really appreciated.

January 27, 2025
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Reply from Chancellors - Maidenhead

Thank you Margaret for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

House rental

We dealt with Maurice at Maidenhead we were looking at renting our house . He made the experience so positive and gave clear information at all stages . I can’t thank Maurice enough for his honesty and professionalism.

January 27, 2025
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Reply from Chancellors - Maidenhead

Hi Nicole, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Shannon was a great help and very…

Shannon was a great help and very reassuring throughout the entire process.

January 23, 2025
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Reply from Chancellors - Maidenhead

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service from Chancellors agency

Great service from Chancellors agency! Shannon was outstanding - professional, knowledgeable, and incredibly helpful. Her expertise and proactive approach transformed my entire experience. Highly recommended for anyone looking for good service and good attention.

January 11, 2025
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Reply from Chancellors - Maidenhead

Thank you so much for your wonderful review, Sofy! We're thrilled to hear that Shannon provided you with outstanding service. Our team strives to deliver the best experience possible, and it's great to know that her expertise made a difference for you. We truly appreciate your high recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Shannon is really friendly and helpful

Shannon is really pleasant to deal with. She has a friendly manner and put in a lot of effort to find us a buyer. She provided regular timely updates so we were always up to date with what was happening.

December 17, 2024
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Reply from Chancellors - Maidenhead

We're thrilled to hear about your positive experience with Shannon. It's wonderful to know that her friendly and helpful nature, along with her dedication to finding a buyer for you, made the process smooth and enjoyable. We appreciate your kind words and will share your feedback with Shannon.

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