Chancellors - Maidenhead Reviews 

506
TrustScore 4.5 out of 5

4.7

14-16 Queen Street, SL6 1HZ Maidenhead, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chris arranged to meet us at the property at short notice. He was polite, accommodating and positive. He was very attentive to our criteria and offered some good general advice about the process. Chri... See more

Company replied

Rated 5 out of 5 stars

After living in our beloved flat for nearly 3 years, time came to size up, and we started looking for a bigger place. The Chancellors estate agency in Maidenhead seemed like a perfect choice for us -... See more

Rated 5 out of 5 stars

Chris from Chancellors letting department helped us as we tried to find a retirement rental property for my elderly mum. He is excellent at his job! He responded to our request quickly, had all the ba... See more

Company replied

Rated 5 out of 5 stars

Maurice made my experience great! He is an excellent agent who knows how to please his clients. He went above and beyond in his service to my family and helped us secure a beautiful place we can n... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 14-16 Queen Street, SL6 1HZ, Maidenhead, United Kingdom

  • 01628 788000

4.7

Excellent

TrustScore 4.5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(506)

1,738 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From first making contact with Shannon

From first making contact with Shannon, a viewing was arranged immediately at a time that easily suited us, from there communication was great and we were kept updated. On the day the viewing went well, Shannon had all the information we could want, including a document with all the property details, very handy. She followed up with us the next day as she said, and has let us know she will keep our details and contact us with anything else in the future. All in all a very good experience, thank you

August 7, 2024
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this fantastic review!

Rated 5 out of 5 stars

I was shown the property by Harry…

I was shown the property by Harry Taylor (one of the sales negotiators) who was knowledgeable, interested and helpful without ever becoming pushy.

August 8, 2024
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this fantastic review!

Rated 5 out of 5 stars

Thank you Maurice!!!

Maurice was outstanding. He helped us find the perfect tenants for our property. His communication was brilliant, and he went above and beyond for us. I highly recommend Chancellors and specifically Maurice. We won’t use any other estate agent now. 5 STAR SERVICE.
Thank you

August 1, 2024
Unprompted review
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this fantastic review!

Rated 5 out of 5 stars

Thank you Maurice!

We want to say a massive thank you to Maurice from Chancellors. He was outstanding and his communication was first class. He helped us to rent out our property and found us the perfect tenants. He is the best around and if you want to use Chancellors then definitely ask for him. 5 star service.

August 1, 2024
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this fantastic review!

Rated 5 out of 5 stars

Great Service! The agent was very engaged with our case!

The agent who was looking after our case, Maurice, had a supportive attitude all the time and helped us with the easiest and the toughest of our concerns. He was also able to negotiate in our favor, making the things really easy for us.

August 1, 2024
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this great review!

Rated 5 out of 5 stars

Liberty was really helpful

Liberty was really helpful, she explains thoroughly and acts on issues as quickly as possible. Liberty has a good knowledge of the field she is in. Thank you.

June 25, 2024
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

Focus on commission over customer outcome

Sole focus on commission over rules customer empathy and experience with this agency. Their sales contract is one sided in their favour so do read the small print and clarify legally before you sign up, it's tie in period is 6 to 7 months at the minimum and they will claim for recieving commission whether or not they actually did any buyer introduction, they then get robotic on their contract without context or consideration for what transpired. By far the worst agents I have dealt with and I have sold with a few in my time.

March 25, 2024
Unprompted review
Chancellors - Maidenhead logo

Reply from Chancellors - Maidenhead

Thank you for reaching out to us Henry, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

5 Stars to Emma Benwell Executive Sales Manager

My 5 star review goes specifically to Emma Benwell, Executive Sales Manager at Chancellors Maidenhead.
Emma dedicated herself fully to make sure my conveyancing was moving forward by doing daily phone calls and daily emails to all parts involved in the conveyancing. Emma also replied to my questions quick and promptly.

March 26, 2024
Rated 5 out of 5 stars

Thankyou Kiranjeet Bir

Thankyou Kiranjeet Bir - Chancellors
We met and you got me and what I was looking for. You showed me exactly what I wanted and my offer has been accepted.
Absolute amazing asset to Chancellors- your dedication to giving the best service is exceptional. I can’t Thankyou enough for finding me my forever home.

March 22, 2024
Rated 5 out of 5 stars

We have worked with Chancellor’s…

We have worked with Chancellor’s Maidnehead selling team who provided excellent service helping us to secure a brilliant offer, without their great effort we won’t be able to achieve such incredible result.

Wei Jia

March 14, 2024
Rated 5 out of 5 stars

Sale of Flat

Mid sale at present, however, Portia Hester especially and her team have been very helpful and communicated with us at every step. We have not needed to chase up, all going smoothly, so 5 stars awarded! Keep up the good work. Thank you.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Team!

The team were so helpful from start to finish, really friendly and took all the stress away from the process.
A big thank you to all of the team at Chancellors who kept us informed & were so proactive & engaged in selling our house. A special thanks to Emma & Portia who absolutely smashed it!

February 26, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look